Tags » Patient-centered

Public Health in Action - Dr. Hester Empowers Her Patients

An Interview with A. Maria Hester, MD

Inventor/Entrepreneur of PatientWhiz and Savvier Health; Blogger/Editor focusing on empowering patients to make better informed decisions at… 597 more words

Cleveland Clinic Patient Experience Summit

I have been very busy with the end of school, taking care of my mom who had surgery, and signing up for my first college classes. 784 more words

Patient Centered

Understanding the Drivers of Our Healthcare Experience

In 2012, an industry survey asked top hospital leaders what was necessary to improve the patient experience.  What transpired was a list of recommendations that the hospital leaders thought were important to healthcare customers – new facilities, private rooms, food on demand, bedside-interactive computers, unrestricted visiting hours, and more quiet time so patients could actually rest.  154 more words

Customer Experience

Insomniacs and those with small children have likely stumbled across a Ron Popeil infomercial on late night television. Popeil, for those with reasonable sleep habits, is the master salesman of kitchen gadgets such as the Showtime rotisserie, the Ronco food dehydrator and the Ronco pasta maker. 1,048 more words

Disruption

Refilling Medication vs. Being Called Non-Compliant - Decisions, Decisions...

So, let me tell you about a fellow customer’s real experience that happened earlier today.  I will call the Customer “Susan”.  Now Susan is 59 years old.  307 more words

Customer Experience

The Warm Stethoscope - Take A Leap Forward

Over the last 12 years as a customer, provider, physician executive and a participant in obtaining an electronic health record for a large organization, I have noticed very limited if non-existence reaching out to our customers in regards to the provision of their healthcare. 288 more words

Customer Driven