Lost your password?

Blogs about: Marketing Customer Service

Featured Blog

Shorts: Bill Taylor on Office Hours

sherfelad wrote 2 weeks ago: In the Harvard Business Review Blog Bill Taylor writes: Lately, my rule of three convinced me to che … more →

Tags: General Thoughts, Managing People, Shorts, bill taylor, Common Sense, Customer Service, Feedback, Managing People, MBWA

Did he notice me? On perceptions, noticing, management and education3 comments

sherfelad wrote 1 month ago: Photo by takomabibelot I am constantly amazed how my interest subjects are overlapping. I wrote in t … more →

Tags: Management, Managing People, Managing People, Education, Motivation, Vroom, Perception, Angela Maiers, noticing

A segment of one

sherfelad wrote 3 months ago: Photo by Son Of Groucho During the last week I heard the expression “a segment of one” a … more →

Tags: Marketing, Customization, Tradeoffs, Segmentation, how, Why, a segment of one

Which do your prefer - happiness or trust?4 comments

sherfelad wrote 4 months ago: Photo by yewenyi Today in our marketing class we talked about customer’s happiness and trust. If you … more →

Tags: Management, Managing People, leadership, General Thoughts, Managing People, Marketing, Decision Making, MBA, AGSM MBA

Revisiting averages…

sherfelad wrote 4 months ago: I was listening today to a podcast from the Mckinsey Quarterly titled “The Granularity of Grow … more →

Tags: General Thoughts, Marketing, Strategy, MBA, AGSM MBA, Average, agsm, McKinsey Quarterly, statistics

Lessons learned through a discussion of the Amazon-Zappos deal

sherfelad wrote 4 months ago: Last week as we heard the news of the Amazon-Zappos deal an on-line discussion started between a few … more →

Tags: General Thoughts, Creativity, Short Term, Long term, capitalism, MBA, AGSM MBA, agsm, Customer Service

Seth is wrong

sherfelad wrote 4 months ago: Photo by Daquella Manera Well, maybe it is not very creative. Maybe I am an imitator. But some of th … more →

Tags: General Thoughts, Seth Godin, Customer Service, Problems, broken, Excellence, immitation

Consistent choices1 comment

sherfelad wrote 5 months ago: Photo by laffy4k I was just reading this fascinating post about: “How Nintendo Delights Its Cu … more →

Tags: General Thoughts, Creativity, Strategy, MBA, AGSM MBA, agsm, Non-customers, Customer Service, Customer Focus

Why you should go and observe someone else's work?

sherfelad wrote 5 months ago: Photo by Timothy Valentine Last week in our strategy class we were talking about competitive advanta … more →

Tags: Management, General Thoughts, Marketing, Strategy, MBWA, MBA, AGSM MBA, agsm, Operations

The Continuum

sherfelad wrote 5 months ago: I was watching Nancy Etcoff talk on TED about happiness. The subject is, for obvious reasons, of int … more →

Tags: Managing People, General Thoughts, Marcus Buckingham, Motivation, happiness, Assumptions, continuum, costumer satisfaction

What can mangers learn from the Milgram Experiment?2 comments

sherfelad wrote 6 months ago: Photo by Festeban The Milgram Experiment was a series of social psychology experiments conducted by … more →

Tags: Managing People, General Thoughts, Managing People, Marketing, responsibility, MBA, AGSM MBA, agsm, Milgram experiment

How are you listening to your clients?

sherfelad wrote 6 months ago:   Photo byAgentAkit The reading material for our Marketing Class this week included an article title … more →

Tags: General Thoughts, Surveys, Marketing, MBA, agsm, Competitive advantage, Clients, customer

Are you always going for the average?5 comments

sherfelad wrote 6 months ago: Photo by billjacobus1 A statisticians Obituary: “We regret to announce the death of Mr. Willia … more →

Tags: General Thoughts, Seth Godin, Long term, Average, Politics, Hugh MacLeod

What can learn from the marshmallow?1 comment

sherfelad wrote 6 months ago: photo by bill barber (very sporadic) I have been watching this fascinating six minute lecture by Joa … more →

Tags: Management, Managing People, General Thoughts, Short Term, Long term, The Process, fast pace, Success!

What to do with feedback?1 comment

sherfelad wrote 7 months ago: photo by Shadowalker Today on the Freakonomics blog, Stephen J. Dubner writes a very interesting pos … more →

Tags: Managing People, General Thoughts, Feedback, Marketing, Malcolm Gladwell, non-costumers, freakonomics

Are you making the most out of your communication channels?2 comments

sherfelad wrote 7 months ago: photo by dalbera Earlier this week I was reading this post from the Harvard Business Review blog, ti … more →

Tags: Management, Managing People, leadership

If it isn't broken - break it, if it is broken - ask somebody how to fix it1 comment

sherfelad wrote 7 months ago: Yesterday I saw this video from 2006 of a lecture by Seth Godin (for better quality see here). It is … more →

Tags: Managing People, Creativity, Managing People, Seth Godin, Marketing, Remarkable, Communication, Purple Cow, Ideas!

Free is the new black? Maybe, but it is definitely coming. And not necessarily with advertisements

sherfelad wrote 9 months ago: Photo by neubie This article from Knowledge@Wharton titled: “How About Free? The Price Point T … more →

Tags: General Thoughts, Seth Godin, Marketing, Free

Practical implications of the "Paradox of Choice"4 comments

sherfelad wrote 9 months ago: Photo by Harry Brignull A few weeks ago I wrote about Barry Schwartz’s inspiring talk about pr … more →

Tags: presentations, General Thoughts, Seth Godin, Marketing


Have your say. Start a blog.

See our free features →

Related Tags
All →

Follow this tag via RSS