Located in Indianapolis, IN, we offer affordable and convenient residential and commercial IT services. Wilson Key Consulting LLC was formed July of 2009 and is owned and operated as a sole proprietorship. Purdue University undergrad and entrepreneur, Kathryn E. Wilson, has become the proud owner of her own business after 5+ years experience in the IT Industry.  Our company offers these services on-site, in-house, and remotely (when possible):

• Virus, Malware, Spyware and Greyware Removal
• Operating System Installation and Configuration
  
• System Upgrades and Repairs
• Custom Computer Builds
• Data Backup and Recovery
• Network Installation and Configuration
• Database Systems Administration and Migration
  
• Network Security Analysis, Design, Implementation, Deployment, Testing, Documentation, and Training
  
• Reporting Analysis, Design, Implementation, Deployment, Testing, Documentation and Training
  
• Website Analysis, Design, Implementation, Deployment, Testing, Documentation and Training

Contact us today for a consultation!

Many IT Support , Network Support and Computer Support companies are now moving towards the use of Structured Cabling systems. A cabling scheme should have the six subsystems at hand in order for it to be classified as structured. It ought to have the access facilities which pass on to the structure interfaces all along with the equipment rooms that host the equipment used to serve users in the system. The telecommunication accommodation houses the telecommunication apparatus and serves as a link point to the two cabling subsystems – the backbone and horizontal cabling. These two bind the system mutually with the horizontal cabling connecting the telecommunication equipment to the outlets. The work-area components connect the end-user equipment to the outlets coming from the horizontal cabling system. All these 6 components can be constructed and maintained individually for better organization of any business.

The construction expenses of cabling systems for voice, data and BMS usage are considerably compact to as much as 30% when it comes to delivery methods. Even if changes are to be made in the system such as moving, rearranging and upgrading, costs can be reduced to around 25% to as high as 40% for the materials and labor needed.

Network safekeeping has for all time been a most important worry with all IT Support , Network Installation and Computer Support services companies. What actions can you acquire to maintain your network safety while you’re still building your know-how on how to lessen fear touching your network both from the Internet and from around your physical wireless boundary.

A uncomplicated but now and then not convenient measure that you can use is just to be conscious of network security always and to make it a routine to switch off the wireless router when it is not in use. Sideways from cutback a small amount in electricity cost, it will at least reduce the time that your wireless network is uncovered to any dishonest person who may want to be spy on your network or use your Internet connection to access the Internet.

Buy an extension cord with a switch for turning the electric power on or off and plug your wireless router to the extension cord. This way all you will need to do to power on or off your wireless router is to turn the extension cord switch on or off.

Network security has always been a major concern with all IT Support , Network Installation and Computer Support services companies. What measures can you take to start beefing up your network security while you’re still building your know-how on how to mitigate threats against your network both from the Internet and from around your physical wireless perimeter.

One way to make it less easy for others to make use of your home network is to disable the DHCP server on your wireless router. A DHCP server dispenses network settings to wireless computers to enable them to avail of network resources. However, it also makes it one step easier to make use of your network resources for selfish ends. If you only have a few wireless computers on your network, you can just configure their wireless network settings manually.

You only need to give to each wireless computer a unique Internet Protocol address and subnet mask belonging to the class of private addresses available for anyone’s use. Then, you can set its default gateway to the Internet Protocol inside network address of your wireless router which is already set by the router manufacturer. (You may also want to change the default router’s address for added security.)

Many of the companies dispose the network equipment that is no longer working, but still they can be recycled and refurbished for sale. These products are useless for them but it is not actually useless. Different IT Support , Network Installation and Computer Support providers recycle the same network equipments and use them for selling and make millions.

Routers can be thought of as a smart network device. Consider the hardware of a Cisco router in order to understand just specifically how a router can perform its many functions. Besides all these, the cost of these routers is also a bit expensive. But today, we can able get the used Routers for a better price. So many companies sell used Cisco routers for an affordable price.

So, Buying or selling the used Network equipment can save lot of money. It makes a big difference in costs; it would be ten to thousands of dollars, with little difference in the quality. We can put the money which we saved by buying a used networking hardware in different areas of our business.

