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Blogs about: Organisational Alignment

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Customer Experience - still an empty promise!

dougleather wrote 4 months ago: If you google Customer Experience you have the option of reviewing 158M results. Scary isn’t it? It’ … more →

Tags: 21st century organisations, business performance, Business Strategy, company strategy, Complaints, CRM, Customer experience, customer information management, customer management

Making Customer Management (CM) work: some lessons from the past4 comments

dougleather wrote 6 months ago: The return on investment from customer management can make or break a business. DOUG LEATHER, CEO of … more →

Tags: Complaints, Customer experience, customer information management, customer management, customer opertionalisation, Customer Service, Customer Strategy, Data integrity, efficiencies

Bringing Business Strategy to Life through People - Part II

Ganga Jennifer Harvey wrote 6 months ago: Written by Dr John Viljoen, Associate Consultant In our last post, we discussed the challenges of im … more →

Tags: Leadership Skills, Organisational Values, Performance Focused Organisations, Performance-Management, Strategic Processes, Strategy, behaviours, leadership, strategic performance

Bringing Business Strategy to Life through People - Part I

Ganga Jennifer Harvey wrote 7 months ago: Written by Dr John Viljoen, Associate Consultant As a Performance-based consulting business we under … more →

Tags: Leadership Skills, Organisational Values, Performance Focused Organisations, Performance-Management, Strategic Processes, Strategic Thinking, Strategy, leadership, Priorities

Annoying! inability to implement data integrity and technology platform.

dougleather wrote 7 months ago: Doesn’t it annoy you when service organisations (banks, utilities, public services) remain inc … more →

Tags: Complaints, Customer experience, customer information management, customer management, Customer Service, Data integrity, efficiencies, Marketing, sms marketing

Management Skills for Performance: The Big Picture

Ganga Jennifer Harvey wrote 1 year ago: Strategic Skills for Managers Managers are often told to see the big picture; maintain a big picture … more →

Tags: Performance-Management, Processes and Systems, Strategic Processes, Business, organisational awareness, Strategy, Performance Focused Organisations, Organisational culture, Management Skills

Performance Focused Organisations: Aspects of Performance

Ganga Jennifer Harvey wrote 1 year ago: It is so unfortunate that in many organisations, or in organisational units, the term Performance Ma … more →

Tags: Business, organisational awareness, Organisational culture, Performance Focused Organisations, Performance-Management, Processes and Systems, Strategic Processes, Strategy


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