Blogs about: Larry Freed

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Mobile Offers Means For Government Agencies To Increase Web Satisfaction

Matt Roush wrote 3 weeks ago: ANN ARBOR — Nearly one in three visitors to federal government Web sites are accessing those s … more →

Tags: Tech, Technology Report, University of Michigan, ann arbor, American Customer Satisfaction Index, Claes Fornell, E-Government Satisfaction Index, foresee

Will All the E-Commerce Businesses Please Stand Up

Admin wrote 2 months ago: A recent report done by the American Customer Satisfaction Index (ACSI) in cooperation with ForeSee … more →

Tags: Business Guy, American Customer Satisfaction Index, ACS(I), Netflix, Claes Fornell, Ross School of Business, amazon com, Customer Satisfaction, mark llanos

Amazon most satisfying website to shop: Survey1 comment

psandeep wrote 4 months ago: Amazon.com Inc remained the best website for shopping online while JC Penney Co Inc suffered the lar … more →

Tags: Home, advertising, Amazon, amazon com, Apple, Aviation, Business, Dell, Freed

Managing Forward: A Template, Stage 6

The ForeSee Blog wrote 6 months ago: By Larry Freed This is part six in Larry Freed’s Managing Forward series on The ForeSee Blog. … more →

Tags: customer experience analytics, Customer Satisfaction, Analytics, Multichannel, ForeSee Solutions, Managing Forward

Managing Forward: A Template, Stage 5

The ForeSee Blog wrote 6 months ago: By Larry Freed This is part five of the ForeSee Blog’s Managing Forward series. Read the first … more →

Tags: customer experience analytics, Customer Satisfaction, Analytics, Multichannel, ForeSee Solutions

Managing Forward: A Template, Stage 41 comment

The ForeSee Blog wrote 6 months ago: By Larry Freed In my book, Managing Forward, I use a template to outline specific ways to help you d … more →

Tags: customer experience analytics, Customer Satisfaction, Analytics, Multichannel, ForeSee Solutions

Managing Forward: A Template, Stage 32 comments

The ForeSee Blog wrote 7 months ago: By Larry Freed Stage 3 of Managing Forward: A Template, as discussed in my book, Managing Forward, f … more →

Tags: customer experience analytics, Customer Satisfaction, Analytics, Multichannel, ForeSee Solutions

Managing Forward: A Template, Stage 24 comments

The ForeSee Blog wrote 7 months ago: By Larry Freed Stage 2 of Managing Forward: A Template from my book, Managing Forward, identifies th … more →

Tags: customer experience analytics, Customer Satisfaction, Analytics, Multichannel, ForeSee Solutions

Managing Forward: A Template, Stage 15 comments

The ForeSee Blog wrote 7 months ago: By Larry Freed How do you measure success?  Was success yesterday?  Is success today?  Is success wh … more →

Tags: customer experience analytics, Customer Satisfaction, Analytics, Multichannel, ForeSee Solutions

Gearing Up For the Holidays, Part 5: They Did It, So Can You

The ForeSee Blog wrote 7 months ago: By Larry Freed Welcome to part 5 of “Gearing Up For the Holidays.” So far in this series, I’ve talke … more →

Tags: customer experience analytics, Customer Satisfaction, Holiday Shopping, ForeSee Solutions

Gearing Up For the Holidays, Part 4: Focus on Long-term Strategy, Stores1 comment

The ForeSee Blog wrote 8 months ago: By Larry Freed In today’s multi-channel, multi-device landscape there seems to be a limitless number … more →

Tags: customer experience analytics, Customer Satisfaction, Holiday Shopping, ForeSee Solutions

Top Retailers Score High with Mobile Experience

The ForeSee Blog wrote 8 months ago: By Larry Freed While in New York for the Mobile Marketing Summit, I presented information on the fir … more →

Tags: original research, Mobile, Online Customer Satisfaction, ForeSee News

Amazon ForeSees the Importance of Satisfaction

The ForeSee Blog wrote 8 months ago: By Larry Freed If you weren’t one of the approximate 125 million visitors to Amazon.com the weekend … more →

Tags: Benchmarking, American Customer Satisfaction Index (ACSI), Customer Satisfaction, ForeSee News

Gearing Up for the Holidays, Part 32 comments

The ForeSee Blog wrote 8 months ago: By Larry Freed This is the third post in the ‘Gearing Up for the Holidays’ series by For … more →

Tags: Holiday Shopping, Multichannel, ForeSee Solutions

Feedback vs. Measurement

The ForeSee Blog wrote 8 months ago: By Larry Freed I think sometimes there is a misconception out there that if you’re asking customers … more →

Tags: customer experience analytics, Web Metrics, Customer Satisfaction, ForeSee Solutions

Gearing Up for the Holidays, Part 23 comments

The ForeSee Blog wrote 9 months ago: By Larry Freed This is the second post in the ‘Gearing Up for the Holidays’ series by Fo … more →

Tags: Mobile, Holiday Shopping, ForeSee Solutions

Satisfaction Matters (More) in Mobile2 comments

The ForeSee Blog wrote 9 months ago: By Larry Freed A few months ago I wrote a post on why satisfaction matters. But mobile is a little d … more →

Tags: Mobile, Multichannel, ForeSee Solutions, mobile monday

Gearing Up for the Holidays6 comments

The ForeSee Blog wrote 9 months ago: By Larry Freed This is the first post in the ‘Gearing Up for the Holidays’ series by For … more →

Tags: Mobile, Holiday Shopping, ForeSee Solutions

Why is Facebook the lowest ranked Social Media website

crunchedd wrote 10 months ago: Umpteen number of articles have been written on Social Media website Facebook and its negative effec … more →

Tags: Social, ACS(I), American Customer Satisfaction Index, Business, Customer Satisfaction, facebook, Google, social network, Social Media


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