As President of Patients Canada, I’m excited to share the work we’ve been doing on Key Performance Targets (KPTs) with those of you following my blog. 448 more words
Tags » Key Performance Indicators
In most sectors, like retail, banking, travel, poor service delivery is irritating and makes you vexed. But poor service delivery in the Care sector is different; it has a fundamental impact on the customer’s essential quality of life. 462 more words
Last week I was interviewed by the Toronto Star about how the College of Physicians and Surgeons of Ontario (CPSO) communicates with the public when there are complaints about doctors. 575 more words
The standard within football (and most sports I guess) is that coaches and analysts have KPI’s that are used to code matches.
These KPI’s are often quite generic, eg, Shots on Target, Pass Completion, Tackles etc., and while there is nothing wrong with these, its important not to get carried away by these if they are just statistical. 164 more words
OEMs in the aerospace electronics industry have the pick of the country’s best contract manufacturing businesses. How should they choose the ideal partner to safeguard their business with important customers? 697 more words
Social media is measurable: “…you can measure who is talking, what they are saying, and how often they are saying it” (Evans, p. 29). The great part about being measurable is that you can use the data to show a return on your investment. 709 more words