Blogs about: Lessons From The Past
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Customer Experience - still an empty promise!
If you google Customer Experience you have the option of reviewing 158M results. Scary isn’t it? It’s scary because in spite of all the talk about organizations building their ‘sustainable and competi… more →
Doug Leather's Blog
Customer Experience - still an empty promise!
wrote 5 months ago: If you google Customer Experience you have the option of reviewing 158M results. Scary isn’t it? It’ … more →
Lessons from the past
wrote 7 months ago: “We need to remember what we have learned in the past to engage with the present”, wrote … more →
Making Customer Management (CM) work: some lessons from the past
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wrote 7 months ago: The return on investment from customer management can make or break a business. DOUG LEATHER, CEO of … more →
The Past is Always Present
wrote 10 months ago: No matter how much we want to put our pasts aside, it always pop up. Sometimes it is not meant to hu … more →
I've been slightly drinking
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wrote 12 months ago: I was drinking tonight and came back to write this. I met a woman on Facebook. In fact, I was makin … more →
