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How US state governments can improve customer service

How US state governments can improve customer service
Source: McKinsey & Company

Technological advances such as smartphones and apps have opened new frontiers of convenience, speed, and transparency for private-sector customers.

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Government And Politics

Reverse mentoring : this selfie might be a sign of your digital transformation!

Digital transformation has generated a whole new way of considering management and innovation within a company.

In our world top down decisions or inspiration should not be the common rule: creating… 711 more words

Digital

Leading With Intent: BoardSource’s 2014 Governance Index

- Leading With Intent.

Leading with Intent: A National Index of Nonprofit Board Practices is the only survey to gather information from both chief executives and board chairs on their experiences in the nonprofit boardrooms of America. 191 more words

Observations

Coach by Example

Sunday, Coach Mike Krzyzewski won his 1,000th basketball game.  Incredible feat.  His after the game interview was pure Coach K, he took zero credit for himself and gave all the credit to his mentors and players. 555 more words

Office Culture

Crafting Opinion Writing with Puppet Pals in First Grade

Almost every class in our school is doing some form of opinion writing at the moment.  Last week, 1st grade spent some time tinkering with the Puppet Pals app on the iPad to see how it worked.   544 more words

Lesson

Broadening Your Horizons

At Rocktail Associates we have had the opportunity to work in many interesting and far flung places and in so doing have engaged with a wide range of people from different countries, cultures and religions. 621 more words