Tags » Patient Satisfaction

At your service: Bringing hospitality to hospitals leads to happier patients

While you won’t get a mint on your pillow at your next hospital stay, you may notice a better overall experience. Hospitals are taking a cue from the hospitality industry to boost patient satisfaction with a newly created job: chief experience officer. 419 more words


Encouraging the ePatient revolution

I have written previously in the CMAJ that the medical community should be careful in using patient satisfaction scores as a metric to determine the quality of health care, as the most highly satisfied patients use the most resources and have the highest mortality. 528 more words

General Oncology

“What Marketing Can Do For Hospitals”

Healthcare is now shifting from provider power to consumer power.  In the past, providers had all the information and patients had little idea on statistics of said provider or reviews of their services. 158 more words

Parental awareness and use of online physician rating sites.

Source: Pediatrics. 2014 Oct;134(4):e966-75.

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Date of publication: October, 2014

Publication type:  Journal article / cross-sectional, nationally representative survey… 62 more words

Child Health

CDC Confirms Ebola Transmitted Via Patient Satisfaction Surveys


CDC Confirms Ebola Transmitted Via Patient Satisfaction Surveys

ATLANTA –  Yesterday, the CDC finally established a link explaining a frightening and puzzling Ebola case.  A patient with no known Ebola exposures in Raleigh, NC fell ill with the virus last week and had investigators scrambling to explain how it was contracted.  29 more words