Tags » Patient Satisfaction

Bold Hospital Planning on Operating Over Thanksgiving Weekend without Administrators

New Brunswick, NJ – Reutgers Medical Center announced Wednesday that it may operate this Thanksgiving weekend without any hospital administrators in-house. “We have been practicing trial runs by having an on-call administrator on Saturdays but taking Sundays completely off,” Janet Summers VP of n… … 14 more words

The real world dichotomies for improving the hospital experience

A large number of physicians and administrators involved in healthcare right now are working hard on improving the hospital experience and giving our patients a more pleasant time in hospital. 825 more words


At your service: Bringing hospitality to hospitals leads to happier patients

While you won’t get a mint on your pillow at your next hospital stay, you may notice a better overall experience. Hospitals are taking a cue from the hospitality industry to boost patient satisfaction with a newly created job: chief experience officer. 419 more words


Encouraging the ePatient revolution

I have written previously in the CMAJ that the medical community should be careful in using patient satisfaction scores as a metric to determine the quality of health care, as the most highly satisfied patients use the most resources and have the highest mortality. 528 more words

General Oncology

“What Marketing Can Do For Hospitals”

Healthcare is now shifting from provider power to consumer power.  In the past, providers had all the information and patients had little idea on statistics of said provider or reviews of their services. 158 more words