Blogs about: Itsmf Perth Conference

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Multi-channel service delivery – keeping your friends close and enemies closer

This is a reflection of the interesting panel discussion I facilitated at the ITSMF Lead IT 2011 conference at Perth. I initially intended to present a paper on multi-channel service delivery. When I… more →

Process-Symphony

Multi-channel service delivery – keeping your friends close and enemies closer

Murali Ramakrishnan wrote 1 year ago: This is a reflection of the interesting panel discussion I facilitated at the ITSMF Lead IT 2011 con … more →

Tags: Service Management, ITIL, Cloud Computing, Service management, Service Broker, Lead IT 2011, Murali Ramakrishnan, service delivery model, multisourcing model


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