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Blogs about: Remote Support Market

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Back to Business - For a Few More Weeks Anyway

Brenda Dentinger wrote 3 weeks ago: I just finished my last turkey sandwich (for breakfast) while reading through my emails of the last … more →

Windows 7 Migration and Support Stories1 comment

Brenda Dentinger wrote 1 month ago: Two weeks have passed since the Oct. 22 retail release of Microsoft Windows 7, and we’re wondering h … more →

Tags: Trends, Win7, windows 7

Consultants: Earn More Money without Working More Hours

Brenda Dentinger wrote 1 month ago: One of the concerns I’ve heard from the consultants I’ve met is they don’t always want to solve prob … more →

Tags: Trends, Consultants, Money

Frost & Sullivan Publishes New Report on Remote Support1 comment

Brenda Dentinger wrote 2 months ago:      Recently, Frost & Sullivan published a new report called: World Web-based Clientless Remote … more →

Tags: Trends, forst and sullivan, leadership

Webinar: Leveraging Surveys to Improve Customer Retention

Brenda Dentinger wrote 2 months ago: Join us for a live Webinar to hear John Ragsdale, VP at The SSPA, share strategies for using surveys … more →

Tags: Training Guides, Webinars, Webinar, Surveys, Customer Satisfaction

Business Continuity Needs & Remote Working2 comments

Brenda Dentinger wrote 3 months ago: A colleague recently asked me what my plans are if our kids school closes this winter due to HINI pe … more →

Tags: Trends, business continuity, Remote Support, Working Remotely

Chris Pirillo Blogs about GoToAssist Express

Brenda Dentinger wrote 3 months ago: Many of you already know Chris Pirillo, for those of you who don’t, he is a very funny geek, t … more →

Tags: Product Info - Express, Blog, Chris Pirillo, GoToAssist Express, Remote Support

Webinar: Strategies for Developing a Highly Collaborative Support Environment

Brenda Dentinger wrote 3 months ago: This Tuesday, September 15 at 10am Pacific time, we are hosting a webinar with the SSPA on using col … more →

Tags: Links & Resources, Training Guides, Product Info - Corporate, Webinars, Remote Support, Webinar, sspa, Collaboration

Beware of freeware says the SSPA

Brenda Dentinger wrote 3 months ago: “Beware of freeway” writes John Ragsdale, VP of Technology Research a the SSPA in his re … more →

Tags: Security, Remote Support, sspa, Freeware, Ragsdale

GoToAssist Express Wins Stevie People's Choice Award

Brenda Dentinger wrote 4 months ago:     Thanks to you all, we have won the Stevie Award for New Product of the Year by The American Busi … more →

Tags: Links & Resources, Product Info - Express, GoToAssist Express, award

Dave Graveline - You Were My First...

Brenda Dentinger wrote 4 months ago: …GoToAssist Express radio interview that is And it was great, thanks for taking the time and f … more →

Tags: Links & Resources, Product Info - Express, dave graveline, express, radio

Webinar: The Service Strategies’ Roadmap to World-Class Tech Support

Brenda Dentinger wrote 4 months ago: Join us for a live Webinar to hear John Hamilton, president of Service Strategies, discuss how techn … more →

Tags: Events, Links & Resources, Trends, Webinars, Support Center, Webinar

Web Commuters Need Support Too

Brenda Dentinger wrote 4 months ago: Business Week’s (BW) article Telecommuting: Once a Perk, Now Necessity highlights the benefits … more →

Tags: Trends, Remote Support, remote workers, trend, web commuting

PCMag.com Gives GoToAssist Express Editor's Choice Award!

Brenda Dentinger wrote 4 months ago: With pride in my heart and a huge shout out to our product and engineering teams, I’m thrilled … more →

Tags: Product Info - Express, award, PCMAG.com

Challenges with Supporting the Remote Worker

Barry Dacus wrote 4 months ago: I am hearing more and more from customers about the growing need for their IT Helpdesk to support re … more →

Tags: Trends, Remote Worker

Friday and the Middle of Summer

Brenda Dentinger wrote 5 months ago: I’ve returned (and recovered) from my vacation back east to visit family. Upstate NY had 40 da … more →

GoToAssist Express and Corporate both Win Product of the Year Awards

Brenda Dentinger wrote 6 months ago: Well, what can I say, we consistently deliver superior remote support products that people love. We … more →

Tags: Product Info - Corporate, Product Info - Express, award

Sage Insights Photos

Brenda Dentinger wrote 6 months ago: The folks at Sage always put on a great business partner conference, and Sage Insights in Nashville … more →

Tags: Events, Sage, Citrix Online, gotoassist, sage insights

Sage selects GoToAssist Express as Preferred Remote Support Tool1 comment

Brenda Dentinger wrote 7 months ago: I am very excited to share this news which broke last week at the Sage Insights conference in Nashvi … more →

Tags: Events, Product Info - Express, Accountants, GoToAssist Express, Sage


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