Many IT Support , Network Installation and Computer Support providers prefer switches while scheming and installing a large network. Managed Switches offer not obligatory configuration options and allow for a huge variety of functionality. There are several ways to operate these switches, from utilizing a remote tool like Simple Network Management Protocol (SNMP), to accessing the switch via a command line interface like Telnet.

• Enterprise Managed Switches: Enterprise switches are the extra configurable and costly version of managed switches. They are most often found in enterprise networks among numerous other switches. They are more competent for big business where accessing a middle administration module can save time and cash. Some superior functions for enterprise switches are VLAN settings, link aggregation and port mirroring.
• Smart Switches: Smart switches differ from fully managed switches in that they only allow a specific set of modifications and functionality. Because users can only configure basics settings, they are often cheaper than the fully managed breed. Some basic functions often found on a smart switch are turning some particular port range on or off, link speed and duplex settings and priority settings for ports

This is a guest post written by Daniel Parker. Daniel Parker is an IT Manager and is working in a well reputed IT Support company specializing in Network Support and Network Installation for last 10 years. There are so many steps with which you can improve your signal strength and can make your wireless network faster.

Tracking technologies are the malicious programs that come in one of the two forms; spyware and cookies.

1. Spyware: As the name indicates a spyware is a type of malware that is made with the intention to spy on you. These programs spy on your browsing habits and provide the data to some third party that uses it to send you emails and ads in the form of pop-ups – the specific term being Adware causing annoyance and putting you on risk as these may come with dangerous viruses as well instead of promotional programs from that third company. They also slow down the performance of your system. Some of the spyware even steal your financial information.

2. Cookies: Cookies are a necessary evil. They not only save the data of the most visited pages freeing you from the hassle of entering the log in information all the time you visit that page but also enable you to open certain pages that won’t open otherwise. However, there are some cookies that are stored in your system through the sites you visit and track and record the data, your browsing habits and use it for other purposes as advertisement or to infect your system.

There are many types of cables out there that can be used with Network Installation and telecommunications related devices. The most important cables used by Computer Support and Network Support providers are explained as follows:

Firewire cables are designed to connect firewire peripherals, external devices that are used to increase the potential of the communication system, to firewire enabled computers. When the connection is made by the firewire, between the two mechanisms it makes it easier for information to be shared and enables the data to be accessed at a faster pace.

Serial cables are those that connect serial devices to serial communication ports. They are able to transmit data using actual serial communication. In most cases a serial line will use an RS-232 standard which is for serial binary data signals that are used when linking data circuit-terminating equipment and data terminal equipment.

Fiber optic cables are network lines that are made out of a bundle of thin strands of glass. This technology uses the glass fibers to transmit digital data. The messages and information that are transmitted merge into a carrier signal and are adjusted to light waves. The digital information that is carried through these lines is sent over long distances.

Network installation and support is a very sensitive area of your business, and a single mistake can cause huge failure. Keeping the availability of other resources steady, the experienced team of professionals is very much significant. The more professional team is the better installation and service will be. Being a small business owner, you must look for a skilled team of network installation and support.

Hiring a team of such a competency is always very costly and would certainly not be a practicable option for you, so outsourcing stands a valid and most useful option. Outsourced networking work will trim down your operational costs on one hand and will give you top quality services right as an in-house setup.

Companies dealing in network installation services provision have many cost effective options for you and have customized solutions that best suit small and large business networking solutions’ exact requirements. The most important aspect for you to think is the ROI, i.e. what you’re investing and what you’ll get out of it. In case of network setup and network support, it’s the cost security and durability which you’ll have not to worry about after outsourcing to a professional service provider. You’ll need to a hire a good company, however, that needs a careful search and proper decision making.

Big business have large amount of work and big issues but it doesn’t mean that the issues and problems of small businesses are small. They’re equally big in passion. One major concern is being efficient and profitable. Within a small business, the computer network and good IT network support is of enormous significance as entire productivity depends on it in modern times.

Network failure is something that’s unavoidable and out of your control. The only remedy left is constant monitoring of your network systems and so having efficient network support. Small businesses as they have many core issues to look after, particularly in terms of growing their business, and network failures not only waste their valued time, but also demoralize their employee’s spirit.

