General repeated paper jam problems.

Solution 
1. Check to see that media is correctly loaded in trays
2. Previously printed paper or torn, worn, or irregular paper should not be used.
3. Certain media jams, other media does not. For the recommended paper and other media for your printer, see Appendix C, “Media Specifications.” Try turning over the stack of paper in the tray.
4. Parts may be worn. See ” User-Replaceable Parts ” .
5. If jams continue, contact your service provider.

Situation
Multipurpose (MP) Tray repeated jams.

Solution 
If jams persist after you have cleaned the printer, check the media specifications and verify that you are loading the Multipurpose (MP) tray correctly.

Situation
Paper Cassette repeated jams.

Solution 
If jams persist after you have cleaned the printer, check the media specifications and verify that you are loading the Multipurpose (MP) tray correctly. You may need to replace the Multipurpose (MP) Tray Pickup Roller. If using the universal (adjustable) Paper Cassette, verify that the paper size knob and other adjustments are set correctly and that the tray is not overloaded.

Situation
Lower Cassette repeated jams (not applicable at ING).

Solution 
Adjust the Lower Cassette as described in “Printing from the Optional Lower Cassette “. Verify that the paper size, tension, and other adjustments are set correctly and that the tray is not overloaded. If two or more pieces of media are being selected at once, it may help to decrease the tension (turn the adjustment clockwise). If the media is not being picked up from the tray, increase the tension (turn the adjustment counterclockwise).