Very seldom is one given the opportunity to work for an individual or company that not only has a passion for what they do, but for the customers whom nourish their prosperity. I personally know that the percentage of America’s working class who actually enjoy what they do is very small. I had even come to the conclusion that being able to do what you love is a myth. However, my theory has recently been proven very wrong.

I began my career at PrintPlace in October of 2008. Many times, a new workplace with new tasks and new people may seem overwhelming; but I have been treated golden from the start. The PrintPlace management team has made sure that their employees and customers have every resource necessary to ensure that their experience with the company is a remarkable one. I have found that no matter what issue or problem I come across, if the solution wasn’t provided during training, it is only an instant message or telephone call away. I find it astounding that through an “unofficial recession” where so many people have become a statistic through lost employment, one company is able to turn the odds into an opportunity. With each call that I take, I learn that no company is perfect. Imperfection is expected with any venture, but I believe that mistakes are many times presented as an opportunity, an opportunity which this company has capitalized on; both inside the company and out. I have not found another company through chance or pro-actively searching that strives for customer retention as PrintPlace does. If a customer has an issue, we are not only willing to fix it, but prevent it from happening again in the future to someone else. Never have I seen another company who looks to exert their customer service to the level of calculating a Net Promoter Score via surveys. This not only enables us to see where we are excelling, but allows us to recognize areas that need improvement. The way we treat customers is a type of “financial karma” which can either benefit us, or not.

I believe that a company’s success is not determined solely by the status of the economy, but is self inflicted through strategic planning and implementation. PrintPlace has not only excelled at this, but through communication; both with their customers and employees alike. Not only does every customer end a phone call knowing who they just spoke with by name, but their email address and extension as well. They are comforted in a blanket of support each time they order to ensure that they remember us.

This is what each PrintPlace customer receives every time that they contact us. This level of professionalism isn’t just a first impression or a customer retention procedure; it’s the PrintPlace experience.

Brandon Hurtado

“We received our postcard order this morning sooner than expected and everything looks excellent! We can’t wait to use your services again!

Thank you.”

Brant Hutchcraft, Art and Photography Dept.
Dexter Music Center/Dexter Barbeque

“Hello,

Terri Porter
Managing Director
Big Sky Repertory Theatre”

PrintPlace.com scores again with another happy customer:
http://adamrice.typepad.com/kristinarice/2008/07/a-customer-revi.html

“…I have been in the printing industry most of my career and have dealt with all types of people.
I ended up using Print Place because of one persons attitude and care of customer service (Issabelle Tessier -artist). I was treated with the utmost respect and care of a multi thousand dollar customer….and yet I am only buying a $ 35 business card. (however there is more business to come).”

- Randy Cocklin, Account Manager

“I just received my shipment of postcards from PrintPlace.com. I am so impressed. I am very pleased with the quality – my postcards are even better than I expected and I had high expectations. The printing is clear and sharp and the colors are great. I’m going to be sending all of my print business to you. Thank you.”

-Kary Ball, May 2, 2008

“…I can’t thank you enough for your patience, understanding, and professionalism. As someone who often has to “run interference” with customers at a store, I can understand what your job is and how stressful it can be. It is because of your professionalism and your knowledge of your job that this was resolved quickly, efficiently (that in itself is pretty darned hard to come by these days!), and to my satisfaction.

I will keep your name and extension in my print job ticket because I know that the next time I need assistance with a PrintPlace.com job, you’re the person I want to work with.

Many thanks again,
Jeanne”

-Jeanne E. Fredriksen, Vice President, Aristotle’s Attic

“To whom it may concern:

I wanted to let the someone know that your customer service representative Larry Wriser was outstanding in helping my daughter and myself place an order through your website today. This is our first time using your company, and the first time even trying to download such a difficult job to any web site so we needed some assistance. Larry’s patience and knowledge was beyond helpful and I really can’t thank him enough. It has been a long time since I have received such great customer service that I had to take the time and speak on Larry’s behalf. He was wonderful dealing with a very strange situation over the phone. I am looking forward to seeing my final product and hope to extensively use your company in the future. “

- Tia Roseboro, Columbus, Ohio April 17, 2008

“My name is Jeff Jansen and I am the Director of Marketing and Sales for a start-up company called GarageTown Texas. On the recommendation of a friend Brad Kaplan, with EMRJ Marketing, I began to use your services at Print Place. Since then I have recommended your company to many friends and associates partly because of your great pricing and turn around, but more specifically because of the service. This is the actual reason for my note. A few months ago, I was challenged to create some new literature for my company, where I used Illustrator for the first time ever! My background is in medical/biological sales and I have a degree in Biology, so I was a little removed from my comfort zone. I am a pretty quick learner, however, if you have worked with that program, there are several “tricks” and tools that allow you to do things easily and effectively. During the course of one particularly difficult “creation” I got stuck, then PrintPlace had some server issues. I then took this occasion to give your tech service a call. One of the other superior professionals at PrintPlace, Dianne Watson referred me over to Izzy. The express reason I am writing this note is to tell you of my great experience and superior service I received from Izzy. She was professional, efficient and extremely helpful. She not only helped me solve my problem, but went above and beyond the normal levels of service most other companies barely reach. Please remember this at your next review process and especially at the end of year bonus time!

