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SolarWinds Integrates Web Help Desk With DameWare Remote Support

SolarWinds (SWI) has integrated its Web Help Desk solution with DameWare’s Remote Support software, enabling IT and managed service providers (MSPs) to immediately address customers’ IT problems. 47 more words

Help Desk News

How Software Troubles Almost Stole Christmas

The alarms on Santa’s “Naughty or Nice” app were ring ting tingle-ing, and Santa couldn’t find the problem even after checking twice.

The modern version of his famous list was supposed to organize names and provide more details through new software, but Santa was stuck. 218 more words


Pulse Workspace version 4.2.64


  1. Pulse Remote Support updated to TeamViwer version 10
Pulse Workspace

Enter at Your Own Risk: Surviving Workplace Zombies

#157721635 / gettyimages.com

We all have them — workplace zombies. These aren’t just your run-of-the-mill unmotivated workers; they’re worse. They do have motivation, but only to infect others with their demotivation and to spread negativity to validate their own bad feelings. 468 more words


Not So Smart HDTV

Our move into Smart TV land has been nothing if not eventful. It has always been our practice to record one or other programme when confronted by a clash of timings, or simply an inconvenient programme timing, but more recently connecting tablet or laptop PC via HDMI to catch up on missed programmes. 850 more words