When you consider a professional network support services, you ensure the networks are regularly being monitored and kept up to date; this saves you from the worries of downtime and network crashing and enables you to concentrate on your business growth without wasting any time.

Experience and expertise is what required in all cases whenever you’re going to have any type of services. So, is the case with business IT support. When you are looking for IT support, experience is something that matters more than everything! Reason for such grand importance is nothing other than the sensitivity of your business. You can’t just afford to do experiments with you computer networks, as your data is very important.

Managing IT support issues is not a confident bet and you need professional help that looks after your Business IT support issues. You can ask for client testimonials and even speak to a few and judge how their support really works. Whenever selecting IT support services, you must make sure that they are actually experienced.

Experience and expertise may cost you well, but having a careful look at charges and packages you can elegantly deal with your budget too. Some IT support companies provide hourly rate support, and some charge you on monthly basis, per event or per accident, so have a careful research on rates along with experience, before signing up for a business IT support service.

Network installation and support are the matters of great concern, whether it’s a small business or a larger one. No doubt, an in-house department has no comparison, but it may have in terms of investment, operating costs and ROI. Large businesses will definitely have not big issue developing a full-fledged department, since they have access over more resources, but setting up an efficient network and its support is a big challenge for a small business.

Outsourcing hence stands as a smart way here. Many of the small business owners will find network installation and support outsourcing not only cost effective, but efficient in response as well. Although this is a smart choice, but it may not remain smart if the core issues of network installation outsourcing are ignored. These issues range from selection of right company to installation of perfect devices. Here’re few most important aspects to consider while planning and hiring a network installation services provider.

1-       Which geographical location will be best for business, i.e. neighboring, provincial or state-wide)?

2-      What demographics would suit your requirements, i.e. income specific, etc.?

3-      What should be the strength of the Networking solutions team?

A careful research will answer these basic questions of yours. In my opinion a best name across the state works much better. Secondly if income or budget is a bit tight, you can always set preferences and go with a smooth option.

Network installation and support is a very sensitive area of your business, and a single mistake can cause big loss. Keeping the availability of other resources constant, the experienced team of professionals is very much important. The more professional team is the better installation and service will be. Being a small business owner, you must look for a competent team of network installation and support.

Hiring a team of such a competency is always very expensive and would certainly not be a feasible option for you, so outsourcing stands a valid and most effective option. Outsourced networking work will trim down your operational costs on one hand and will give you top quality services right as an in-house setup.

Companies dealing in network installation services provision have many cost effective options for you and have customized solutions that best suit small and large business networking solutions’ exact requirements. The most important aspect for you to think is the ROI, i.e. what you’re investing and what you’ll get out of it. In case of network setup and support, it’s the cost security and durability which you’ll have not to worry about after outsourcing to a professional service provider. You’ll need to a hire a good company, however, that needs a careful search and proper decision making.

If you’ve decided to have a proper network installation for your business, or if you’re going for a network upgrade, you must be very careful as this is something you’re investing good money on, and little mistake can increase unnecessary expenses. First of all you need to clearly define your business requirements, i.e. how many people would use the network, how many would use it locally and how many might require remote access, required number of computers and other devices like servers, printers, scanners etc.

Other than the basic requirements outlining you must also consider the departmentalization, and potential growth of the company. Potential growth can be a big factor during computer network installation.

Carefully look at all the areas yourself, i.e. hardware, software, servers, switches, back-up devices, cables and network operating systems. Make sure you have the required licenses. And, above all, the whole network installation process needs a dedicated technical support staff, either within your own organization or outside consultants.

If you’ve in-house staff, delegate responsibility clearly for network management, and if it’s outsourced make sure that you hire a professional network installation services provider.

As technology evolves rapidly,  it is inevitable (and recommended) that you will want to bolster your company’s network infrastructure  with the newest and best stuff out there.   Getting the best possible network hardware and technology will mean a heartier infrastructure, better security, and speedier collaboration.   Although updating your network hardware and software is best practice, it is very important that the process is done right so that your expensive network doesn’t crash and burn when you need it most.

