Tags » KCS

Meeting customer needs with Knowledge Centered Support (KCS)

Across industries and geographies, companies are asking the same questions: How do they scale and extend their support capabilities, with limited staff and budget resources?  How do they continue to provide world class customer service to existing customers while being asked to do more? 583 more words
Self Service

U.S. Treasury STRIPS - The Naked Truth

At KCS, we have been sharing ideas with plan sponsors to reconfigure their existing fixed income exposure into an enhanced asset allocation framework that might just stabilize a plan’s funded status and contribution costs.  362 more words

K is for Keratoconjunctivitis sicca

K is for keratoconjunctivitis sicca (KCS)

Keratoconjunctivitis sicca is also known as “dry eye.” Essentially the eyes no longer produce the tear film like normal. Unbeknownst to many people there are actually multiple layers to the tear film – water, oil, and mucus When one or more layers of the tear film is no longer produced, then damage is done to the cornea (outer portion of the eye). 302 more words

A To Z Challenge

Got a Dog that Squints?

A number of small breed dogs develop a bit of a squint and it can signal anything from an eye infection to a more dangerous condition called dry eye.   358 more words


Europe isn't wittnessing a great recovery!

As readers of the KCS Blog know, we have been and remain negative on the Euro-zone for a variety of reasons, but specifically because the Euro is a failed model. 234 more words