We have all heard the expression about walking a mile in someone else’s shoes, but how often do we demonstrate this concept when dealing with customers, suppliers, partners and stakeholders? First imp… more →
Business Process Management (BPM) - InSightsIan Louw wrote 8 months ago: We have all heard the expression about walking a mile in someone else’s shoes, but how often do we d … more →
Ian Louw wrote 10 months ago: I recently wrote a post on a survey about the state of Customer Experiences in the Banking industry. … more →
Ian Louw wrote 10 months ago: I have posted on this subject before and thought it would be good to revisit the subject as it is ve … more →
Ian Louw wrote 1 year ago: In a recent post Zip-top bags, monkeys, and BPM by Jonas Ekström he shares his personal experiences … more →
Ian Louw wrote 1 year ago: Not sure if anybody has noticed the BPM certification programme that the OMG is developing and made … more →
Ian Louw wrote 1 year ago: I have been doing some work recently defining a performance measurement framework and during my cybe … more →
Ian Louw wrote 1 year ago: Foreword: Have you ever had one of those days where you have been out of the office and returned to … more →
Ian Louw wrote 1 year ago: I came across an article in which the author raised some interesting points about how process automa … more →