Tags » Patient Satisfaction

In-Office Dental Restorations: Benefits to Patients (Chart)

Delivering a superior patient experience is important to every dental practice. Through offering personalized care that (a) solves a problem (b) quickly and without extra effort on behalf of the patient, practitioners can effectively meet their business goals, such as: 277 more words

CAD/CAM Restorations

Distinguishing Products from Solutions in Healthcare: Remembering the "Job to be Done"

I recently sat down with a surgeon colleague to lament what he described as a “surge” of new patients who had come to his practice with well-defined and specific demands for surgery. 512 more words

Never Satisfied

I love it when Karen Sibert, of A Penned Point, gets mad.  Her words are truth, and I don’t just say that because she’s an anesthesiologist/blogger like me.  716 more words


What Surprising Factor Drives Patient Satisfaction Scores?

Patient satisfaction scores RULE. Nurses are constantly being told to change aspects of their practice, in order to raise “those sacred scores.”

But what is the number one underlying factor influencing the scores that patients give? 457 more words

Choices In Nursing

To reduce length of stay, focus on patient experience

 “When you set out to design the optimal stay for patients with pneumonia or hip fracture, for example, you take out huge wait states that patients experience and you embed quality within the process.”

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The "Patient Engagement" Conundrum

One of the latest healthcare buzzwords is “Engagement,” as in “Patient Engagement.” Unlike patient satisfaction, clinical care, customer service, and other service-oriented terms, Patient Engagement is a little more nebulous to the average healthcare consumer. 498 more words

Business Advice

Ethical Dilemma

This week I had a patient in my office to follow up on her diabetes and high cholesterol.

She had spent almost five years without insurance and in May finally qualified for Medicare. 719 more words