Tags » Mystery Shopping

How to get your team to deliver better Customer Service

We all know that in order to grow profits and revenue you must have loyal customers and to create loyal customers you must offer what customers value. 293 more words

Customer Service

A change in business

Happy Friday to you all!

After 4 years it is about time we revamped the logo a little bit…ta da……


What do you think?

The website is being constructed as we speak and I need to get my creative head on to knuckle down and create the content. 184 more words

5 things you should about being a mystery shopper!

Mystery shopping can be a very lucative way of saving and making money.  Free groceries, oil changes or buying a new car are some of the ways to make extra money while saving some money.  298 more words

Making Money At Home

4 Ways to Understand & Monitor Moments of Truth

Every time a customer interacts with a provider, they learn something either positive or negative, and adjust their behavior accordingly based on what they learn. 599 more words

Customer Experience Strategy

Opposite Sides of the Same Coin: One Word Descriptions of the Customer Experience In Experiences with Both Positive and Negative Purchase Intent.

What one word would a customer use to describe the experience at your bank?

Would your customer experience be described as professional, knowledgeable or informative, or would it be described as frustrating, disappointing, inexperienced or rushed? 502 more words

Service Strategy

A New Life

When I faced up to the realities of being ‘disabled’, my whole world opened up, and life choices became much clearer. I had been doing a little casual work, simple things that interested me, jobs that were easy and had some connection with writing, in a way. 596 more words