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Blogs about: Marc Bluestone

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Every Plan Has Two Parts...

Marc Bluestone wrote 1 year ago: I have a theory that nearly every plan has two parts. The first part is the easy, and very often sed … more →

Tags: Retail, Decisions, Planning

Why Cell Phones & Work Don't Mix...

Marc Bluestone wrote 1 year ago: If your employee owns a cell phone, there’s a good chance they are stealing from you. What are … more →

Tags: Retail, Cell, phone, Mobile, Work, Productivity

Sometimes Even Giants Miss...

Marc Bluestone wrote 1 year ago: There are few stores that I enjoy browsing more than ‘Best Buy.’ Their buyers bring in a … more →

Tags: Retail, Marketing, Management, Best Buy, office, Chairs, Display

If It's A Cost, I'll Take Mine Variable...1 comment

Marc Bluestone wrote 1 year ago: It’s no secret that businesses are having a tough time making last year’s sales numbers. … more →

Tags: Retail, Management, variable costs, fixed costs, tough times

One Courageous Moment

Marc Bluestone wrote 1 year ago: Why is it that so many of us know what to do yet still fail to do it? We learn lessons yet repeat th … more →

Tags: Blogroll, Retail, Management, Courage, Decisions

TWA Used To Do That...1 comment

Marc Bluestone wrote 1 year ago: Here’s a recollection of something that happened years ago that hasn’t fully left my min … more →

Tags: Marketing, Customer Service, Management, twa, American Airlines, Frequent Flyer

THE ANSWER IS YES! ... now what is the question?1 comment

Marc Bluestone wrote 1 year ago: I was having lunch with my wife at a “SanSai Japanese Grill” restaurant the other day (i … more →

Tags: Retail, Customer Service, Management, SanSai Restaurant

Walking Away in Disgust...

Marc Bluestone wrote 1 year ago: I walked up to a “Helio” kiosk in a mall anxious to learn about Helio phones (high-end s … more →

Tags: Retail, Marketing, Customer Service, Management, Selling, Sales, helio, iPhone

Focus is Everything...

Marc Bluestone wrote 1 year ago: If we put our minds to it, any of us could make a list of dozens of things that we could do to impro … more →

Tags: Retail, Management, Goals, focus?, Priorities, achievement

Get Fired Up for 2008!

Marc Bluestone wrote 1 year ago: If you are a retailer, it’s easy to fall into a lull after the excitement of the holiday seaso … more →

Tags: Retail, Marketing, Management, change, Goals

What Is The Name Of Your Dog?

Marc Bluestone wrote 1 year ago: Something happened to remind me of a story from a few years ago… Back when the internet was ne … more →

Tags: Retail, Management, Passwords

Pee'ing Green2 comments

Marc Bluestone wrote 1 year ago: Last month I had the opportunity to attend the “Green Build” construction trade show in … more →

Tags: Retail, Green

Change Requires Vision & Courage

Marc Bluestone wrote 1 year ago: I attended a funeral today for a person that meant a lot to my wife when she was growing up. The fun … more →

Tags: Blogroll, Retail, Customer Service, change, Vision, Courage, Management

Buy Memory Now!

Marc Bluestone wrote 1 year ago: It is a nearly inarguable fact that computers with more RAM (random access memory) work better than … more →

Tags: Retail, Computer

I Wanted To Slap Them Both1 comment

Marc Bluestone wrote 2 years ago: I was standing in the check-out line of a locally owned outdoor store when the person ahead of me wa … more →

Tags: Retail, Marketing, Customer Service, Policies

Starbucks Must Have Read My Blog!

Marc Bluestone wrote 2 years ago: Ok, so they probably didn’t read my blog entry from a few weeks ago about reacting to customer … more →

Tags: Retail, Customer Service, starbucks

Customer Service Lessons From an Ophthalmologist?2 comments

Marc Bluestone wrote 2 years ago: Walking into my eye doctor’s office is like entering a black hole.  The appointment is for 10:00 am … more →

Tags: Retail, Customer Service, Doctor, Medical, opthalmologist

The Better Way To Email Your Customers...

Marc Bluestone wrote 2 years ago: I am a big proponent of using email to communicate with customers.   It is fast, virtually free … more →

Tags: Retail, Marketing, eMail

Can A Low Price Hurt Sales?

Marc Bluestone wrote 2 years ago: Is cheaper better or can a ‘too low’ price challenge the credibility of the product you are trying t … more →

Tags: Retail


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