Tags » Mystery Shopping

Data Collectors Everywhere

In recent years, we have all become accustomed to seeing instant pictures and real-time reports from individuals with cell phone cameras everywhere. In some respects, we have become a world of reporters and recorders capturing anything that moves at any time, everywhere in the world. 162 more words

Market Research

Make Money Online With This Article

TIP! Complete surveys for money. There are many different surveys you can take.

Just deciding to make money from the Internet can be enough to actually start doing it. 1,346 more words

In A Hurry To Learn More Regarding Making Money Online? These Tips Are For You

TIP! Writers can write for sites like InfoBarrel and Squidoo which offer revenue sharing. You can write about anything you’d like (as long as it’s in good taste and legal), and you’ll make a portion of the income for the post. 1,040 more words

Best Practices in Bank Customer Experience Measurement Design

The question was simple enough…  If you owned customer experience measurement for one of your bank clients, what would you do?

Through the years, I developed a point of view of how to best measure the customer experience, and shared it with a number of clients, however, never put it down to writing. 1,013 more words

Retail Banking

Best Practices in Bank Customer Experience Measurement Design: Mystery Shopping

“You can expect what you inspect.”

This management philosophy is as true today as it was 50 years ago when W. Edwards Deming used it.  Mystery shopping is more than a pure measurement technique conducted properly; it is an excellent motivational tool to motivate appropriate sales and service behaviors across all bank delivery channels. 728 more words

Retail Banking

Dos and Don’ts when dealing with customers


  • Break your promises.If you say, “I will email/call you back with that information today,” then DO IT. Make a promise once to a customer and then break it, and they will think, “They are not interested”.
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Customer Service

Lessons from Luxury Brands


Whatever the size of your retail business, whether you sell jewellery or not – there are some significant lessons to learn from this weeks mystery shopping expedition to Tiffany & Co in Sydney. 15 more words