A couple of years ago, my colleague Jim Porto at UNC Chapel Hill asked me to teach a two-day seminar on performance psychology, and I loved it. My students, on the other hand, initially evidenced a no… more →
RTCrawford's Weblogrcrawford wrote 10 months ago: A couple of years ago, my colleague Jim Porto at UNC Chapel Hill asked me to teach a two-day seminar … more →
rcrawford wrote 11 months ago: Open the New York Times last weekend and there were two articles concerning healthcare quality in th … more →
rcrawford wrote 1 year ago: Newton wrote the Principia (the most influential, non-religious text in human history) in 1684. His … more →
rcrawford wrote 1 year ago: The Google model — trading advertising for quality: http://www.nytimes.com/2008/11/24/business … more →
rcrawford wrote 1 year ago: In my Quality Controls class, a number of students have been debating the merits and detraction of a … more →
rcrawford wrote 1 year ago: (Painting of Magnolias in a Bowl referenced later) It is during the summer that I take a break from … more →
rcrawford wrote 1 year ago: The distinction between Total Quality Management and Continuous Quality Improvement is that CQI has … more →
rcrawford wrote 1 year ago: Reference: High School’s Worst Year?; For Ambitious Teens, 11th Grade Becomes a Marathon Of Te … more →
rcrawford wrote 1 year ago: Studies indicate that it takes three times as many satisfied customers to overcome the damage to rep … more →
rcrawford wrote 1 year ago: Dr. James Reason, M.D., is credited with creating the heuristics for identifying the causes of error … more →
rcrawford wrote 1 year ago: A student of mine, Paul Clark, produced the following final exam paper for this semester’s Qua … more →
rcrawford wrote 1 year ago: As time permits, I am posting final exam papers written by selected students of mine (with their con … more →
rcrawford wrote 1 year ago: When I was a lieutenant in the military, we were told that no other combat arms position is more dan … more →
rcrawford wrote 1 year ago: CNBC’s Mike Huckman is reporting on an Ernst & Young survey of senior executives in the pharmace … more →
rcrawford wrote 1 year ago: A short time ago I entered a posting in this blog linking Simon de Beauvoir’s concept of “The Other” … more →
rcrawford wrote 1 year ago: I am concerned that we have made healthcare quality improvement such a complex undertaking that it i … more →
rcrawford wrote 1 year ago: Medical error deaths in Pennsylvania. We are all customers with something of a common experience. On … more →
rcrawford wrote 1 year ago: In the earlier “Luddites” piece, I argue that the problem of healthcare inflation is not … more →
rcrawford wrote 1 year ago: Testifying before the Senate Budget Committee on January 31, 2008, Congressional Budget Office Direc … more →