In recent years, we have all become accustomed to seeing instant pictures and real-time reports from individuals with cell phone cameras everywhere. In some respects, we have become a world of reporters and recorders capturing anything that moves at any time, everywhere in the world. 162 more words
Tags » Mystery Shopping
TIP! Writers can write for sites like InfoBarrel and Squidoo which offer revenue sharing. You can write about anything you’d like (as long as it’s in good taste and legal), and you’ll make a portion of the income for the post. 1,040 more words
The question was simple enough… If you owned customer experience measurement for one of your bank clients, what would you do?
Through the years, I developed a point of view of how to best measure the customer experience, and shared it with a number of clients, however, never put it down to writing. 1,013 more words
“You can expect what you inspect.”
This management philosophy is as true today as it was 50 years ago when W. Edwards Deming used it. Mystery shopping is more than a pure measurement technique conducted properly; it is an excellent motivational tool to motivate appropriate sales and service behaviors across all bank delivery channels. 728 more words