Tags » Public Services

A Library Paradigm Shift

Someone says “library service design”, so obviously, I am interested. And what a fascinating project it was, as part of the Service Design Achievements: the turning of a university library into a learning center – for real, not just in name. 380 more words

Design Thinking

Fay Young – Time to end the social injustice of the council tax freeze

Perhaps I should be grateful to John Swinney. Since 2007 Scotland’s Finance Secretary has spent £500 million on freezing council taxes. “By the end of the current Parliamentary term, households will have saved £1,200 since the freeze was introduced in 2007.” So says the… 824 more words

Digital Transformation needs to be open, transparent and social

This is a message to people involved in digital transformation of services. We all believe this to be vital, essential, and inevitable, don’t we?  Why then, are people not making more use of digital tools to describe and capture the process of digital transformation? 117 more words

Digital Inclusion

Post Carbon – where will the smart money go?

Last weekend, Governor of the Bank of England, Mark Carney made the most important political statement of the year. Speaking at a World Bank seminar in New York, Carney said: the “vast majority of reserves are un-burnable”. 606 more words


Talking Population Forecasting Blues

Our friend Morgan Jensen, a candidate for city council in Maple Ridge, recently shared a chart that lays out growth forecasts for municipalities in Metro Vancouver.  757 more words

Land Use

Economic Myths #10 – Taxes Benefit “Us”

During the revelations that large corporate entities such as Amazon, Google and Starbucks were arranging their affairs so as to pay as minimal tax as possible on profits earned in the UK, the indignation from the general public seemed to centre on the belief that the “lost” government revenue was somehow a “lost” benefit to the average citizen. 837 more words