Blogs about: Micro Interactions
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It's the small things that make a difference...
I was on a two day course last week and stayed overnight in a strictly average hotel. I checked-in at reception when I got there in the morning, was given directions to the room, but couldn’t ac… more →
Online help two.zero
Customer service is like fireworks
guy1067 wrote 1 month ago: I was thinking a moment ago that customer service was a bit like fireworks. They’re both situa … more →
Meeting expectations
guy1067 wrote 3 months ago: I went to Pizza Express for lunch with the kids the other day. It’s one of those restaurants t … more →
it's the small things that make a difference...
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guy1067 wrote 9 months ago: I was on a two day course last week and stayed overnight in a strictly average hotel. I checked-in a … more →
the power of the unexpected
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guy1067 wrote 9 months ago: I was ordering a pizza for the kid’s dinner today from Dominos in Farnham. I’ve always t … more →
ramblings on finding my customers...
guy1067 wrote 10 months ago: It has been ages since I last blogged and I definitely fall into the camp of the occasional blogger; … more →
customer experience score and experience baggage
guy1067 wrote 10 months ago: I was thinking about what made a good or bad customer experience, and even the words we use to descr … more →
help guides and me...boring
guy1067 wrote 10 months ago: I came across a tweet this morning which had a link to a couple of great articles by Mike Hughes on … more →
mind the gap
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guy1067 wrote 11 months ago: I’ve been tweeting for a few weeks only now and following for the most part businesses that ar … more →
understanding how we can help
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guy1067 wrote 11 months ago: I am trying to get to grips with understanding how ‘help and support’ fits in with the w … more →
micro-interactions
guy1067 wrote 11 months ago: Very interesting ppt on slideshare by David Armano, VP Experience Design, Critical Mass – Micr … more →
How does the user measure ROI in social networks?
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marc meyer wrote 1 year ago: I’ve been wrestling with this lately and maybe you can help. If I’m the social networkin … more →
Interview with Brian Morrissey of Adweek
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bradkay wrote 1 year ago: I recently sat down with Brian Morrissey, Digital Editor of AdWeek, to understand how his job has ch … more →
Brand 2.0 - Micro Interactions
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Anubhav wrote 1 year ago: We live in a world where the little things really do matter. Each encounter no matter how brief is a … more →
Opted In vs. Engaging In
David Gillespie wrote 1 year ago: I was having a chat this morning with Simon Chen, and those readers who’ve been with me a whil … more →
Micro Interactions in a Social Enviroment
