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Blogs about: Keeping Your Customers

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No Sales Goodwill Here

This morning I went to a local printer I use for to a quick print job I needed for a presentation.  I walked in the shop and begin to explain what I have and what needs to be done.  The woman at the c… more →

Dirks On Strategy

No Sales Goodwill Here

David Dirks wrote 8 months ago: This morning I went to a local printer I use for to a quick print job I needed for a presentation.  … more →

Tags: Dealing With Competitors, Customer Service, Retail Sales, Retail Strategy, Goodwill

An expensive lesson — 2 comments

rickbron wrote 9 months ago: You do not want to do this! This story is definitely not a Big Dogz story — it is about a learning o … more →

Tags: Bronder On People, Grow your skills, Performance issues, Fixing performance problems, Client Focus, mistake, learning from mistakes, staying focused, losing a client

Beating a Recession - 7

David Dirks wrote 1 year ago: Here’s a question for you:  When you made your last major purchase (car, truck, appliances, et … more →

Tags: Sales Strategy/Tactics, Retailer Store Strategies, Recession: How to Beat It!, Business Strategy, Local Brand Development, beating a recession, Sales Strategy, recession strategy, Customer communications

Generating alternatives

rickbron wrote 1 year ago:  Anyone ever ask you to deliver something that was impossible for you to deliver? The Big Dogz know … more →

Tags: Bronder On People, Solving Business Problems, Alternatives, not saying no, giving options, satisfying customers, responding to the impossible, generate alternatives

How Not To Sell Pizza — 2 comments

David Dirks wrote 1 year ago: Last Friday I went to a local pizza joint near my home to pick up my daughter from a b-day party bei … more →

Tags: Solving Business Problems, Customer Service, Sales Skills, Bad Customer Service, building loyalty

Contacting Key Sales Accounts -4

David Dirks wrote 2 years ago: Here are a few phrases you NEVER want to hear from your customer: “I haven’t seen or heard from my a … more →

Tags: Sales Metrics, Managing Sales Accounts, Account Management, Sales Contact

Delivering Superior Customer Service: The Grand Hyatt of Tampa

David Dirks wrote 2 years ago: I’ve just witnessed/experienced a text book example of delivering on superior customer service … more →

Tags: Buzz Marketing: Lowest Cost/Highest Payoff, Increasing Your Profitability, Customer Service, buzz marketing, Hyatt, grand hyatt, Increasing Profits, increasing revenues,

How Can I Increase My Account Sales? - 2

David Dirks wrote 2 years ago: Increasing your revenues from existing or potential business accounts is key to long term profitabil … more →

Tags: Sales Strategy/Tactics, Building Trust, Managing Sales Accounts, account sales, Account Management, Sales Strategies, Sales Tactics, Customer Service

No Thanks, No Business

David Dirks wrote 2 years ago: What can I do to keep my current customers? There are lots of things you can do but one of the most … more →

3x5 Customer Information: Basics

David Dirks wrote 2 years ago: If you understand that a 3×5 card of information on your customers buying habits is worth it’s … more →

Tags: Sales Strategy/Tactics

Harnessing the Potential of your Customers-Part 1

David Dirks wrote 2 years ago: Humor me a moment while I state the obvious: Your customer is worth a lot. Every customer creates mo … more →

Tags: Sales Strategy/Tactics


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