Although it is pretty much expected that you will have some network downtime during the lifetime of your setup (varying on how complex it is), there are several things that you can do to minimize this.   Especially today, when saving capital is of the utmost importance for business, preventing any network downtime will save your company a headache as well as loss of precious revenue.  The following is a list of steps you can rely on to minimize the chance being blindsided by a total network blackout:

1. Plan for compatibility: Just like you want to learn about a date’s likes and dislikes to see if there is potential for long term compatibility, you also need to carefully plan the integration of new and updated network hardware into your older structures.   This can be done simply by doing some research on the network hardware products with good ole’ Google search.
2. Testing is King : Create a near identical testing environment that mimics the network environment to give it a test run before going live.   It can be very dangerous to go live with new network hardware without ‘beta testing’ any potential problems and flaws.   Although it is very difficult to create a live testing environment without utilizing real-world stress, it is important to try to do this as diligently as possible.
3. Stagger Your Release: Like any control-variable experiment, it is important that each addition is installed and tested individually and sequentially.  If you add multiple variables at once, and something goes awry, it will be impossible to determine what caused the problem.  If each step is implemented and tested against a control, it can easily be determined at each interval what is working and what isn’t.
4. Be Ready for the Worst Case Scenario:  Expect that on the implementation of your new network hardware there will be some downtime.  Be prepared for this by creating a quick ‘reboot’ protocol, a blueprint that you can follow to get the network live as rapidly as possible.  Also schedule your implementations for off-hours when it won’t have a major impact on your business users.
5. Finish twice: When you think everything is up in order and working fine, go back to the drawing board and re-test everything.   Usually there are one or two components that you haven’t predicted and will cause a problem down the line.  Your due diligence during installation can prevent a hassle and loss of capital in the future.

Hope this helps.  As you can see the important part is preparation, and as in anything, the more the better.  Another important part of the equation for success is to to make sure your network hardware products are the best available on the market.  This is easier said than done, especially when small businesses are trying to save every penny available due to the economic downturn.   I recommend utilizing a reputable used network hardware reseller, where you can purchase equipment at a fraction of the cost.  Make sure they offer a good warranty and be sure to get their customer service on the line to answer any of your questions before going forward with a purchase.

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Somerset based computer consultancy CETSAT are based in both Somerset and London. We specialise in easing the total cost of ownership of IT systems and the availability of you valuable company data. We do this by consulting with you on your business needs an requirements and helping you to design a computer network that is reliable and cheap to support. Whether it is a single Microsoft Windows Small Business Server, or a multi server environment, we have expertise and experience in supporting them all.

Please read the information below and contact us on 01935 826886 to see how we can improve how your IT systems work with you not against you. www.cetsat.com

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Business continuity planning (BCP) is the creation and validation of a practiced logistical plan for how an organization will recover and restore partially or completely interrupted critical (urgent) functions within a predetermined time after a disaster or extended disruption. The logistical plan is called a business continuity plan.

In plain language, BCP is working out how to stay in business in the event of disaster. Incidents include local incidents like building fires, regional incidents like earthquakes, or national incidents like pandemic illnesses.

BCP may be a part of an organizational learning effort that helps reduce operational risk associated with lax information management controls. This process may be integrated with improving information security and corporate reputation risk management practices.

In December 2006, the British Standards Institution (BSI) released a new independent standard for BCP — BS 25999-1. Prior to the introduction of BS 25999, BCP professionals relied on BSI information security standard BS 7799, which only peripherally addressed BCP to improve an organization’s information security compliance. BS 25999’s applicability extends to organizations of all types, sizes, and missions whether governmental or private, profit or non-profit, large or small, or industry sector.

In 2007, the BSI published the second part, BS 25999-2 “Specification for Business Continuity Management”, that specifies requirements for implementing, operating and improving a documented Business Continuity Management System (BCMS).

In 2004, the United Kingdom enacted the Civil Contingencies Act 2004, a statute that instructs all emergency services and local authorities to actively prepare and plan for emergencies. Local authorities also have the legal obligation under this act to actively lead promotion of business continuity practices amongst its geographical area.

completed BCP cycle results in a formal printed manual available for reference before, during, and after disruptions have occurred. Its purpose is to reduce adverse stakeholder impacts determined by both the disruption’s scope (who and what it affects) and duration (how bad, implications last for hours, months etc). Measureable business impact analysis (BIA) “zones” (areas in which hazards and threats reside)include civil, economic, natural, technical, secondary and subsequent.For the purposes of this article, the term disaster will be used to represent natural disaster, human-made disaster, and disruptions.
Before January 1, 2000, governments anticipated computer failures, called the Y2k problem, in important public utility infrastructures like banking, power, telecommunication, health and financial industries. Since 1983, regulatory agencies like the American Bankers Association and Banking Administration Institute (BAI) required their supporting members to exercise operational continuity practices (later supported by more formal BCP manuals) that protect the public interest. Newer regulations were often based on formalized standards defined under ISO/IEC 17799 or BS 7799.

