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Blogs about: Patient Experience

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Seven Steps to Renovating the Waiting Room

jerryjoyner wrote 6 days ago: Healthcare delivery and human services change everyday. With the need for healthcare facilities to r … more →

Tags: evidence based design, healing environments, Healthcare, healthcare design, renovations, Dennis L. Kaiser, Medical Construction and Design, Perkins and Will

BMJ 2009 (Vol 339, No 7729)

tracyjulia wrote 3 weeks ago: BMJ 2009 (Vol 339, No 7729) content page Fade Fave: Most patients rely on their own experiences to c … more →

Tags: Athens Password, Current Awareness, e-journals, journals, hospitals, Patient choice

How to champion patient dignity

lucyjprice wrote 3 weeks ago: Source: Health Service Journal, 2009 Follow this link for news item Date of publication: October 200 … more →

Tags: News Story, Patient Satisfaction, Volume 1 Issue 8, Customer Satisfaction

Do associations between staff and inpatient feedback have the potential for improving patient experience? An analysis of surveys in NHS acute trusts in England

lucyjprice wrote 3 weeks ago: Source: Quality in Safety and Health Care, 2009, 18, p.347-354 Follow this link for abstract Date of … more →

Tags: Journal Article, Volume 1 Issue 8, Feedback, Patient Satisfaction

What do patients want most from sexual health services?

lucyjprice wrote 3 weeks ago: Source: International Journal of STD and AIDs, 2009, 20, p.719-722 Follow this link for abstract Dat … more →

Tags: Comsumer satisfaction, Journal Article, Volume 1 Issue 8, Consumer Satisfaction, High Quality Care for All, Patient and public engagement, Rate and review

Patient Dissatisfaction With Acute Stroke Care

joannetaylor33 wrote 1 month ago: Source: Stroke 2009 Oct 22. [Epub ahead of print] Follow this link for abstract Date of publication: … more →

Tags: Journal Article, Stroke, stroke care, Volume 1 Issue 10, dissatisfaction, Satisfaction

On The Importance of Art in Hospitals

jerryjoyner wrote 1 month ago: I recently came across this article posted on the New London Hospital website and it brought tears t … more →

Tags: Healthcare Art, Cancer Journey

A rigged vote?

Witch Doctor wrote 1 month ago: So, 2005 was the year that it has been said there was some kind of rigging of a vote at the annual m … more →

Tags: -The right to live: The right to die, Creep, death, euthanasia, Freedom, Health Policies, Medicine, NHS, Patient choice

Healthcare Marketing: Testimonial Ads Under Scrutiny by FTC

Jimmy Warren wrote 1 month ago: Many hospitals use testimonial advertising, and rightfully so.  They can be very compelling and very … more →

Tags: Hospital Advertising, hospital marketing, Internet, endorsement advertising, endorsement advertising rules, Federal Trade Commission, FTC, Jimmy Warren, patient testimonials

Marketing Your Hospital: Posting Prices and Quality Data on Your Website

Jimmy Warren wrote 2 months ago: Posting prices and outcomes on hospital website is a gutsy move yet one that has been beneficial for … more →

Tags: hospital marketing, Internet, Marketing ideas, Geisenger Healthcare System, Geisinger Hospital, hospital comparisons, hospital pricing, Jimmy Warren, Nancy Siniard

Positive association between staff satisfaction and patient experience

Emily Hopkins wrote 2 months ago: Source: Quality and Safety in Healthcare, 2009, 18(5), p.347-354 Follow this link for abstract and f … more →

Tags: Journal Article, Volume 1 Issue 7, Staff satisfaction, staff survey

Experiencing Payment By Results

markeaton wrote 2 months ago: With suggestions in the air that payments to healthcare organisations will become linked to patient … more →

Tags: Improvement, Innovation and Productivity, leadership, Lean, QIPP, Quality, Service improvement

Hospital Marketing: Healing is Both Science and Art

Jimmy Warren wrote 2 months ago: Art can speed a patient’s healing process     Hospitals spend millions on the latest technology to h … more →

Tags: Hospital Advertising, Marketing ideas, Art and healing, healthcare marketing, hospital art, hospital marketing, Nancy Siniard

Marketing Your Hospital: One Texas Hospital Holding the Line on Healthcare Costs

Jimmy Warren wrote 2 months ago:  Texas non-profit Scott & White Hospital is  a success story on changing the focus on  outcomes, … more →

Tags: Marketing ideas, hospital marketing, Jimmy Warren, hospital cost efficiency, Healthcare Costs, Scott and White Hospital, Temple TX

Healthcare Marketing: It's All About Trust

Jimmy Warren wrote 2 months ago: Marketing is about building relationships… not selling a product As marketers, we spend a trem … more →

Tags: Branding, Hospital Advertising, hospital marketing, authenticity, consistent, Jimmy Warren, relationship with patient, Relationships, sincere

The Point of Care

Emily Hopkins wrote 2 months ago: Source: The King’s Fund Follow this link for fulltext Date of publication: July 2009 Publicati … more →

Tags: Report, Volume 1 Issue 7, Feedback, Measures

Question Time

lucyanderson wrote 2 months ago: Source: Central Manchester University Hospitals NHS Foundation Trust For full text click here Date o … more →

Tags: Patient Engagement, Press Release, Volume 1 Issue 7, Consumer Satisfaction, patient-journey, Young People

The case for change: why England needs a new care and support system - engagement findings (2009)

bsnnbrou wrote 2 months ago: Title: The case for change: why England needs a new care and support system – engagement findi … more →

Tags: Supportive Care, Self Care, Integrated Care, disabilities, Carers, Adults, Social Care, Change Management, Service Provision

All About Expectations

John McKeever wrote 2 months ago: Health care is often compared to hospitality, so I paid particular attention to my recent hotel stay … more →

Tags: Academic Medical Center, experience?, experience management, Experience Mapping, gelb, gelb consulting, Guest Experience, Healthcare, healthcare marketing


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