Phone support, especially good support, is expensive to provide. It requires the optimal combination of technology infrastructure and capable human beings. The folks answering the phone can be genui… more →
A Remarkable Bloglive2support wrote 1 month ago: It is really sound known information that online sales will produce in the future time and hence the … more →
nonrhotic wrote 5 months ago: Sick of dealing with automated phone systems? Paul English and Walt Tetschner were. That’s why … more →
songwriterstipjar wrote 10 months ago: In my day job I called a computer company’s tech support line yesterday and was told by the au … more →
Leigh Barlow wrote 10 months ago: Recently I had to spend a couple of hours on the phone talking my father through the reinstallation … more →
ciscoatscansource wrote 1 year ago: In part one of our Now What? series, we’ll be addressing the question – I’ve got a … more →
BuffaloNickel wrote 1 year ago: I had a funny moment happen yesterday on the phone with a customer. This person had talked to sever … more →
Jennifer Davis wrote 1 year ago: Phone support, especially good support, is expensive to provide. It requires the optimal combinatio … more →
thebrewsnews wrote 1 year ago: I am usually on the phone with eBay Powerseller support one or more times a week, mostly reporting … more →
nakedthoughts wrote 2 years ago: In reference to my earlier post Firstly there is up to date info at http://ppaurora.blogspot.com/ T … more →