Blogs about: Process Management

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It's Customer-Centric Process against CRM: has a battle begun?

Artist Lisa Wiseman http://www.lisawiseman.com/ Nice reflection from Dick Lee. Working within health care insurance (an industry starting to really embrace the customer) I encounter similar trends. Th… more →

Fredzimny's CCCCC Blog

It's Customer-Centric Process against CRM: has a battle begun?

fredzimny wrote 3 days ago: Artist Lisa Wiseman http://www.lisawiseman.com/ Nice reflection from Dick Lee. Working within health … more →

Tags: Information Technology, Technology, CRM and Web 2.0, Leadership and Management, Operations, Front Office and Customer Service, Business Services, CRM and Web 2.0, Customer Relationship Management, Customer service management, customerservice, Dick Lee

Redefining The Lean Principles

fredzimny wrote 5 days ago: Related articles by Zemanta Are lean and six sigma Prepared for the 3-Dimensial, Customer-Centri … more →

Tags: Information Technology, Technology, CRM and Web 2.0, Leadership and Management, Operations, Front Office and Customer Service, Lean, Operations, Peter Hines, Six Sigma, Transition, TRENDS 2009

What type of Search is right for you? — 1 comment

johnmoffitt wrote 1 week ago: For many functions in the organization the full text “Google” like search capability fou … more →

Tags: imagesource, Conferences, BPM, Image Management, imaging, eDM, EDM's, Oracle IPM, project management

Das Process Experience-Mantra….

Norbert Kaiser wrote 1 week ago: Ein Mantra (sanskrit: Instrument des Denkens, Rede) bezeichnet eine kurze Wortfolge, die repetitiv w … more →

Tags: BPM

Common sense contact center performance practices in a once in a lifetime crisis — 2 comments

fredzimny wrote 1 week ago: Photographer Liam Henry http://www.liamhenry.co.uk/ As a seasoned contact manager I survived and thr … more →

Tags: Leadership and Management, Operations, Front Office and Customer Service, Contact center, Cost of Poor Quality, Crisis, Customer service management, Front Office and Customer Service, Health Insurance, Knowledge Management

Assessing Productivity in a Networked Era – ROII (Return on Investment in Interaction)

fredzimny wrote 2 weeks ago: Artist Rüdiger Beckmann http://www.flickr.com/photos/pixelwelten/ In a business world in which proje … more →

Tags: Leadership and Management, Business, Business Process, change, CRM and Web 2.0, enterprise 2-0, Front Office and Customer Service, Information Technology, Knowledge Management

PLM vs. BPM or What do you think about IBM PDIF? — 4 comments

olegshilovitsky wrote 2 weeks ago: In one of my previous posts, I raised the question if PLM needs to develop its own process tools. Lo … more →

Tags: Business Process Management, Daily PLM Think Tank, technology, BPM, IBM PDIF, PLM

Metrics: Gaining alignment on what matters — 1 comment

Mitch/Ralph wrote 2 weeks ago: I was reminded again that what gets measured gets managed and if you don’t have metrics alignment wi … more →

Tags: airlines, on time performance, Metrics, employee conflict, metric misalignment

CEX sells: Goodbye Process-Thinking. Hello Design-Thinking — 4 comments

fredzimny wrote 3 weeks ago: Artist: Naomi Vona http://www.iamnotaphotographer.it/biography/ CEX sells. And so does a good captio … more →

Tags: Information Technology, Technology, CRM and Web 2.0, Business, Business Services, CRM and Web 2.0, Customer experience, customer management, Customer Service, Customer service management, Design

Cost Restructuring in a Post-Boom Economy: Repositioning your service department for the recovery phase

fredzimny wrote 1 month ago: Photographer: Angus Rowe Macpherson www.armimages.com Being an operational manager, working alw … more →

Tags: Crisis, recession and depression, Leadership and Management, Vision, Six Sigma, Lean, Quality, Depression, Ways of Seeing, change

Role of Project Management tool in institutionalizing the defined process areas in CMMi Ver1.2

Laxmikanth Kandi wrote 1 month ago: Does your project management tool help your PMO in institutionalizing the Quality process areas? In … more →

Tags: Project Management Tools, Project Portfolio Management topics, Integrated Project Management, CMMI, Total cost of quality

How risk management may help you in any 2.0 implementation

fredzimny wrote 1 month ago: Artist: Andreas Stridsberg http://www.mystic-pic.com This post does not deal with 2.0 deployements. … more →

Tags: Leadership and Management, Vision, Six Sigma, Lean, Ways of Seeing, change, Transition, TRENDS 2009, Crisis

Pruning your garden: abandoning the Obsolete and Unproductive

fredzimny wrote 1 month ago: Artist: Samuel Zuder http://samuelzuder-photography.com/ At this moment our management team is focus … more →

Tags: Leadership and Management, Business, change, General Electric, jackwelch, Lean, Management, personal productivity, Peter Drucker

It might be possible: Lowering Operational Costs With Maintaining Service

fredzimny wrote 1 month ago: Artist Aya Brackett http://www.featureshoot.com/2009/06/aya-brackett-san-francisco/ Being an operat … more →

Tags: Crisis, recession and depression, Leadership and Management, Operations, Front Office and Customer Service, Aya Brackett, Business, Corporate social responsibility, Crisis, customer management, Customer Satisfaction

E2E Project Management Solutions with PPM Studio

Laxmikanth Kandi wrote 1 month ago: How about if you get a Process consultant,certified appraiser,application(Software) vendor and train … more →

Tags: Project Management Tools, project management software, training on project management

CCCCC complimenting blog.tarn.org for the CCCCCCC of knowledge — 11 comments

fredzimny wrote 1 month ago: Image via Wikipedia I have to confess I’m a list maniac, prefer acronyms and all the … more →

Tags: Information Technology, Technology, CRM and Web 2.0, change, Creativity, enterprise 2-0, knowledge, knowledge flow, Knowledge Management, Knowledge Worker, KnowledgeManagement

Buiding a product with your community

fredzimny wrote 1 month ago: Image byJoi Ito via CrunchBase View more PDF documents from Loic Le meur. Related article … more →

Tags: Misc. Music, change, Customer service management, enterprise 2-0, facebook, leadership, Loic Le Meur, Seesmic, Service 2.0

What is a Process?

Ahmed Serag wrote 1 month ago: In his book The Agenda (New York: Crown Business, 2001), Michael Hammer defines process as “an organ … more →

Tags: Articals, Quality Management, Process, Quality, Serag, serjo

Process Management

montanamadness wrote 1 month ago: Oriel’s Process Management Overview Can your organization easily sustain the gains it’s achi … more →

Tags: Business World, Business, Business Improvement, Business Management, business performance, business performance improvement, Business Process Management, improved business management, lean manufacturing


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