One thing organizations are not good about is figuring out how to retain or reuse knowledge of staff who leave the organization, whether through retirement or leaving for a job in another organization. 1,305 more words
Tags » KNOWLEDGE MANAGEMENT
This is my second #KMWorld blog post, many less than I’d hoped to have written by now!
One of the recurring topics across the sessions so far has been the potential and the challenges of creating a networked organization through enterprise social tools (such as Yammer, Jive, Connections or Teamworks). 1,039 more words
This is my first year going to KM World (first year where I had the resources and where my bosses were receptive) – the first day of workshops, and of meeting people I only previously knew online did not disappoint. 1,106 more words
This week’s report is a new version of our Framework for Evaluating Customer Service Software Products. We had two goals for its design. First, we wanted your evaluation, comparison, and selection processes to be simpler and faster. 417 more words
Smart organisations realise that the customer experience is the responsibility of everyone within the company that comes into contact with consumers. From frontline staff within branches or stores… 726 more words