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Blogs about: Jay Ehret

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Re-Experience Starbucks, Update 9: Customer Loyalty

Part 9 of the ongoing ReExperience Starbucks project with Jay Ehret from The Marketing Spot.  Don’t forget our survey, which is still open, at the end of the post. Please tell us what you think … more →

Customers Rock!

Saving the Economy 3 Stores at a Time — 4 comments

mlbuckley wrote 8 months ago: Thanks to Jay Ehret, aka themarketingguy for pointing out this article from WCCO.com about the 3/50 … more →

Tags: Advertising, Marketing and Positioning, buy local, Small Business, 3/50 Project, WCCO

Five in the Morning 022409 — 1 comment

Steve Woodruff wrote 10 months ago: Seth Godin, on the milestone of his 3,000th blog posts, considers himself the “luckiest guy … more →

Tags: Marketing, advertising, Blogging, Social Media, Video, 5 in the morning, PR, Steve Woodruff, Tom Clifford

Five in the Morning 102008 — 1 comment

Steve Woodruff wrote 1 year ago: Rebuilding Brand America – a thought-provoking piece by Derrick Daye over at Branding Strategy … more →

Tags: Branding, Marketing, advertising, Blogging, Social Media, 5 in the morning, Seth Godin, louis gray, Drew McLellan

Five in the Morning 101308 — 2 comments

Steve Woodruff wrote 1 year ago: Best Buy re-brands – what do you think of the new outfit? From the folks at Brand New – … more →

Tags: Branding, Marketing, advertising, Blogging, Social Media, Age of Conversation, technology, 5 in the morning, iPhone

Re-Experience Starbucks, Update 9: Customer Loyalty — 5 comments

Becky Carroll wrote 1 year ago: Part 9 of the ongoing ReExperience Starbucks project with Jay Ehret from The Marketing Spot.  Don … more →

Tags: Customer experience, Customer Loyalty, Customer Service, Starbucks Project, re-experience Starbucks, starbucks, vivanno

Starbucks and Store Closings: How will it affect the experience? Update 8 — 7 comments

Becky Carroll wrote 1 year ago: Custom latte photo from Starbucks Starbucks recently announced they will be closing 600 domestic sto … more →

Tags: Customer experience, Starbucks Project, starbucks, reExperiencing Starbucks, john moore, Starbucks Gossip

Re-Experiencing Starbucks, Update 7 - Listening to Customers — 2 comments

Becky Carroll wrote 1 year ago: Part 7 of the ongoing ReExperiencing Starbucks project with Jay Ehret from The Marketing Spot.  Surv … more →

Tags: Community, Customer experience, Customer Strategy, Marketing, Social Media, Starbucks Project, Meikah Delid, mystarbucksidea, reExperiencing Starbucks

Starbucks and Empowering Employees — 7 comments

Becky Carroll wrote 1 year ago:  Those two topics go together, as Starbucks is a company that works to empower its employees (which … more →

Tags: Blogging, Customer experience, Marketing, Starbucks Project, starbucks, Sybil Stershic

The Coffee Experience: Free Coffee at Starbucks — 6 comments

Becky Carroll wrote 1 year ago:  Hat tip to Jay Ehret for this one.  If you have been reading Customers Rock! for awhile, you know t … more →

Tags: Marketing, Starbucks Project, Customer experience, word of mouth, jackie huba, starbucks, ben mcconnell, the marketing blog, Coffee

Re-Experiencing Starbucks: Update 4 - Little Things — 4 comments

Becky Carroll wrote 1 year ago:  Part 4 of the ongoing Starbucks Project with Jay Ehret and myself.  Here is Jay’s fourth installmen … more →

Tags: Customer Service, Customer experience, Marketing, Starbucks Project, starbucks, Howard Schultz, The Marketing Spot, Re-Experiencing Starbucks

Starbucks - The Way I See It - Part 1 — 4 comments

Doug Meacham wrote 1 year ago: There’s been lots of discussion lately about Howard Schultz and how to improve (restore?) the … more →

Tags: Retail, Customer experience, starbucks, panera, Wifi, Howard Schultz, becky carroll

Re-Experiencing Starbucks — 20 comments

Becky Carroll wrote 1 year ago:  Special Project: Jay Ehret of The Marketing Spot and Becky Carroll of Customers Rock! Howard Schult … more →

Tags: Customer experience, Customer Loyalty, Customer Service, Customer Strategy, Marketing, Starbucks Project, Howard Schultz, starbucks, starbucks experience


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