Blogs about: Knowledge Management 2

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Half baked, revisited

Jeff Merrell wrote 13 hours ago: I’ve been thinking a good deal lately about personal learning networks (PLNs) and their relati … more →

Tags: msloc430, personal learning networks, enterprise 2-0, knowledge sharing, personal learning network, Social Technology, twitter

Hitting the gold standard for customer service in Asia

Eptica wrote 2 days ago: Efficiently delivering the right customer experience is the number one priority for every organisati … more →

Tags: contact centre, Customer Experience, Customer Service, Multichannel customer service, Social Media, web chat, Web self-service, AirAsia, Asia

BAGAIMANA KNOWLEDGE MANAGEMENT MENDAMPINGI ILMU FISIKA MENGUNGKAP EKSISTENSI GAYA FUNDAMENTAL KELIMA ALAM SEMESTA

Md Santo wrote 2 days ago: BAGAIMANA KNOWLEDGE MANAGEMENT MENDAMPINGI ILMU FISIKA MENGUNGKAP EKSISTENSI GAYA FUNDAMENTAL KELIMA … more →

Tags: Fisika, Filsafat Ilmu, gaya kelima, nature knowledge theory

Open Cafe: Enterprise 2.0 and social technology implementation and adoption #mslocjam4 comments

Jeff Merrell wrote 1 week ago: We are in the final three weeks of MSLOC 430 Creating & Sharing Knowledge, the course I teach in … more →

Tags: Learning, msloc430, #mslocjam, enterprise 2-0, Knowledge Management, Social Media, Social Technology

Implementation of new social technology platforms #mslocjam

Jeff Merrell wrote 1 week ago: Key #mslocjam questions concerning implementation of social technology platforms include: How do you … more →

Tags: msloc430, #mslocjam, enterprise 2-0, Social Media

Adoption of new social technology (by individual users) #mslocjam8 comments

Jeff Merrell wrote 1 week ago: Key #mslocjam questions concerning adoption of social technology (by individuals) include: Every org … more →

Tags: msloc430, #mslocjam, enterprise 2-0, Social Media

Formal and informal community management #mslocjam4 comments

Jeff Merrell wrote 1 week ago: Key #mslocjam questions concerning community management include: The Community Roundtable and others … more →

Tags: msloc430, #mslocjam, Community Management, enterprise 2-0, Knowledge Management

Measuring activity, outcomes and value in social technology platforms #mslocjam

Jeff Merrell wrote 1 week ago: Key #mslocjam questions concerning measurement include: Adoption and other basic usage metrics are i … more →

Tags: msloc430, #mslocjam, enterprise 2-0, Knowledge Management, measurement, Social Media

Knowledge sharing to learn as well as to perform #mslocjam7 comments

Jeff Merrell wrote 1 week ago: Key #mslocjam questions concerning knowledge sharing for learning include: We can see value from kno … more →

Tags: Learning, msloc430, #mslocjam, enterprise 2-0, Knowledge Management, Social Media

Why aren't there more UN bloggers? - an insider's view7 comments

Ian Thorpe wrote 2 weeks ago: Duncan Green of Oxfam and author of “From Poverty to Power” book and blog recently did a bunch of pr … more →

Flux d'info AEPHA | WASH info flow6 comments

wjpels wrote 3 weeks ago: Make data and information flow The last two weeks of April 2013 I went working closely with IRC coll … more →

Tags: sector learning, Learning Theory, Tools and approaches, Africa, Capacity development, technology, Information Communication, Burkina Faso

#msloc430 Twitter chat 3: Describing the value of digital connections in Enterprise 2.0 and personal learning networks2 comments

Jeff Merrell wrote 3 weeks ago: The third of three scheduled Twitter chats exploring the intersection of Enterprise 2.0 and personal … more →

Tags: personal learning networks, msloc430, enterprise 2-0, personal learning network, TWITTER CHAT

The Making of an Intelligence-Driven Organization

Founder and CEO of Zofia Consulting and Zofia Research Group wrote 4 weeks ago: “Analysts think analytically of what can go wrong…Executives tend to think wishfully of what m … more →

Tags: Collaboration, Strategy 2, Knowledge Management, Intelligence, Zofia, Strategy, intelligence, Competitive Intelligence, Lizard Brains

Drilling Down in Knowledge Management

jamesrcohen wrote 1 month ago: When I first tried to set up a knowledge management system (KMS) at one of my old offices it was my … more →

Tags: Knowledge Management, KMS, After Action Review, Practitioner, Lesson Learning

Knowledge management and traditional evaluations - benefitting from both efforts part 17 comments

Ian Thorpe wrote 1 month ago: This morning I’ll be presenting at a panel discussion at the UN Evaluation Group Annual Meeting  … more →

Delivering omnichannel success in an ever changing world1 comment

Eptica wrote 1 month ago: Customers are demanding better service through more and more channels. And they have no patience for … more →

Tags: Web self-service, Customer Service, Social Media, contact centre, Mobile, Multichannel customer service, Customer Experience, Eptica, Customer experience

Open cafe: Enterprise 2.0 and personal learning network discussions #msloc430

Jeff Merrell wrote 1 month ago: I am once again teaching MSLOC 430 Creating & Sharing Knowledge, my course in the Master’s … more →

Tags: msloc430, personal learning networks

Turning customer service excellence into sales4 comments

Eptica wrote 1 month ago: Successful organisations have long realised that delivering the best customer experience has a direc … more →

Tags: Web self-service, e-commerce, Customer Service, eMail Management, Social Media, contact centre, Mobile, Multichannel customer service, Customer Experience

Scientific evidence for policy-making

David Budtz wrote 1 month ago: David Budtz Pedersen delivered the lecture “Scientific Evidence for Policy-Making” at th … more →

Tags: Invited lecture, scientific presentation, Research-2, Research, Science Policy, Knowledge Network


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