Tags » KPI

How to Avoid Designing Dashboards For Multiple Audiences

One important lesson I’ve learned over the last few years is that dashboard development needs to prioritize one type of user group. 

In the past, I’ve made the mistake of trying to build a dashboard for that caters for different types of stakeholders. 171 more words


Metrics, measurements, KPIs, targets – vol.3

This time I would like to address SACM metrics. Well – two the most popular ones: data completeness, and data accuracy. They are named in various ways in models across the companies, however most of descriptions stay as: 913 more words


KPI แบบใหม่ ไม่คุ้นเลย

ตั้งแต่เรียนป.ตรี ตามด้วยช่วงชีวิตการทำงานที่ผ่านมา รวมก็ 14+ ปี ผมรู้จักกับคำว่า Goal, Objective และ KPI มาก็นาน เห็นตัวอย่างมาไม่น้อย

และเมื่อไม่นานนี้ ได้มีโอกาสอ่านบทความสนุกสาระดี เรื่อง “อย่าเอา KPI ไปผูก กับ “โบนัส-รางวัล-เงินเดือน-ตำแหน่ง” ของดร.วรภัทร์ ภู่เจริญ…


It's not hard to 'shine'

As my leadership and management experience has grown so has my ability and confidence…..It make sense! But even now I don’t know half of it and I never will but my strength is that 1) I know it, and 2) I’m determined to continue to learn. 620 more words


Aligning risk to objectives – using Key Performance Indicators

How often are we advised that we should “identify and manage risk against objectives”? Sounds easy, but how many of us are doing this effectively, especially at the strategic level? 572 more words

Risk Management

KPIs done right (part 2)

A few weeks ago I mentioned Key Performance Indicators. KPIs should be a simple way to take the vital signs of your practice. The problem is that, in may practices, they are impossibly complex and time consuming. 169 more words

Dr Mark Hassed

Gamification? Why not, but how?

Another buzz-word – GAMIFICATION – Although Agile world somehow adopted it (hackatons etc.) It is a way far away from ITSM practice. Should it be? I assume there will be aspects where gamification might be applicable, but it requires two the biggest changes in organization: 454 more words

Being Agile