William Faulkner (picture from reverendross) This one got my attention right away. First, it was forwarded by Pete Blackshaw (thanks, Pete). Second, in the first sentence if referenced William Faulk… more →
wrote 1 month ago: Ever hear the saying that the Super Bowl is just an excuse to watch the ads? Well, this year the gam … more →
wrote 2 months ago: William Faulkner (picture from reverendross) This one got my attention right away. First, it was fo … more →
wrote 2 months ago: I’m probably the biggest cynic when it comes to anything – especially in my industry. I … more →
wrote 3 months ago: The value of a company is not just in revenues and bottom line numbers, but in the status of the bra … more →
wrote 5 months ago: Human nature makes us let everyone know when we aren’t happy about a company, yet, rarely do we say … more →
wrote 5 months ago: A lot of time, thought and resources are dedicated to crafting brand stories and messaging that we u … more →
wrote 6 months ago: “At the end of the day, the consumer is our teacher — and you don’t piss off the t … more →
wrote 11 months ago: Product recalls cause significant business disruptions (read: crisis communications). Of course, th … more →
wrote 11 months ago: Here we are on the eve of the inauguration of a new President. President-Elect Obama reflects chang … more →
wrote 1 year ago: Marketers can monitor online reputation with DIY tools such as blog search engines, but more sophist … more →
wrote 1 year ago: I’m an avid reader and have decided that I’m going to read more business related books in 2009. So, … more →
wrote 1 year ago: Today, I spoke with Pete Blackshaw and it was tremendous. This is certainly one of my favorite inter … more →
wrote 1 year ago: At last count, I read around 150 blogs every day through my RSS. Of course this includes the A-List … more →
wrote 1 year ago: Today I attended the American Marketing Association event called “Is Your Marketing Disco or D … more →
wrote 1 year ago: Satified Customers Tell 3 Friends - Angry Customers Tell 3,000 “Satisfied Customers Tell 3 Fri … more →
wrote 1 year ago: Okay I’m not really sure if he recycles, but the point is that anyone and everyone is claiming … more →
wrote 1 year ago: Every good marketer knows great customer experiences mean a lot — and that customer service ex … more →
wrote 1 year ago: In “Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000,” (buy it here) t … more →
wrote 1 year ago: I purchased a bag of coffee this morning which was festooned in seals and declarations of authentici … more →