Written by Dr John Viljoen, Associate Consultant In our last post, we discussed the challenges of implementing strategy in organisations and the problems that can occur in organisations when focus is … more →
Indra Process and Performance Consultingdougleather wrote 4 months ago: If you google Customer Experience you have the option of reviewing 158M results. Scary isn’t it? It’ … more →
dougleather wrote 6 months ago: The return on investment from customer management can make or break a business. DOUG LEATHER, CEO of … more →
Ganga Jennifer Harvey wrote 6 months ago: Written by Dr John Viljoen, Associate Consultant In our last post, we discussed the challenges of im … more →
Ganga Jennifer Harvey wrote 7 months ago: Written by Dr John Viljoen, Associate Consultant As a Performance-based consulting business we under … more →
dougleather wrote 7 months ago: Doesn’t it annoy you when service organisations (banks, utilities, public services) remain inc … more →
Ganga Jennifer Harvey wrote 1 year ago: Strategic Skills for Managers Managers are often told to see the big picture; maintain a big picture … more →
Ganga Jennifer Harvey wrote 1 year ago: It is so unfortunate that in many organisations, or in organisational units, the term Performance Ma … more →