Tags » KPI

How to Implement Vendor Performance Metrics or KPI and What to Measure...

This is one of the most common and persistent obstacles for any startup or any enterprise is the fact that suppliers and other vendors often fail to provide accurate, timely information on shipping quantities and delivery dates. 783 more words


The web is basically now behaving like a huge TV

Yesterday we talked about the inability of brands to have conversation with their customers. As one reader noticed it, perhaps 100% of brands could boast talks after all, but only towards a very little amount of people. 280 more words


Finding the right tools and KPI's...

Key Performance Indicators drive everything in today’s business. Very often though, there are too many and they can sometimes damage the operation of a company through incorrect application and/or sub optimisation by individuals and teams. 165 more words

RVA Updates

60 second interview - Holly Helt

Moving my 60 second interviews from my old blog – so lovely to look back on them and share once again!

Name: Holly Helt

Country… 692 more words


NPS: è tutto oro quello che luccica?

NOTA AICEX: parliamo spesso di NPS come KPI, ma è davvero tutto oro quello che luccica?

One of the first few questions that organisations ask on adopting NPS is “should they set NPS as a KPI?”  While the intention could be right to ensure that the team is serious about NPS, it is equally important to ensure that the program has reached the maturity level of adopting NPS as a KPI. 454 more words

Customer Experience