Tags » Process Improvement

Mommy, the teacher told me I have a show and tell project due!!!!


Do you remember those days from your elementary school days? Or better yet do you remember that from your kid’s elementary school days? (Sorry, I do not mean to put the getting older trap on you)? 543 more words


Improve the Patient Experience from the Inside Out

There is no shortage of patient satisfaction “experts” and CEOs in healthcare wanting you to implement the latest measurement tool, rounding format, physician best practice, script, or leading-edge technology – all with the promise of launching patient satisfaction scores to the stratosphere! 303 more words

Business Advice

Accentuate the Negative - Seriously

“If you always do what you have always done, you will always get what you have always gotten…”

This is an old quote I remember from my NLP training 20 years ago and it really rings true. 134 more words


How did we lose our way?

On April 14 the Wall Street Journal ran an article about companies eliminating their HR departments. If you poll large enough population of corporate executives about the role of HR, a majority will tell you that HR is an obstacle to getting things done. 593 more words



Implementing change is difficult. Implementing change without a methodology is very difficult. This article will discuss the basics and provide a structure to guide your projects. 1,890 more words

Business Transformation

Quick Tip: Rework Your Call to Action

Avoid these phrases when you need something from coworkers, vendors and customers: “at your earliest convenience ”or “as soon as possible

Although such phrasing may seem polite and formal, in reality those words give others permission to procrastinate. 10 more words

Time Management

CMMI Maturity Levels Explained

The CMMI process improvement model is focused on improving the overall processes involved with designing, creating, and supporting technology products and services.  While the overall framework can be confusing, I enjoyed Watts Humphrey’s explanation of the focus for each of the maturity levels in… 101 more words