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Blogs about: Keeping Customers

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Missing opportunities? It's not always about the price

bluebanana20 wrote 1 month ago: I have just had all my outside paint work repainted and the gutters all cleaned out which is a job I … more →

Tags: General, Getting Customers, missed opportunities, Trades Men

Have you learned any lessons this week?

bluebanana20 wrote 1 month ago: I come into contact with many businesses each day just like you probably do, and it got me thinking … more →

Tags: General, Getting Customers, Customer Service, Lessons, marac finance, zoom technologies

Gain And Retain

Scott Owen wrote 2 months ago: “I find it hard to find new customers, but even harder keeping the ones I’ve got.” … more →

Tags: Customer Service, Scott Owen, so presentable, Blog, gain and retain, Customer Satisfaction, retention, Business Development

Rebel without a cause....?3 comments

bluebanana20 wrote 4 months ago: In a couple of weeks, I am taking pat in my first ever half marathon at Whangamata. I have really be … more →

Tags: General, Skins, rebel sport, sterling sport, Bad Customer Service, wrongly priced garments, whangamata half marathon

Sticky Fingers

bluebanana20 wrote 4 months ago: I have been reading a lot recently about the little things that a businesses can do to give them a b … more →

Tags: Customer Service, Suzuki, unclean, New Car, car service

Just the right amount of detail

bluebanana20 wrote 5 months ago: Last night, we we went out with friends for a meal at The Monarch, in Pukekohe, which was fabulous. … more →

Tags: General, Getting Customers, Customer Service, monarch cafe, Pukekohe, Attention to Detail

Time to spare or time to despair?

bluebanana20 wrote 8 months ago: Do you open your doors dead on time at 9am?  Here is why you shouldn’t. Sat outside the librar … more →

Tags: General, Getting Customers, blue banana, Opening times, open on time, Customer Satisfaction, Library, hairdresser

Are you stupid enough to get a business coach?

bluebanana20 wrote 8 months ago: I hate confrontation. I steer well away from it, hate it, don’t go there. So when I was in a s … more →

Tags: General, blue banana, results group, business coach, Procrastination, outstanding invoice

Back to basics or good ideas?1 comment

bluebanana20 wrote 9 months ago: We are supposedly in a recession, with retail businesses in particular finding times very tough inde … more →

Tags: General, Gluten-free, Customer Service, Business Basics, ntolerance, rd1

A win for Mitre 10

bluebanana20 wrote 11 months ago: I seem to have been experiencing a lot of bad customer service of late, but yesterday, it all change … more →

Tags: General, blue banana, Mitre 10, Good Customer Service, right attitude

Every opportunity - the mayor of New Plymouth Peter Tennent’s automated out of office response:1 comment

bluebanana20 wrote 11 months ago: GREETINGS – I hope your new year is going well! There’s no way I would be in the office … more →

Tags: General, New Plymouth, peter tennent, exploit every opportunity, Taranaki, new plymouth mayor

A prime example of setting your systems up for the 1% of thieves and not your 99% honest customers.2 comments

bluebanana20 wrote 11 months ago:  This time, Mobil @Mercer has offended me. Why? Because at my local service station, they don’ … more →

Tags: General, Petrol, mobil, customer service. bad customer service, Thief

Vodafone bug me again...

bluebanana20 wrote 11 months ago: Should I kick you in to touch? It’s that time of the month again, paying my bill online with V … more →

Tags: Getting Customers, blue banana, Vodafone

Vodafone, or should I move to Telecom?1 comment

bluebanana20 wrote 1 year ago: I just want to pay my bill, and print of a receipt. Not hard. Wrong. I can pay the bill when I get a … more →

Tom Peters is coming to Auckland

bluebanana20 wrote 1 year ago: Hope you’ve got your ticket, won’t be many more left I’m sure. Westpac presents To … more →

Tags: General, Getting Customers, blue banana, results group, Tom Peters, Workshop, Business Development

Rapid Revenue Retention: A "Swarming" Approach to Keeping Customers During Recessionary Conditions

Frank Capek wrote 1 year ago: Given all the business challenges you’re facing today, the last thing you want to do is drive … more →

Tags: Experience Strategy, Recessionary Strategy, Bain, closing the delivery gap, Customer experience, customer experience delivery gap, Customer Retention, Ethnography, recessionary mindset

Rapid Revenue Retention: A "Swarming" Approach to Keeping Customers During Recessionary Conditions5 comments

Frank Capek wrote 1 year ago: Given all the business challenges you’re facing today, the last thing you want to do is drive … more →

Tags: Customer experience, Bain, closing the delivery gap, customer experience delivery gap, Customer Retention, Ethnography, recessionary mindset, recessionary strategy, revenue retention

Perfect customer service2 comments

bluebanana20 wrote 1 year ago: It’s not that hard, but seldom found. Over the weekend, I found it. Body Fuel is a great littl … more →

Tags: General, Gluten-free, Cycling, Customer Service, BODY FUEL, perfect customer service, taupo cycle challenge, Taupo

Don't just add your usual profit margin

bluebanana20 wrote 1 year ago: In todays economic sticky patch, it’s time to stop moaning and look at what you can do with yo … more →

Tags: General, Getting Customers, Profit, profit margin, profit mark up, Sales, Service


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