When the Right People Correlate the Right Information, Expect a Masterpiece

“All knowledge is connected to all other knowledge. The fun is in making the connections.”

The remarkable gentleman who said this quote, Arthur Aufderheide M.D.

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Business Intelligence

Day 14 – N: Network

If you type the keywords ‘network definition’ in google, you would be presented with a few choices under the categories ‘noun’ and ‘verb’. The ones which I have chosen resonate with the topic for today’s post, namely, knowledge network. 357 more words

Knowledge Management

Scaling up: how to spread good ideas

Yesterday I had an interesting conversation with colleagues at UNDP who are organizing an event about “scaling up”.

The idea of scaling up successful pilots or innovations has long been one of the holy grails of aid work, and it seems we’re still quite not sure how to do it, or at least how to do it consistently, or how to “pick winners” i.e. 1,440 more words

Knowledge Management

£116 billion - the true cost of bad service

Poor service costs UK brands £116 billion every year. That’s the headline figure from new research from Accenture, which found that over half (53%) of British consumers had switched provider in at least one industry in the last twelve months. 491 more words

Customer Service

Day 1 - A: Alignment

Good morning! This is my first post for the ‘Blogging from A-Z April Challenge’. My theme: you guessed it right! I know it is obvious but this is probably the only theme on which I could write 26 posts over the next 5 weeks, considering that I have struggled to write more than once in a month. 314 more words

Knowledge Management

Storytelling: There's so much more to talk about!

People love telling stories of their exploits. The telling of these oral accounts serves a number of functions that can potentially enhance the flow of knowledge to the point of need, ultimately increasing the likelihood of a project having impact. 529 more words

DIY Engagement

Global Excellence: New Drivers and Innovative Solutions

Dr. David Budtz Pedersen organized the session “Global Excellence: New Drivers and Innovative Solutions” at this year’s American Association for the Advancement of Science (AAAS), Annual Meeting 2014, 13-17 February, Chicago. 254 more words

Knowledge Management