At some point during your IVR application planning and development, you will be faced with the decision to either implement Text-to-Speech (TTS) or use the recording of a live person – or possib… more →
The IVR Experttheivrexpert wrote 6 months ago: At some point during your IVR application planning and development, you will be faced with the decis … more →
theivrexpert wrote 8 months ago: This is not the first time that I have posted about this topic; however, companies continue to scram … more →
theivrexpert wrote 1 year ago: Toronto, ON, Canada. October 28, 2008 – DATATEL INC. a Leader in IVR (Interactive Voice Response) Ho … more →
theivrexpert wrote 1 year ago: Toronto, ON, Canada. October 20, 2008 – DATATEL INC. a Leader in IVR (Interactive Voice Response) Ho … more →
theivrexpert wrote 1 year ago: Effective October 1, 2008, Marketers who employ IVR to reach out to their potential customers in Can … more →
theivrexpert wrote 1 year ago: Toronto, ON September 22, 2008 – DATATEL INC. a leader in IVR Hosted and Managed Services, announced … more →
theivrexpert wrote 1 year ago: Your survey may require the caller to provide an answer to an open ended question. For example, your … more →
theivrexpert wrote 1 year ago: Skip logic is a function of IVR surveys that permits you to skip to a specific question in the surve … more →
theivrexpert wrote 1 year ago: Selecting Voice Talent for your IVR survey is a key consideration, as she/he will be representing yo … more →
theivrexpert wrote 1 year ago: A few simple steps to writing your IVR survey script. With your paper or web based survey, try to re … more →
theivrexpert wrote 1 year ago: There are undoubtedly many businesses in your vertical that conduct customer or employee surveys. So … more →
theivrexpert wrote 1 year ago: For over 30 years, the Algoma Health Unit (AHU) has provided public health services to citizens of t … more →
theivrexpert wrote 1 year ago: Where IVR Really Does Work For the past few years, IVR (Interactive Voice Response) has been getting … more →
theivrexpert wrote 1 year ago: Traditional media advertising, which relies on the words of a skillful copywriter, still remains the … more →
theivrexpert wrote 1 year ago: What Response Rates Can you expect from running your IVR lead generation initiative. Your response r … more →
theivrexpert wrote 1 year ago: You are probably asking yourself: “What does Voice Talent have anything to do with the successful ex … more →
theivrexpert wrote 1 year ago: If you are running a survey using IVR, or planning on doing so, here are a few things you can be doi … more →
theivrexpert wrote 1 year ago: Every day, millions of people are calling in to toll-free #’s to obtain information about a product … more →
theivrexpert wrote 1 year ago: If you really want to make a positive change in the perception your clients have when they call-in t … more →