Blogs about: Random Bpm Related Thoughts
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"Walk in my shoes" - Vendor/Stakeholder Relationship Strategies
We have all heard the expression about walking a mile in someone else’s shoes, but how often do we demonstrate this concept when dealing with customers, suppliers, partners and stakeholders? First imp… more →
Business Process Management (BPM) - InSights
"Walk in my shoes" - Vendor/Stakeholder Relationship Strategies
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Ian Louw wrote 8 months ago: We have all heard the expression about walking a mile in someone else’s shoes, but how often do we d … more →
How to Become a Customer Driven Organisation
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Ian Louw wrote 10 months ago: I recently wrote a post on a survey about the state of Customer Experiences in the Banking industry. … more →
The Benefits of BPM when Going Green
Ian Louw wrote 10 months ago: I have posted on this subject before and thought it would be good to revisit the subject as it is ve … more →
Being Human - A Natural Inhibitor to BPM Adoption?
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Ian Louw wrote 1 year ago: In a recent post Zip-top bags, monkeys, and BPM by Jonas Ekström he shares his personal experiences … more →
OMG Certification for BPM - OCEB
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Ian Louw wrote 1 year ago: Not sure if anybody has noticed the BPM certification programme that the OMG is developing and made … more →
Performance Metrics and KPIs - A Back Catalogue
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Ian Louw wrote 1 year ago: I have been doing some work recently defining a performance measurement framework and during my cybe … more →
Information Overload! - Making a case for Dynamic BPM
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Ian Louw wrote 1 year ago: Foreword: Have you ever had one of those days where you have been out of the office and returned to … more →
Green BPM, How well understood is the ROI?
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Ian Louw wrote 1 year ago: I came across an article in which the author raised some interesting points about how process automa … more →
