Tags » Operational Performance

Understand and Promoting Operational Efficiency KPIs & KQIs

Ask any service provider if they think operations could and should be doing a better job, nobody knows for sure, that’s the challenge. Disparate and legacy service assurance muddy the water to the point that nothing can be proved and confusion is the result. 932 more words

Best Practices

NICE Systems and Customer Engagement Analytics

I recently wrote about NICE Systems’ acquisition of Causata to enhance its analytics capabilities and expand from workforce optimization into customer experience management. NICE recently released  732 more words

Operational Performance

A Conversation with David Robinson

What are the strategic priorities of FEMA’s Mission Support Bureau? How is FEMA’s Mission Support Bureau providing the support, tools, and resources that ensure FEMA meets its mission? 76 more words


Workday Bolsters Human Capital Management

In the past year Workday has been making efforts to improve its human capital management (HCM) suite focused directly on the core human resources management systems and talent management software. 1,222 more words

Operational Performance

The Future of Integrating ERP and Applications in the Cloud

In recent years line-of-business applications including accounting, human resources, manufacturing, sales and customer service have appeared in the cloud. Cloud -based software as a service (SaaS) has replaced on-premises applications that were previously part of ERP and CRM environments. 1,306 more words

Operational Performance