Both regulatory and global business focus on BCP arguably waned after the problem-free Y2K rollover. Some believe this lax attitude ended September 11th 2001, when simultaneous terrorist attacks devastated downtown New York City and changed the ‘worst case scenario’ paradigm for business continuity planning. [1]

BCP methodology is scalable for an organization of any size and complexity. Even though the methodology has roots in regulated industries, any type of organization may create a BCP manual, and arguably every organization should have one in order to ensure the organization’s longevity. Evidence that firms do not invest enough time and resources into BCP preparations are evident in disaster survival statistics. Fires permanently close 44% of the business affected.[2] In the 1993 World Trade Center bombing, 150 businesses out of 350 affected failed to survive the event. Conversely, the firms affected by the Sept. 11 attacks with well-developed and tested BCP manuals were back in business within days. [3]

A BCP manual for a small organization may be simply a printed manual stored safely away from the primary work location, containing the names, addresses, and phone numbers for crisis management staff, general staff members, clients, and vendors along with the location of the offsite data backup storage media, copies of insurance contracts, and other critical materials necessary for organizational survival. At its most complex, a BCP manual may outline a secondary work site, technical requirements and readiness, regulatory reporting requirements, work recovery measures, the means to reestablish physical records, the means to establish a new supply chain, or the means to establish new production centers. Firms should ensure that their BCP manual is realistic and easy to use during a crisis. As such, BCP sits alongside crisis management and disaster recovery planning and is a part of an organization’s overall risk management.

The development of a BCP manual can have five main phases:

1. Analysis
2. Solution design
3. Implementation
4. Testing and organization acceptance
5. Maintenance.

The above list is not exhaustive. There are a number of other considerations that could be included in your own plan / manual: – Risk Identification Matrix – Roles and Responsibilities (ensuring names are left out but titles are included, e.g. HR Manager) – Identification of top risks and mitigating strategies. – Considerations for resource reallocation e.g. skills matrix for larger organizations.

Much of the BCP material on the internet is sponsored by consultancies who offer fee-based services for BCP solution development, however basic tutorials are freely available on the internet for properly motivated organizations. [4]
[edit] Analysis

The analysis phase in the development of a BCP manual consists of an impact analysis, threat analysis, and impact scenarios with the resulting BCP plan requirement documentation.
[edit] Impact analysis (Business Impact Analysis, BIA)

An impact analysis results in the differentiation between critical (urgent) and non-critical (non-urgent) organization functions/ activities. A function may be considered critical if the implications for stakeholders of damage to the organization resulting are regarded as unacceptable. Perceptions of the acceptability of disruption may be modified by the cost of establishing and maintaining appropriate business or technical recovery solutions. A function may also be considered critical if dictated by law. For each critical (in scope) function, two values are then assigned:

* Recovery Point Objective (RPO)- the acceptable latency of data that will be recovered
* Recovery Time Objective (RTO) – the acceptable amount of time to restore the function

The Recovery Point Objective must ensure that the Maximum Tolerable Data Loss for each activity is not exceeded. The Recovery Time Objective must ensure that the Maximum Tolerable Period of Disruption (MTPD) for each activity is not exceeded.

Next, the impact analysis results in the recovery requirements for each critical function. Recovery requirements consist of the following information:

* The business requirements for recovery of the critical function, and/or
* The technical requirements for recovery of the critical function

omponents of an IT business continuity plan

You will use information on threats to your business to start your business continuity plan. See the page in this guide on risk assessments for business continuity planning.

