Blogs about: Measurement Missteps
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Halloween Metrics
Halloween statistics can be scary. According to a survey of 8,526 people conducted by BIGresearch for the National Retail Federation (NRF), consumers spent an average of $56.31 on Halloween in 2009, … more →
Manage By Walking Around
Halloween Metrics
Jonathan wrote 5 days ago: Halloween statistics can be scary. According to a survey of 8,526 people conducted by BIGresearch f … more →
Smooth-sailing fallacy
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Jonathan wrote 2 months ago: One benefit of working for a European headquartered company is that things slow down enough in Augus … more →
What's Missing from your Balanced Scorecard?
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Jonathan wrote 5 months ago: Mark Graham Brown has published a short, but insightful, piece about eight categories of metrics tha … more →
Fun with tenure metrics
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Jonathan wrote 5 months ago: At last week’s meeting of the CMO Community, a representative of the executive search consulti … more →
Prioritization
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Jonathan wrote 6 months ago: Long-time readers know that, despite the prevalence of dashboards and other performance measurement … more →
Eliminate Management By Objectives
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Jonathan wrote 9 months ago: I’m deep into the annual review cycle and struggling with not-so-SMART objectives for employee … more →
Measuring Virtual Events
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Jonathan wrote 1 year ago: Partially due to corporate sustainability reasons and partly due to old-fashioned cost savings, I’ve … more →
Holiday week ramblings
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Jonathan wrote 1 year ago: Some thoughts on several recent postings to kick off your hoiday week. (A) Barry suggests Four Ques … more →
Beat The Odds
Jonathan wrote 1 year ago: It’s been a while since I’ve blogged a book but on the plane back from Germany I stumbled on an emai … more →
Performance Anxiety
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Jonathan wrote 1 year ago: Bernard Marr must be a believer in my theory that catchy headlines promote increased readership. Ho … more →
Measuring (Lack of) CRM Usage
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Jonathan wrote 1 year ago: One of the most common complaints about CRM systems is that the individual reps don’t use them. Thi … more →
Measurement Missteps
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Jonathan wrote 1 year ago: Although I don’t get to do it nearly as much as I used to, one of my favorite parts of my job is hel … more →
Measurement Mania
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Jonathan wrote 2 years ago: Several years ago, I visited a U.S. government agency that tracked more than 1000 different performa … more →
In Support of the Wrong Outcome
Jonathan wrote 2 years ago: After my posting on call centers, I received an email from a reader submitting his own recent experi … more →
Dirty KPIs, revisited
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Jonathan wrote 2 years ago: Based on the statistics provided to me by WordPress, one of the most popular entries I’ve written wa … more →
Taking Tests
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Jonathan wrote 3 years ago: Sometimes I think that performance management is invading my personal life. A junior high school stu … more →
