Tags » Profit Margin

Why do you do Customer Service?

When helping a company discover their customer service strategy, a big part of the conversation is the what and how.

Decide your channels of support – check. 360 more words

Customer Service

Never pay for a climbing gym again with this one micro-transaction trick (which is also weird)

Background:

In this plan, we will discuss a sub-category of indoor climbing: bouldering. Bouldering involves climbing up a surface that is studded with various hand- and foot-holds, and it generally involves no safety equipment beyond a padded mat. 544 more words

Example of using segmentation to identify low-margin service offerings:

Problem:

Need advanced data analytics techniques to analyze profitability data

Solution:

Here’s an example of how customer segmentation helped identify some low margin service offerings:

Data

Dealing with Bookstores 101 - Pt. 1

Publicity Tip #60

Whether you’re self-published or with a small traditional publisher, your book is likely not being stocked in the local bookstore. Why? With limited shelf space many bookstores only carry books from the… 555 more words

Publicity

A Different Kind of Roam

o/
Over the weekend, I decided to try my hand at some trading. I used both my DST and my BR on two empires-wide trading roam circuits that constituted a total of about 15 hours or so of total gameplay. 1,630 more words

Captain's Log

3 Cost Cuts Restaurant Customers Won't Notice

With margins that can sometimes be paper-thin, restaurateurs are always looking for ways to cut costs and save some of that hard-earned cash. Unfortunately, those cost cuts aren’t always perceived positively in the eyes of the public—especially if the attempt to increase the bottom line comes in the form of menu price increases, lack of adequate staffing or use of inferior ingredients. 530 more words

Restaurant Management

Numbers can sometimes be misleading

As a consultant, I was taught to quantify things while giving recommendations to the client.

Here is the reason why – Imagine I am giving a presentation to my client and I tell them the same thing in two different ways:

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