Blogs about: Ivr
Featured Blog
IVR – Text-to-Speech or the Real Deal?
At some point during your IVR application planning and development, you will be faced with the decision to either implement Text-to-Speech (TTS) or use the recording of a live person – or possib… more →
The IVR Expert
Call Center: IVR Frustrations
aokimi wrote 1 day ago: I just read a great article on the web, which talks about how an IVR (Integrated Voice Response) men … more →
Bangladeshis Learn English via Digital Mediums
Afreen wrote 1 day ago: In an ambitious new project, the BBC World Service Trust (BBC WST) is harnessing the latest communic … more →
IVR implementations must be reflective of customers’ values and expectations
ascentgroup wrote 2 days ago: It is critical that you understand and incorporate your customers’ needs and expectations into your … more →
Employment Opportunity
advanced34 wrote 4 days ago: Marketing Manager job opening at Advanced Telecom Services. Advanced Telecom Services and Advanced M … more →
Converting Headerless (VOX) audio files to WAV format
mheadd wrote 4 days ago: Some IVR systems (usually older ones) require audio files in VOX format. VOX audio files, unlike the … more →
Click-to-call services to replace IVR applications
kerega wrote 1 week ago: Click-to-connect applications will replace IVR applications over time as multi-modal communications … more →
BPO?
corporatesalesadvice wrote 1 week ago: Okay, what is it? What exactly is a BPO? BPO is the acronym for Business Process Outsourcing. The B … more →
VXML standards or No standards
hummingbytes wrote 2 weeks ago: VXML or no standards ? I would lean towards standards but a simpler standard. For starters, VXML is … more →
Free Outbound Voice Broadcast Campaign (Outbound IVR)
dprine wrote 2 weeks ago: You are probably familiar with Outbound IVR (automated outbound voice broadcast) being that so many … more →
Get ready for high definition cellular and landline telephone calls
hubtechinsider wrote 2 weeks ago: For over forty years, the quality of telephone calls has changed very little. The shift in the 1990’ … more →
AXE Wake Up Call Service
reemadada wrote 3 weeks ago: Summary: With its new campaign, which is called “Call me”, Axe promotes the relaunch of Axe Africa i … more →
ATS-Prague Office
advanced34 wrote 3 weeks ago: One of the great success stories of Advanced Telecom Services has been its office in Praha, Czech Re … more →
Telemedia 360
advanced34 wrote 3 weeks ago: Liverpool, England — Telemedia 360 attendees included: Bob Bentz, president of the USA office; … more →
Personalized IVR: the Holy Grail of Contact Automation
contactsolutions wrote 3 weeks ago: Have you heard about “personalized IVR”? If you don’t outsource your contact automation to Contact S … more →
CoffeeCakes.com and AnswerNet – A "Sweet" Combination
AnswerNet wrote 3 weeks ago: By Celine Hundt, Contributing Author When Sherry Comes started her Internet coffee shop in 1995, she … more →
AstNext - Telecom Solutions Provider
telecomsolution wrote 4 weeks ago: About us: AstNext specializing in telecom Solutions, has come to be one of the industry’s lead … more →
A new video - How to record sound files in Audacity
pressone wrote 4 weeks ago: Here’s how to record sound files for upload to press1 using audacity – audacity is a nif … more →
A new video on how to record and upload sound files
pressone wrote 4 weeks ago: Here’s our new vid. on making and uploading sound files … more →
Contact Centre Software Solutions
allthingsaustralian wrote 1 month ago: Contact Centre Software – Your ability to provide excellent customer service reflects on your … more →
