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Blogs about: Nsd Process

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CEO as chief storyteller

gschirr wrote 5 months ago: More on the importance of storytelling for innovation: RT: @GuyKawasaki Chief Storytelling Officer: … more →

Tags: Communication

Weird Al Update

gschirr wrote 1 year ago: The Internet Changes Everything The internet changes the song parody business. Through digital relea … more →

Tags: Customer Research Methods, al yankovic, Internet delivery, Process is the service, real-time parody, Weird Al

Why do users collaborate??

gschirr wrote 1 year ago: Every firm has an IP unit that is looking to protect and harvest the ideas generated within the orga … more →

Tags: Co-creation or User collaboration, Customer Research Methods, Von Hippel, Eric Von Hippel, lead user, User Collaboration, F/OSS, Free and Open Software, crowdsourcing

All NPD is Service Innovation

gschirr wrote 1 year ago: I have thought since I first read the Vargo and Lusch argument for a “new dominant logic of ma … more →

Tags: Business Week, Lusch, new dominant logic, service-dominant logic, vargo

PDMA thoughts: Service and Innovation

gschirr wrote 1 year ago: I have delayed my summary of the PDMA Research Conference, but hopefully the delay helps with perspe … more →

Tags: Co-creation or User collaboration, Customer Research Methods, Service Innovation, Innovation, PDMA, lead user, Abbie Griffin, fuzzy front end, Fuzzy Rear End

"Fuzzy Rear-End of Service Development"

gschirr wrote 1 year ago: In today’s post I review some thoughts from the service innovation section of the PDMA Annual … more →

Tags: Albert L. Page, Ana I. Rodrigues-Excudero (U. Valladolid) and Devashish, Gary R. Schirr, McMaster U., Pilar Carbonell, Radford, Stephen Tagg, Strathclyde, Susan Hart

Fuzzy Front End

gschirr wrote 1 year ago: Note: a quick overview of the fuzzy front end in new product development, authored by Peter Koen and … more →

Tags: Ideation, fuzzy front end, Koen, Stevens

A full section on Service Innovation at the PDMA Research Conference

gschirr wrote 1 year ago:   Students of new product development are aware of the term the “Fuzzy Front-End of NPD” … more →

Tags: Ideation, Stage-Gate®, Albert L. Page, fuzzy front end, Fuzzy Rear End, JPIM, PDMA, Strathclyde, Susan Hart

Engage AND Enthrall

gschirr wrote 1 year ago: Improving the relationship by collaborating This blog posting is interesting. Not only does user/cus … more →

Tags: Co-creation or User collaboration, Customer Research Methods, experiential innovation, Co-creation, customer, engagement, enthrall, metacool

Co-creation changes the organization as well as the service

gschirr wrote 1 year ago: Deceptively simple If your customers help create new services: the results should better fit custome … more →

Tags: Co-creation or User collaboration, Ideation, Co-creation, Marketing, user innovation, Ramaswamy

Test first, then Design

gschirr wrote 1 year ago: “Lean” or “Knowledge-based” Product Development I have a link to a fascinati … more →

Tags: Communication, Customer Research Methods, act then analyze, BJ Fogg, Clay Shirky, experiential development, Lean Design, Lean Development, Lean Production

Do you need a "conductor" for service innovation?

gschirr wrote 1 year ago: A new leadership metaphor for co-creation ensembles The ASU online magazine has an interesting artic … more →

Tags: Co-creation or User collaboration, Communication, Customer Research Methods, ASU, Co-creation, Conductor, coordinating innovation, Service Innovation, user innovation

Co-creation at Nokia

gschirr wrote 1 year ago: from “mass” communication to one-to-one understanding We have had several postings about … more →

Tags: Co-creation or User collaboration, Communication, Customer Research Methods, experiential innovation, Ideation, 1:1 market research, Beta Lab, Beta culture, Co-creation

Marketing 2.0

gschirr wrote 1 year ago: A couple weeks ago the blog Marketing 2.0 offerred “15 suggestions that take advantage of the … more →

Tags: Co-creation or User collaboration, experiment, Ideation, Customer Research Methods, experiential innovation, user innovation, new service creation, listen to customers

"The customer is the company"

gschirr wrote 1 year ago:  Hi-tech t-shirts There is a fascinating article in the June issue of Inc. magazine about Threadless … more →

Tags: Co-creation or User collaboration, Ideation, Customer Research Methods, Von Hippel, lead user, user innovation, threadless, Customer IS King!!!, Temple University

Focus Groups, Brainstorming, and Freddy

gschirr wrote 1 year ago: Why won’t they die? A reader made this comment on an earlier post about group-think efforts: A … more →

Tags: Ideation, Customer Research Methods, VOC, Voice of the customer, focus groups, Abbie Griffin, Brainstorming, group-think research, Häuser

What is the degree of Service-ness?? Part I

gschirr wrote 1 year ago: How should a goods/service continuum be defined? In my dissertation ( Schirr 2008 ) I had in-depth d … more →

Tags: Service Innovation, goods-service continuum, service dimensions, service innovation is different, service-goods continuum, service-dominant logic of marketing, differences between goods and services, Vargo and Lusch, Zeithaml

Many Crummy Trials BEAT Deep Thinking: Discussion

gschirr wrote 1 year ago:  Two related posts in the last month have generated a fair amount of interest: “Many Crummy Tr … more →

Tags: Co-creation or User collaboration, experiment, Customer Research Methods, financial services, experiential innovation, Beta culture, Service Innovation, probe and learn, financial service

Beta Culture at Nokia -- now in BusinessWeek

gschirr wrote 1 year ago: Two weeks after this blog ran a piece (see April 17 below) on the Beta Culture at Nokia, BusinessWee … more →

Tags: Co-creation or User collaboration, experiment, Ideation, Customer Research Methods, experiential innovation, Beta culture, Nokia, nokia labs, Beta Testing


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