Tags » Operational Performance

Recording Personal Hygiene Behaviour among Military Personnel

Research Paper Title

Personal Hygiene among Military Personnel: Developing and Testing a Self-administered Scale.


Good personal hygiene (PH) behaviour is recommended to prevent contagious diseases, and members of military forces may be at high risk for contracting contagious diseases. 263 more words

Health & Medical

Understand and Promoting Operational Efficiency KPIs & KQIs

Ask any service provider if they think operations could and should be doing a better job, nobody knows for sure, that’s the challenge. Disparate and legacy service assurance muddy the water to the point that nothing can be proved and confusion is the result. 932 more words

Best Practices

NICE Systems and Customer Engagement Analytics

I recently wrote about NICE Systems’ acquisition of Causata to enhance its analytics capabilities and expand from workforce optimization into customer experience management. NICE recently released  732 more words

Operational Performance

A Conversation with David Robinson

What are the strategic priorities of FEMA’s Mission Support Bureau? How is FEMA’s Mission Support Bureau providing the support, tools, and resources that ensure FEMA meets its mission? 76 more words