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Blogs about: Recovery And The Way Out Of The Crisis Recession And Depression

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Acknowledging the fact that Retailers Tap Into Software To Know Their Customers (better than contact centers'

Due to the competition of the internet channel one may assume. Anyway, will contact centers follow the retailers. For me, my branch is running behind the retail industry… Found at http://www.crm… more →

Fredzimny's Blog

Acknowledging the fact that Retailers Tap Into Software To Know Their Customers (better than contact centers'

fredzimny wrote 13 hours ago: Due to the competition of the internet channel one may assume. Anyway, will contact centers follow t … more →

Tags: CRM, Enterprise 2.0, social media, Web 2.0 and Informat, Front Office and Customer Service Operations, knowledge, Vision, visionaries, vision things, trends, Add new tag, Black Friday, Business, Christmas, London, Retail

Reading Carey Giudici´s Time to Reinvent ROI? — 2 comments

fredzimny wrote 1 day ago: Image by Getty Images via Daylife I consider this to be a valuable addition to Gary Hamel’s po … more →

Tags: Front Office and Customer Service Operations, knowledge, Vision, visionaries, vision things, trends, Business, Carey Giudici, Company, Education, Education and Training, Employment, Human Resources

2010 resolution: Slow down for success - Postcard from Patricia Sellars

fredzimny wrote 1 day ago: Image by itspaulkelly via Flickr As a professional and as a biker I know that after a peak one has t … more →

Tags: Vision, visionaries, vision things, trends, Charlie Rose, Holidays, new year, New York, New York City, Patricia Sellars, Slow Down, Television

Reading Matt Heinz at Blogging Innovation: What do you REALLY do?

fredzimny wrote 1 day ago: Always great to apply this guideline on the professional or personal level. What is your value in yo … more →

Tags: Front Office and Customer Service Operations, knowledge, Vision, visionaries, vision things, trends, Business, Company, Magazines and E-zines, Matt Heinz, Newspaper, Professional, Publishing

Recommended read Networking Reconsidered - John Hagel III and John Seely Brown - Harvard Business Review

fredzimny wrote 1 day ago: Image by Joi via Flickr Found at http://blogs.hbr.org/bigshift/2010/01/networking-reconsidered.html? … more →

Tags: CRM, Enterprise 2.0, social media, Web 2.0 and Informat, Vision, visionaries, vision things, trends, Business, Business Card, facebook, john hagel iii, John Seeley Brown, Magazine, Online Communities

Reading the Leadership Blog: The One Question You Should Ask Now (indeed)

fredzimny wrote 1 day ago: Image by kevindooley via Flickr Indeed the one and only you should ask yourself. But also your belov … more →

Tags: Front Office and Customer Service Operations, knowledge, Vision, visionaries, vision things, trends, Business, General Motors, golden circle, health, Michael McKinney, new year, Simon Sinek

Reading The FASTForward Blog » Employee Engagement – a Core Goal of Enterprise 2.0 Adoption ?: Enterprise 2.0

fredzimny wrote 1 day ago: Image by jurvetson via Flickr Found at http://www.fastforwardblog.com/2010/01/04/employee-engagement … more →

Tags: CRM, Enterprise 2.0, social media, Web 2.0 and Informat, Vision, visionaries, vision things, trends, Business, dirty little secret., Gary Hamel, Management, Online Communities, social networking, twitter

Five Words To Describe Corporate Learning in 2010

fredzimny wrote 4 days ago: Nice post from Jeanne Meister, who says farewell to e learning and reflects about a changing learnin … more →

Tags: CRM, Enterprise 2.0, social media, Web 2.0 and Informat, Front Office and Customer Service Operations, knowledge, Vision, visionaries, vision things, trends, Business, distance learning, E-learning, Education, Methods and Theories, online teaching and learning

Reading Keren Mills deck and paper "Information use on the move" (University of Cambridge)

fredzimny wrote 4 days ago: M-Libraries: Information Use on the Move View more documents from Keren Mills. Information use on th … more →