The plan should aim to reduce the risks posed by disruption to your business processes. Measures that may be needed include:

*
A back-up and data recovery strategy, including off-site storage.
*
The development of a resilient IT infrastructure with redundancies in case of failure. For example mirrored central server computers sited in different locations, each containing the same information, so that if one goes down, the other one is available to ensure continuity of service and alternative storage facilities.
*
The elimination of single points of failure, such as a single power supply.
*
The introduction of an uninterruptible power supply for your IT systems. This is a battery-powered device that allows your systems to keep running, giving you time to save any data that you may be working on.

Even if such measures are adopted, things can still go wrong. Therefore, the business continuity plan should specify the actions to be taken in order to recover from any unexpected disruptive event, covering:

*
people and accommodation
*
IT systems and networks
*
services such as power and telecommunications
*
critical business processes

Methods of recovery might include:

*
carrying out activities manually until IT services are resumed
*
moving staff at an affected building to another location
*
agreeing with another business to use each other’s premises in the event of a disaster
*
arranging to use IT services and accommodation provided by a specialist third-party standby site

Keep the business continuity plan short and readable. It should not duplicate other sources of information, and any other relevant documents should be referred to. Encourage staff to review the plan before it is formally issued.
What is business continuity planning?

Business continuity planning is the process of planning for the unexpected. An effective plan will provide you with procedures to minimise the effects of unexpected disruptive events. The plan should enable your business to recover quickly and efficiently, with the minimum of impact to your day-to-day activities.
The importance of business continuity planning for IT

Business continuity is a process developed to counteract systems failure. It is a management issue, not something that should just be considered by the IT department. If your IT systems fail or are unavailable, it is likely to have a significant impact on your whole business. Therefore you should take an active interest in establishing business continuity plans for your IT systems.

A business continuity plan for your IT systems should include arrangements for providing:

*
facilities and services to enable the business to continue to function
*
the critical IT applications and infrastructure necessary to support the recovery of business processes

Format and distribution of your business continuity plan

It is important that your plan is:

* clear and concise, to ensure that people will read it
* made available to all staff members responsible for any part of it

You could also summarise the plan for the rest of your staff so that they will know what to expect.
Updating your business continuity plan

Once a business continuity plan has been agreed, it is the start of an ongoing commitment. Businesses constantly evolve, and recovery strategies must evolve with them.

For example, you will need to update your plan:

* as people join, transfer and leave the business
* if you introduce new business-critical IT infrastructure

Testing your IT business continuity plan

Testing a business continuity plan can be difficult. Simulating potential threats to your business can be time consuming and expensive.

However, testing your business continuity plans will help show whether you’ve covered all angles, and whether your plan is achievable. In addition, it can increase your business and trading partners’ confidence in your business’ ability to recover from disruption. Tests are also useful to raise staff awareness of the plans.
Setting test objectives

You should ensure that any test you undertake, whether technical – relating to the operation of the IT systems – or non-technical – relating to all associated activities – has clear objectives.

For example, the aim of the test could be to:

* measure the time needed to get your main IT system back up and running following a disruption
* find out how long it takes to contact all key personnel

This will enable you to measure the success, or otherwise, of each exercise, and highlight areas in need of further attention.
Data-loss and back-up tests

The main tests you should carry out should aim to check:

* the extent to which staff can function without access to data
* the restoration of data from back-up sources, particularly if the data is held off site

These will help to establish:

* whether or not back-up data is up to date
* whether any third parties or service providers who are integral to the plan are ready to respond
* whether or not your expected timescales for recovering key business applications are realistic
* how prepared staff are for putting the plan into action

Periodic re-testing

Any initial testing should be followed by further tests on a regular basis, eg every 12 months. In particular, details of any changes to IT systems should be included in the plan and tests should be undertaken on the new systems.
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Serviciile firmei de reparatii si instalatii calculatoaresi retele ITBase din Oradea Romania va asigura o gama larga solutii:
Securitatea calculatorului si a retelei (firewall, antivirus)
1. Verificam si devirusam calculatorul daca este necesar
2. Va propunem si va instalam solutii de preventie a virusilor si de a intruderii neautorizate
Instalare si configurare software incluzind posta electronica (e-mail)
1. Instalam si configuram programle dorite
2. Va configuram outlook, outlook express, mozila thunderbird, etc
Pentru toata gama de servicii vizitati pagina noastra la ITBase

