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Blogs about: Onprocess

OnProcess donating Thanksgiving dinners to Fall River families - Fall River, MA - The Herald News

onprocess wrote 6 days ago: OnProcess donating Thanksgiving dinners to Fall River families – Fall River, MA – The He … more →

Tags: Core Values, Corporate Citizenship, donation, OnProcess Technology

Creative Thinking and Business Practices: No Place for Complacency 1 comment

onprocess wrote 1 month ago: Really clever product placement, captured by Drew McLellan’s blog: Sometimes you don’t h … more →

Tags: Asset Retrieval, customer care, customer experience management, Customer Understanding Research, Complacency, Informed Decision Making, transforming business practices

Article: Cable Improved J.D. Power TV Scores -- But the Competition Did, Too

onprocess wrote 1 month ago: http://www.multichannel.com/blog/BIT_RATE/23687-Cable_Improved_J_D_Power_TV_Scores_But_the_Competiti … more →

Tags: customer care, customer experience management, Customer Understanding Research, Cable, Customer Satisfaction, J. D. Power, measuring satisfaction

Article: Best Buy Carrying Motorola DOCSIS 3.0 Modems

onprocess wrote 1 month ago: Article By Todd Spangler — Multichannel News, October 6, 2009 http://www.multichannel.com/arti … more →

Tags: customer experience management, Customer Understanding Research, Warranty Management, customer care, remorse returns, DOCSIS 3.0, msos, Cable, Best Buy

Job: Software Engineer

onprocess wrote 3 months ago: The Software Engineer impacts the design and development of the company’s core products, including e … more →

Tags: Jobs, Jobs, OnProcess Technology, Software Engineer

Job: Japanese or Korean Speaking Customer Representatives for On Process1 comment

onprocess wrote 3 months ago: UPDATE: Also have an opening for Korean Speaking Customer Service Representative Japanese Speaking C … more →

Tags: Jobs, Japanese Speaking, Jobs, Korean speaking, OnProcess Technology

PM360™ Post-Discharge Patient Management Services

onprocess wrote 3 months ago: We’re looking at a new way to apply our corporate strengths to solve client and customer problems. I … more →

Tags: Post-Discharge Management, costs related to healthcare, OnProcess PM360™, post-discharge patient management

Know What Happens When You Don't Advertise? Google Knows. : MarketingProfs

onprocess wrote 3 months ago: And you thought we were kidding when we wrote, “Take Half of Your Ad Budget and Put it Toward … more →

Tags: advertising, Branding, MarketingProfs

OnProcess hiring in tough climate - Fall River, MA - The Herald News1 comment

onprocess wrote 4 months ago: A nice article on OnProcess. OnProcess hiring in tough climate – Fall River, MA – The He … more →

Tags: Fall River, hiring in tough climate, OnProcess Technology

Adding Value Beyond Expectation

onprocess wrote 4 months ago: A small example, but one that is illustrative of how we approach our client relationships. [If you'd … more →

Tags: Added Value, client relationships

Take Half of Your Ad Budget and Put it Toward Improving Your Product/Service1 comment

onprocess wrote 4 months ago: Sound crazy? Not if you read this article, citing recent research by Nielsen. It gives significant c … more →

Tags: customer experience management, Customer Understanding Research, customer care, User reviews, importance of good customer service, cut your ad budget, cut half your ad budget

Article: Completely Satisfied

onprocess wrote 5 months ago: This article describes the beneficial effects of having a continuous, measureable, proactive outreac … more →

Tags: customer experience management, Customer Understanding Research, customer care, Customer Satisfaction, CE360, measuring satisfaction, proactive approach to customer care

When 1% Means Millions

onprocess wrote 5 months ago: We’ve all been reading and thinking about how businesses react when the economy retracts as it … more →

Tags: Asset recovery, Asset Retrieval, Warranty Management, Business & Operations, cutbacks, financing alternatives, Outsourcing, when 1% means millions, Business Process Improvement

Asset Retrieval Benchmark Study & Best Practices Guide

onprocess wrote 5 months ago: We are about to publish an Asset Retrieval Benchmark Study with suggested Best Practices. It will co … more →

Tags: Asset recovery, Asset Retrieval, advanced exchange, RMA management, asset retrieval, Benchmarking Study, Best Practices in Asset Retrieval

Five Key Components of a Successful Asset Retrieval Program

onprocess wrote 6 months ago: Actually, there are more than five, but we figure we don’t want to overwhelm you. We know.  Ev … more →

Tags: Asset recovery, Asset Retrieval, OnProcess Technology, Asset Retrieval Success, Benchmarking Study, Five Key Components of a successful Asset Retrieval Pro, Best Practices in Asset Retrieval

OnProcess Teams with Marathon Runner, Emma's Hope for a Cure to Fight FSGS

onprocess wrote 6 months ago: OnProcess Technology recently completed its 2nd annual fundraising effort, on the occasion of Boston … more →

Tags: OnProcess Technology, fsgs, Fund Raising, Corporate Contribution, Corporate Responsibility, Making a difference, Core Values, focal segmental glomerulosclerosis, Trooper Bill Serpa

Proactive Customer Education: Positive Impact on Recommender Ratings

onprocess wrote 6 months ago: How do you increase the likelihood of your customers recommending your company’s products or service … more →

Tags: customer experience management, Customer Understanding Research, customer care, Customer Satisfaction, recommender scores, net recommender, proactive customer education, post-service management, improve customer satisfaction

Remorse Returns - Discuss

onprocess wrote 6 months ago: No, we’re not channeling Linda Richman, we’ve started a discussion group on LinkedIn. Re … more →

Tags: customer experience management, customer care, remorse returns, LinkedIn, Discussion Group, Retail Operations

Poll: Events & Trade Shows

onprocess wrote 7 months ago: We’d be interested to know if your Event and Trade Show participation has changed and to what … more →

Tags: Poll, Trade Shows, Events, marketing participation


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