Tags: Front Office and Customer Service Operations, knowledge, Vision, visionaries, vision things, trends, Article, Business and Economy, Cambridge University, E-BOOK, keren mills, Mobile, Mobile Phone

Ecoconsultancy's 16 social media guidelines used by real companies

fredzimny wrote 5 days ago: Image by Getty Images via Daylife Found at http://econsultancy.com/blog/5049-16-social-media-guideli … more →

Tags: Front Office and Customer Service Operations, knowledge, CRM, Enterprise 2.0, social media, Web 2.0 and Informat, Business, twitter, Marketing And Advertising, media, Social Media, zappos, Watchdogs

Archiving Graham Hill tweet: No wonder 75% of CRM projects fail ...

fredzimny wrote 5 days ago: Image by madhavaji via Flickr Crazy to realize that one of the great names in my field of expertise … more →

Tags: Links, Misc. & Tweets, CRM, Enterprise 2.0, social media, Web 2.0 and Informat, Business, twitter, Customer Relationship Management, social networking, Wine, harte-hanks, robert parker

What an operational manager expects from 2010 — 1 comment

fredzimny wrote 5 days ago: Image by gr3m via Flickr What to expect in 2010 or what are my primary concerns as a manager of a co … more →

Tags: CRM, Enterprise 2.0, social media, Web 2.0 and Informat, Front Office and Customer Service Operations, knowledge, Business, Call centers, Call centre, Customer experience, Customer Service, Human Resources, Organization

Innovation Is a Better Way to Compete

fredzimny wrote 5 days ago: Image by Getty Images via Daylife http://www.businessweek.com/smallbiz/content/dec2009/sb20091229_62 … more →

Tags: twitter, Google, Innovation, Gary Hamel, web design and development, Programming, Bird, price war

Reflecting American Consumption and the New Normal (Harvard Conversation Starter)

fredzimny wrote 5 days ago: Image by Will Lion via Flickr American Consumption and the New Normal http://ping.fm/S9tco Related a … more →

Tags: CRM, Enterprise 2.0, social media, Web 2.0 and Informat, Front Office and Customer Service Operations, knowledge, Links, Misc. & Tweets, Vision, visionaries, vision things, trends, united states, Economy, Michigan, Add new tag, Vegetarianism

A Better Decade for Business is Coming

fredzimny wrote 5 days ago: Image by noneck via Flickr A Better Decade for Business is Coming http://ping.fm/NdGdT Related artic … more →

Tags: Links, Misc. & Tweets, Vision, visionaries, vision things, trends, Business, Google, facebook, iPhone, Apple, Steve Jobs, Add new tag

8 ways to end the year

fredzimny wrote 6 days ago: Image by Dustin Diaz via Flickr 8 ways to end the year. http://ping.fm/OvAMj Related articles by Zem … more →

Tags: Links, Misc. & Tweets, Business, Arts, facebook, Add new tag

Great Series of posts on Enterprise 2.0

fredzimny wrote 6 days ago: Image by Ed Yourdon via Flickr Great Series of posts on Enterprise 2.0 http://ow.ly/Ro82 http://ping … more →

Tags: CRM, Enterprise 2.0, social media, Web 2.0 and Informat, Links, Misc. & Tweets, Add new tag, Business, Company, enterprise 2.0 conference, social enterprise, web 2. 0

Most Enterprise 2.0 Tools are not being used in Intranets

fredzimny wrote 1 week ago: Found at http://communitelligence.posterous.com/most-enterprise-20-tools-are-not-being-used-i Which … more →

Tags: Vision, visionaries, vision things, trends, Front Office and Customer Service Operations, knowledge, CRM, Enterprise 2.0, social media, Web 2.0 and Informat, enterprise 2-0, social enterprise, twitter, social network, Blog, Wiki

Reading: Theory Walker Evans Public Photographs (1998)

fredzimny wrote 1 week ago: Image via Wikipedia Reading: Theory Walker Evans Public Photographs (1998) photography http://ping.f … more →

Tags: Links, Misc. & Tweets, Vision, visionaries, vision things, trends, walker evans, Photographer, Photography, Arts, united states, Great Depression, robert frank


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