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My bad experience of booking ticket on Priceline

我實在太無奈了,所以我一定要把這件事情說出來,我絕對不再去Priceline上訂任何的機票或旅館了

原本計劃明年過年要去美國度假,從六月就開始在找尋機票,又不敢太早訂,所以就從1400一路看到近1500美金,看著機票一天比一天貴,我有點急了,決定8/15就來訂機票。原本熟悉的國內旅行社說他們還沒辦法幫我訂機票,所以我只好轉往找尋網路上的agent。

剛好8/15那天,只有看到Priceline上有我要的票,而且票價也在我可以接受的範圍中 (US$1498.10),還是全程ANA的機票。訂票過程中,完全沒有看到 “non-refundable” 這個字,一直到付款前,也只有一個我必須同意所有他們所訂定的條款頁面,包括退票原則 (裡面依然沒有提到這張票是 non-refundable)。訂完票,只有跳出一個視窗說:如果要退票,需要支付NT$1000的手續費 (我犯的第一個錯誤:沒有把這個畫面複製下來),他們收款很快,我信用卡刷了馬上就向銀行請款。

本來因為一些因素,訂完票沒幾天,我可能要取消機票,所以我有確認過是否可以退票,有看到可退票的icon。所以到八月二十日左右,我依然確認過是可以退票的。(我犯的第二個錯誤:依然沒有把這個畫面複製下來。)

直到這個月,我因為家裡的事,所以心想過年不要出國好了。所以我決定要退票。所以我看了我的E-mail裡的itinerary和receipt,沒有non-refundable,只有non-transferable,Priceline在信上說如果我需要變更,需要打電話給他們客服。他們提供的台灣地區電話:+800 774 23546,打了只是空號,所以我只好打電話到美國去,美國地區的客服回答我這是一張non-refundable的票,我超震驚的,哪裡有寫到non-refundable,但客服像是在鬼打牆一樣,一直跟我說:I am so sorry……,還寄了二封信給我,告訴我如果要解決這個問題,我可以找ANA。

在這期間,我不斷地跟Priceline的online service & phone service center溝通,我還告訴他們說,他們網頁上/信上寫的台灣地區電話根本就不通,他們叫我在打電話時,800前要 +1 ,我照作了,但更慘,像是傳真機的聲音傳來。我打了很多電話到美國客服,試圖知道為什麼這張票是non-refundable,客服只是不斷地告訴我他們幫不上忙,也指不出哪裡有寫non-refundable。 882 more words

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