Blogs about: Performance Management

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Performance Appraisals- could you be biased?

hrclubsyd wrote 13 hours ago: Losyk’s (2002) ‘How to conduct a performance appraisal’ is a brief snapshot on what he c … more →

Tags: Recommended Readings, Bias, Feedback, Losyk, performance appraisal, Performance review

Common sense contact center performance practices in a once in a lifetime crisis1 comment

fredzimny wrote 18 hours ago: Photographer Liam Henry http://www.liamhenry.co.uk/ As a seasoned contact manager I survived and thr … more →

Tags: Leadership and Management, Operations, Front Office and Customer Service, Contact center, Cost of Poor Quality, Crisis, Customer service management, Front Office and Customer Service, Health Insurance, Knowledge Management

Contact Center Performance Management: why it matters for us, me and U!3 comments

fredzimny wrote 1 day ago: Photographer Abless http://www.flickr.com/photos/imable/ Regular readers of this blog may be aware o … more →

Tags: Crisis, recession and depression, Information Technology, Technology, CRM and Web 2.0, Leadership and Management, Misc. Music, Operations, Front Office and Customer Service, Business, copc, Customer service management, expertgroep performance management

What do leaders/managers give to organizations?

Mrityunjay Kumar wrote 1 day ago: This is performance review time, and naturally I am thinking about what I have done over the past ye … more →

Tags: Perf Management, Working Professionals, Management discussions, manager, Leaders, Managers

Patient Safety: Sixth Report of Session 2008–09: Volume I: Report, together with formal minutes

western4uk wrote 3 days ago: Title: Patient Safety: Sixth Report of Session 2008–09: Volume I: Report, together with formal minut … more →

Tags: Acute Services, change, Clinical Governance, Commissioning, Corporate Governance, Decision Making, governance, Grey Literature, hospitals

Expert Knowledge Management

hunterdean wrote 4 days ago: What is Expert Knowledge Management EKM? As part of a personal aim to see the performance of any bus … more →

Tags: Expert Knowledge Management, Knowledge Management, Human Resources, Human Performance, Behaviour change, human change, Talent Identification

Taleo Tops 100 Customers for Performance Management Solution…from Taleo

mattlafata wrote 5 days ago:   Sales Reach Milestone for Award-Winning Software that Optimizes Talent in a Tough Economy HRchitec … more →

Tags: Applicant Tracking Systems, Gartner Magic quadrant, hcm, HR Systems, HR Technology, HRchitect, Human Capital Management, Integrated Talent Management, Matt Lafata

Action Planning – Keys to Meaningful and Lasting Changes from Employee Survey Results

foresight1 wrote 5 days ago: It is crucial in the survey process to implement an action plan upon its completion.  Employees need … more →

Tags: Employee Surveys, employee engagement, Employee Communication, labor relations, ORGANIZATIONAL EFFECTIVENESS, Organizational Culture, Management, leadership, high performance organization

NHS Governance 2009 conference a success

healthcaregovernance wrote 1 week ago: The Health Service Journal’s (HSJ) annual NHS governance conference held over 3-days at Earls … more →

Tags: boards, Clinical Governance, Corporate Governance, Governance between organisations, Information Governance, Integrated governance, Patient & public involvement, patient safety, Policy & Governance

Managing Change in Business Operations for Improved Performance Management at AXA by Derek Bishop

fredzimny wrote 1 week ago: Artist Marleen Sleeuwits http://www.marleensleeuwits.nl/ Interesting case how operations can improv … more →

Tags: Leadership and Management, Operations, Front Office and Customer Service, Information Technology, Technology, CRM and Web 2.0, Vision, Customer service management, Cost of Poor Quality, Ways of Seeing, TRENDS 2009, Front Office and Customer Service

Objectives, Measures and Deliverables

Ian wrote 1 week ago: I’m working with several clients where people are being asked to initiate projects, but seem u … more →

Tags: project management, Deliverables, measurement, Objectives, smart

Employee Engagement - Where to Focus?4 comments

Abhishek wrote 1 week ago: After having worked with multiple organizations across multiple geographies on Employee Engagement p … more →

Tags: Business, employee engagement, Human Resources, Management, HR, Ideas!, Workplace

Performance appraisals don't work!

hrclubsyd wrote 1 week ago: Recommended Reads: Gray, G. (2002), ‘Performance appraisals don’t work’, Industrial Management, Marc … more →

Tags: HR, performance appraisal

Inflicting Positive Harm on Organizations

Bruce Bennett wrote 1 week ago: Alain Clause, the assistant plant manager in a Ford transmission plant used to keep a small glass fr … more →

Tags: Human Resources/Executive Development, Training, Instructional Design, Learning, Executive Development, Human Resources

Measuring talent attributes as well as overall performance

adrest4 wrote 1 week ago: I had the dubious pleasure of shopping for a used car this week. They have a ‘value’ bas … more →

Tags: HR processes, Management

If You Build It, Will They Come?

foresight1 wrote 1 week ago: It’s no secret that engaged employees are the cornerstone of any successful organization.  An engage … more →

Tags: Employee Surveys, employee engagement, labor relations, ORGANIZATIONAL EFFECTIVENESS, Organizational Culture, Management, leadership, high performance organization, Human Resources

Are You a Hard Helper or a Hard Closer?4 comments

gregdeming wrote 1 week ago: I think most of us have the same visual image of a hard closer.  A slick dresser, everything’s … more →

Tags: 1, coaching, Effectiveness, Sales Effectiveness, sales people, sales training, Selling

When does performance management become bullying?

irenicon wrote 1 week ago: One of the interesting problems that bubbles away in most organisations is the dividing line between … more →

Tags: Bullying, Employment Law, Equality Bill, tribunal support, Bullying in the Workplace

Financial Planning Accelerator

ez wrote 1 week ago: 146 days after Microsoft announced the discontinuation of the PerformancePoint Planning module, Micr … more →

Tags: PerformancePoint, Tech World