Tags » Retail Banking

Taking a Chance- Hiring Successes in Retail Banking

Anyone in a managerial role has looked back in their career and thought about the hires they made that were great and that were horrible. Lately I have been thinking about some of those hires. 751 more words

Retail Banking Demo - Coming Soon

The team (thanks to Paul Mare and Marco Amoedo Martinez) and I are are in the process of releasing a new version of FinDemo. This should be ready in the next two weeks. 234 more words


Helpful Tools when looking for a job (Interviews, Resumes and more)

Here are some helpful links when it comes to job searches/ resume tips and more…

Common Interview Questions and Answers

How to write a Resume that will land you an interview… 15 more words

Banking Titles/Positions.... so many of them, but mostly the same

I wanted you to understand that I may call a position something (ie. Universal Banker) this may becalled something else at another bank.

For the purposes of my blog, I will call the position a… 101 more words

Turning Customer Advocacy on Its Head

The dominate notion of customer advocacy is not very customer centric. Its focus is on what the customer can do for the bank by referring friends, relatives, and colleagues for their banking needs. 291 more words

Acting On Research

Opposite Sides of the Same Coin: One Word Descriptions of the Customer Experience In Experiences with Both Positive and Negative Purchase Intent.

What one word would a customer use to describe the experience at your bank?

Would your customer experience be described as professional, knowledgeable or informative, or would it be described as frustrating, disappointing, inexperienced or rushed? 502 more words

Service Strategy