Tags » Retail Banking

Gender Neutral Trend Emerges in London Haircuts

A trend has emerged in London based in haircuts that are intended to be employed by any customer, regardless of sex.  The line, entitled as CW One Collection, was detailed in an… 406 more words

Jacob Binkin

Are Credit Card Companies Really Ready for Mobile?

By James MacMillan

Last week, while paying for a taxi ride to the airport, I realized I’d misplaced my credit card. I was 60 minutes from boarding a plan and all the usual thoughts raced through my head. 743 more words

Business Process Outsourcing

Drivers of Purchase Intent in the Contact Center Experience in Retail Banking

What impresses customers positively as a result of a call to your call center?

To answer this question, Kinesis conducted research into the efficacy of the bank contact center sales process by observing a battery of sales and service behaviors through the use of mystery shoppers. 719 more words

Mystery Shopping

Morning Update - 06/30/14

In Brief: GAO urges CFPB to focus on consumer protection in virtual currencies; Supreme Court strikes down recess appointments; FTC summarizes privacy activities

GAO Urges CFPB to Focus on Consumer Protection Issues with Virtual Currencies, Including Bitcoin. 608 more words

Updates

Top London Shave Franchising in India

Krishna Gupta had only been one year into shaving when his father took him for a fateful visit to the Art of Shaving in New York.   381 more words

Jacob Binkin

Project Management Maturity Landscape

Back in 2007 and 2008, I had the great opportunity to evaluate the organizational project management maturity of today’s most recognized brand in the retail banking industry in Canada according to Interband. 701 more words

Maturity