contact – Dennis Litjens

telephone – 0845 003 8850 or 07736 072 544

e-mail – dennis.litjens@networkdeployments.com

website – www.networkdeployments.com

industry – Computer Support

Company Description - Network Deployments provide contract or ad-hoc support to those that absolutely rely on their computers.  Working closely with our clients, we act as their trusted advisor on all things technical, gaining an understanding of their business and how technology can help them achieve their goals.  As our clients often have better things to do, we liaise with their third-party providers, such as telephony and internet services, on their behalf.  Delegating these time-intensive and technical duties frees our clients to deliver their superlative products, while being confident that the ever-changing field of technology is being monitored on their behalf.

A common question presents itself when getting a new computer. How do I move ProCare from my old computer to my new one? If you have a single desktop or laptop computer it’s easy to do. If your computer is part of a network there are a few additional considerations. It’s not rocket science, but depending on the complexity of your network you may need the help of a local computer technician.

The 4 Steps

There are four basic steps. Then we’ll get into more detail.

1. Backup your Data (old computer)
2. Install ProCare (new computer)
3. Restore your Data (new computer)
4. Register your Software (new computer)

1. Make a Backup

The most important thing is to Make a Backup of your data from the old computer. If the old computer crashed you could use your most recent backup from prior to the crash. If necessary your local technician may be able to salvage the procare.win folder from the old hard drive.

2. CD Install and Online Updates

Install ProCare from CD on the new computer (additional network instructions below). You will also need to install an Online Update if the CD you used is older than the Version of ProCare on your old computer. For example, you may have previously installed on Online Update on the old computer.

3. Restore your Data

If you’re replacing a single computer (that is not part of a network) then Sign In with the default initials and password of NEW and NEW. Once you Restore your Backup you’ll be able to sign in with your normal initials and password.

4. Register your Software

You may be prompted to Register your Software. If you’ve previously registered another computer you’ll need to Register by Phone. Just leave a message (M-F from 8:00 to 4:30 Pacific Time) and someone will return your call as soon as possible. Outside these hours choose Register Later to continue using the software.

- Additional instructions for your network technician -

Network: Secondary or Check-In Computer (Workstation)

When adding a new workstation confirm all network connections are working. Give the user on the new machine full permissions to the procare.win directory (and all subdirectories) on the main computer that hosts your ProCare data. During installation the new computer must be able to connect to the data folder as a UNC path (\\main_computer\procare.win) or mapped drive (p:\procare.win). If the main computer runs Vista the data is often located in the Public folder (\\main_computer\users\public\procare.win).

Note 1: You should be able to sign in using your normal initials and password right away. There is no need to restore a backup because the data still resides on your main computer.

Note 2: If you’re having trouble connecting to the main computer select drive C for the data (c:\procare.win) during installation. This will create a blank set of data with NEW and NEW as the initials and password. When your technician has resolved the connection issue you can Change the Data Folder so it points to your main computer.

Network: Main Computer (Peer Server or Dedicated Server)

When replacing the main computer, the one that hosts your ProCare data, your local computer technician should confirm all network connections are working.

If you’ll be using ProCare on the main computer then install ProCare there choosing a location for the Data Folder that will be shared. Then share the procare.win folder (or the Public folder on Vista) and make sure all users on other computers have full permissions to access the procare.win directory and all subdirectories. The other computers must be able to connect to the data folder as a UNC path or a mapped drive (examples above). Once you Restore your Backup you’ll be able to sign in with your normal initials and password. Finally, go to each of the secondary ProCare computers (where ProCare was previously installed) and Change the Data Folder location (if needed) so it points to your new main computer.

If you will NOT be using ProCare on the main computer it’s not necessary to install it there. Just share a location where the ProCare Data Folder will reside. Then reinstall ProCare on one of the workstations choosing the appropriate Data Folder. Sign In with the default initials and password of NEW and NEW. Once you Restore your Backup you’ll be able to sign in with your normal initials and password.

Note: Special instructions are available for Terminal Services / Citrix on our Download Instructions page.

Good luck with your new computer and until next time, cheers!

-Phil

If you have questions or comments about this article (or suggestions for another article) I’d be pleased to hear from you. Drop me at note at phil@procaresoftware.com.