Blogs about: Ivr
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IVR – Text-to-Speech or the Real Deal?
At some point during your IVR application planning and development, you will be faced with the decision to either implement Text-to-Speech (TTS) or use the recording of a live person – or possib… more →
The IVR Expert
Your Mind is your personal IVR
vinaynagaraj wrote 1 week ago: If you are Obsessive Compulsive , press 1 repeatedly. If you are Co-dependent, ask someone to press … more →
For Questions on Twitter in Customer Service, Press 1
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Esteban Kolsky wrote 1 week ago: IVR systems get no respect. An IVR could be considered a great addition to a call center. It handle … more →
What is Voice Broadcasting
ctiblogmanila wrote 2 weeks ago: Voice broadcasting is a mass communication technique, begun in the 1990s, that broadcasts telephone … more →
Micropayments using Mobile Phones
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preetamdey wrote 3 weeks ago: The incredible penetration and spread of mobile telephony services in India have led a lot of econom … more →
atom Joins Hands With Paulo Travels
telcobizpedia wrote 1 month ago: From www.efytimes.com on June 18, 2009 Thursday, June 18, 2009: atom technologies has tied up with … more →
What is the Mu-Law PCM voice coding standard used in North American T-Carrier telecommunications transmission systems?
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hubtechinsider wrote 1 month ago: Mu-Law encoding is the PCM voice coding standard used in Japan and North America. It is a companding … more →
Voice Phishing
ravijr wrote 1 month ago: It seems a pretty new term, this ‘Voice phishing’. Perhaps it may even seem as a technic … more →
Syntax for Creating a New Contact Object for a Response Group
Kevin Peters wrote 1 month ago: So you want to deploy some hunt groups or IVR’s, however when you open the RGS site you don’t have a … more →
Your call may be recorded ...
Kath Straub wrote 1 month ago: Today I spent a lot of time chatting with IVRs. Two of those experiences stuck out because they wer … more →
Does Your Phone Tree Reek?
telecomgurus wrote 1 month ago: Regardless of the size of business, it seems everyone these days falls into one of two camps: those … more →
What is the frequency response of the North American Public Switched Telephone Network?
hubtechinsider wrote 1 month ago: The conventional North American Public Switched Telephone Network, or PSTN, has a frequency response … more →
An explanation of the Nyquist Theorem and its importance to Mu-Law Encoding in North American T-Carrier Telecommunications Systems
hubtechinsider wrote 1 month ago: The Nyquist theorem established the principle of sampling continuous signals to convert them to digi … more →
IVR – Text-to-Speech or the Real Deal?
theivrexpert wrote 1 month ago: At some point during your IVR application planning and development, you will be faced with the decis … more →
what's on your plate - the mashup or the application?
Nigel Walsh wrote 1 month ago: Well ultimately it’s the rise and rise of mass applications, shadow and Gorilla IT on the desktop th … more →
Dial your doctor, pay by phone
telcobizpedia wrote 1 month ago: From The Hindu Business Line on 28 May 2009 Our Bureau Bangalore, May 27 Patient-doctor link porta … more →
Outbound Voice Broadcasting IVR
bicnetinfo wrote 2 months ago: Few days back a person from Philippines approached me with a very common problem regarding his out … more →
Planning Company Growth and Telecommunications
Louis Sokol wrote 2 months ago: Successful businesses start out with a business plan. It keeps them on track, on budget, and on a ro … more →
Is Your Phone System Prepared For Growth?
Louis Sokol wrote 2 months ago: Most businesses start out small and grow larger as they become successful. Along the way their focus … more →
Why designing for a VUI is more difficult than designing for a GUI
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hubtechinsider wrote 2 months ago: Despite the fact that many Automated telephony and IVR vendors advertise that their web-based SaaS o … more →
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