Tags » Key Performance Indicators

Small Changes with Impact: The Third Chair in Triage™

As President of Patients Canada, I’m excited to share the work we’ve been doing on Key Performance Targets (KPTs) with those of you following my blog. 448 more words

Sholom Glouberman

SKK Migas Revisi KPI 2014

SKK Migas merevisi target key performance indicators (KPI) 2014. Revisi dilakukan dengan mengacu pada APBN-P 2014.

Tahun ini, SKK Migas memiliki enam target KPI, yaitu penahanan laju produksi, peningkatan cadangan minyak dan gas bumi ( 344 more words


Customer Service Excellence 4 (Service Delivery Standards)

In most sectors, like retail, banking, travel, poor service delivery is irritating and makes you vexed. But poor service delivery in the Care sector is different; it has a fundamental impact on the customer’s essential quality of life. 462 more words


The College of Physicians and Surgeons and transparency

Last week I was interviewed by the Toronto Star about how the College of Physicians and Surgeons of Ontario (CPSO) communicates with the public when there are complaints about doctors. 575 more words

Canadian Healthcare

Key Performance Indicators (KPI's)

The standard within football (and most sports I guess) is that coaches and analysts have KPI’s that are used to code matches.
These KPI’s are often quite generic, eg, Shots on Target, Pass Completion, Tackles etc., and while there is nothing wrong with these, its important not to get carried away by these if they are just statistical. 164 more words

Choosing a CEM for aerospace electronics manufacturing

OEMs in the aerospace electronics industry have the pick of the country’s best contract manufacturing businesses. How should they choose the ideal partner to safeguard their business with important customers? 697 more words

How to Calculate the Return on Investment (ROI) for Social Media

Social media is measurable: “…you can measure who is talking, what they are saying, and how often they are saying it” (Evans, p. 29). The great part about being measurable is that you can use the data to show a return on your investment. 709 more words

Social Media Marketing