My current position is as a consultant, so be assured that I will continue to utilize PrintPlace for all my future printing needs. Thank you again. “

- Jeff Jansen, Director of Marketing and Sales, GarageTown Texas April 15, 2008

“We just received our brochures today. They are absolutely beautiful. You guys are the best!!”

- Fred Abeles April 14, 2008

“I just wanted to send you a note to say that Larry, a customer service rep there, was very helpful today! This is my first experience in ordering with you and Larry went above and beyond to help me out!”

- Dan Cotter April 4, 2008

“I got the folders. I have to tell you that I am VERY PLEASED with them. You guys do VERY GOOD work.”

- Rosemarie T. Downer, Ph.D., President, BRYDGES March 12, 2008

“Just wanted to let you know that the biz cards I just ordered look great! There will be more to come.

Thanks again for all your help.”

- Chris Kirk, WildBlue, LLC March 12, 2008

“WOW! I just wanted to say thank you. I designed these bookmarks for my local library. The finished product is absolutely fantastic. They came out much sharper and clearer than I expected. I’m extremely pleased with the quality. I’m sure the rest of the trustees, director and patrons of the Berlin Free Town Library will be as well!”

- Scott Cairns, Vice President, Berlin Free Town Library March 4, 2008

“Thanks so much for your help! I appreciate you taking the time to talk with me. You were the first person that I have dealt with in a printing company that I felt like actually understood the issues I was having, and genuinely cared about helping me. Thank you so much for your customer service and professionalism. I look forward to dealing with PrintPlace and you more in the future. “

- Anne, Eclectic Design Company March 3, 2008

“I received my [sales sheets] project today and could not be happier with them. This is the second time I have used your services, and am thrilled with the results. I know it’s just paper, but they’re great. And a great price…so thanks again so much for your assistance in getting them done.”

- Kyna Smith, General Manager, Tropical Breeze Resort of Siesta Key, February 21, 2008

“Thank you so much, I am at the show now, [the booklets] actually arrived before I did!

Love them.”

- Jennifer McMillan, February 12, 2008

“Thank you so very much for the excellent work and service you provided for my print job!

Thank you and the wonderful folks that make up your customer service team and company!”

- Rev. Daniel Neises, The Foothills Church, February 7, 2008

“I just want to commend all of you on your OUTSTANDING customer service.
We submitted three large jobs on a very tight deadline. We had issues with one (#99760) and everyone really pulled together to get it put back in production, shipped, and delivered today just in time for our conference tomorrow. I know many times companies hear complaints but don’t get the opportunity to hear the good. I wanted you to know that you far exceeded good in our eyes, you were EXCELLENT!!!! Thanks again for your great work and customer service. We will definitely continue to do business with you!”

- Jenny Andrews, CMA Graphix, January 30, 2008

“We finally did it and I want to say thank you for everything! I really appreciate all of your hard work that brought my [letterhead] project to completion.”

- Ankh Ra Amenhetep January 18, 2008

“I just received my first order from PrintPlace and WOW. The job was completed a day early and arrived in perfect order. I am very impressed at the speed and value that has been provided. The printing was perfect! Also, when I contacted customer service with an issue regarding tracking the response was rapid and friendly. This has been a very good experience from initial submission to final receipt of my job.

Again thank you for a job well done at an affordable price!!! You have made me look very good to my client!”

- Bob Merkle, Images That Move January 15, 2008

“The brochures I had you print for my little business just arrived. They turned out GREAT!! I am very pleased and will be giving out your company information to other small businesses in the Rochester, NY area.

You will be getting all of my print jobs from now on.”

- Michele Barnard, Owner of Keepsake Flower Preservation January 10, 2008

“I’ve already referred one company to PrintPlace, and I’ll be referring more. We could have saved a lot of time, money, and headaches if we’d have found you guys sooner, and the quality would have been better :0) “

-Erich Neugebauer January 10, 2008

“Just wanted to drop you a quick note to express my gratitude. I ordered postcards and have no complaints at all. There’s no way you could have provided a better service. The quality, the price, the time frame, all was perfect. Not only did I just place another order (business cards this time), but I will also definitely always use Print Place for all my printing needs. Thanks for providing such a great service at a great price!”

- Eric Olsen, themenudrawer.com, January 7, 2008

“Thank you so much for your help Chris! The new proof you sent looks terrific and I’m going to send to press right now. Everyone that I’ve spoken to in your company has been so kind to work with – thanks again!”

- Wendy Padua, January 3, 2008