Tags » Knowledge Management

Creative Leaps comes to CBR

Tonight I feel immensely privileged to have been invited to attend a QUT Alumni meeting at the Canberra office of the School of Business.

At this meeting was a performance/presentation by… 357 more words

Connected Communities

Summary of KM Australia 2014 (Crossing Borders)

Tracey Benson
Manager, Online Strategy and Analysis
Information Exchange Team,
Energy Division, Department of Industry

A PDF version of this summary is also available.
Overview… 1,856 more words


There are Zombies Out there!

Take my word for it. Not all companies are serious. Some are. These are companies where folks believe in where they are going. They like what they do and want to do it better for more. 111 more words

Knowledge Management

Knowledge (MIS)Management

“Knowledge Management” is one of the most misused or abused business terms in the recent decades. In this brief and casual article I will try to clarify the confusion – offering my perspective. 754 more words


Free PowerPoint template - Photo Jigsaw

Thank goodness it’s Friday!  To celebrate, I thought I would put together a Friday Freebie.  This week, it’s a PowerPoint template.  You can download it  147 more words


Right Here, Right Now – Harnessing the power of digital to serve your customers

Posted by Sam George

Customer service is not what it was a decade ago. Gone are the years when one would call a contact centre for the simplest of queries and be put on hold by an often lengthy, mostly annoying IVR system. 430 more words

Customer Service

Learning from the Past – Risk Management at National Scale Using PHR


The 2014 World Development Report from the World Bank sketches how confronting risks, preparing for them, and adopting appropriate coping strategies can make a vast difference in outcomes, sometimes at an epic scale. 1,448 more words