To blog or to microblog? - that is the question

People who are “on the brink” of trying out social media at my work often ask me “should I blog or use twitter, or something else? 1,315 more words

Knowledge Management

Why should we work out loud and how to get started

I recently rejoined UNICEF to head up a small team with the “modest” aim of developing an approach and systems and tools to support more effective knowledge exchange within the organization and with partners.  676 more words

Knowledge Management

Learning how to redesign a successful product



On Monday I was asked to facilitate a workshop organized by the UN Millennium Campaign to help redesign MyWorld2015 (the global poll on what should be in the # 753 more words

Knowledge Management

Plain Speaking blog comes to an end

It is one year since I lasted posted a comment on Plain Speaking.

There are many reasons as to why content was suspended during this time. 134 more words

Knowledge Management

Building loyalty within the insurance sector: it’s not all about price

In recent years, the consumer insurance market has changed out of all recognition. New channels such as the internet have transformed the landscape. Indeed, according to the… 594 more words

Customer Service

10 Myths around Knowledge Management

You would probably agree with me that Knowledge Management as a discipline is constantly evolving. One of the ways to keep yourself updated on what’s happening around you is to subscribe to online Knowledge Management magazines and journals. 437 more words

Knowledge Management