Blogs about: Itsmf
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The Definition Of Insanity
Can be defined as doing the same thing, the same way every time, and expecting the results to change. (try W. Edwards Demings’ red bead experiment!) Building a process oriented business is not a… more →
A Dime a Dozen Small Business, Tech and Talk
The Definition Of Insanity
elliotross wrote 1 week ago: Can be defined as doing the same thing, the same way every time, and expecting the results to change … more →
attend the Nov 12th meeting at IBM (5-8)
itsmfny wrote 2 weeks ago: Mark Storer joined TCS in January, 2008, bringing with him more than 25 years of IT Leadership in th … more →
Assessing IT Management practice in Hungary, 2009
Fehér Péter wrote 3 weeks ago: Together with the Hungarian Chapter of ITSMf in 2009 Q2 we made a research (in University hat), resu … more →
Design your life - what ITIL/ITSM practitioners can learn from entrepreneurs
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ivankamenken wrote 1 month ago: OK – I have a confession to make.. I love hanging out with other entrepreneurs and business ow … more →
itSMF USA conference FUSION09 is streamed online so every ITIL and ITSM expert is engaged in the conference.
ivankamenken wrote 2 months ago: The itSMF USA has their annual conference in September of each year (that’s what makes it annu … more →
ITIL, Lies, Damn Lies & Statistcs
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elliotross wrote 3 months ago: This blog has covered quite a bit about the IT Infrastructure Library (ITIL) within the context of t … more →
Hands On ITIL Helpdesk
elliotross wrote 3 months ago: I have written many high level overviews of ITIL on this blog, and to this day it is the most search … more →
ITIL: Risks And Rewards
elliotross wrote 6 months ago: If you are a larger organization looking at ITIL, here is a good overview by Bob Mathers on ITWorld … more →
Who is who in ITIL
Marlon Molina wrote 8 months ago: This is a question that is easy to answer, but I will like to do some emphasis since I do believe wi … more →
Real SMB IT: It Asset Management, On the Cheap
elliotross wrote 8 months ago: Having a handle on your IT assets is important. Both in the context of ITILÂ and from the Total Cost … more →
Processes Should Be Simple
elliotross wrote 8 months ago: We have defined processes as where inputs come from, and where they go to in order to get a piece of … more →
SMB IT: Consultants and ITIL
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elliotross wrote 9 months ago: Question: Is there anything wrong with using consultants to help you formalize an ITIL strategy? Abs … more →
Do I Really Need ITIL To Improve IT?
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elliotross wrote 10 months ago: I write a lot about ITIL on this blog. My reason for that is that I have found that ITIL (IT Infrast … more →
itSMF Speach - CMDB autodiscovery and other fairy tales
buzina wrote 11 months ago: I wanted to share the slide deck I used at the 2008 itSMF conference in Neuss / Germany. The present … more →
ITIL Configuration Items (CI's) and The SME Part 2
elliotross wrote 12 months ago: In the first post on CI’s (Configuration Items)Â I mentioned that you must give some thought t … more →
CMDB autodiscovery and other fairy tales
buzina wrote 1 year ago: I will be speaking on the german itSMF forum on the 2nd of December. The title of my presentation wi … more →
ITIL Configuration Items (CI's) and The SME Part 1
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elliotross wrote 1 year ago: As I wrote in the first post on configuration management here, the Configuration Management process … more →
Keeping "IT" Real!
Shane Carlson wrote 1 year ago: In certain circles the phrase “Keeping it real” loosely translates to being true to your … more →
itSMF Asia Summit - ITIL, ITSM, trends and lessons learnt
ivankamenken wrote 1 year ago: It’s 6am here and I am sitting in my hotel room trying to summarize 2 days of ITsmF Asia Summi … more →
