Blogs about: Rules Of The Road
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Rule #24 - Empathize and Collaborate, don't Apologize
The goal in a customer service or support situation is to quickly form a collaborative working relationship and execute an action plan to resolve the situation and get the customer back on the road to… more →
Immutable Rules of Service Business Leadership
They ARE all trying to kill me!
— 2 comments
MyLaowai wrote 19 hours ago: I must terribly apologize to you, the valued reader of our insane, twisted rants about complete u … more →
Savor Local Cuisine
peteacrossamerica wrote 1 day ago: from davidakhoa … more →
Always Be In Total Control of Yourself and Your Vehicle
peteacrossamerica wrote 5 days ago: from www.zuguide.com “The thing to do – when you’re running along about a hundred … more →
Rule #24 - Empathize and Collaborate, don't Apologize
dfskillern wrote 1 week ago: The goal in a customer service or support situation is to quickly form a collaborative working relat … more →
Rule #23 - Great Customer Service starts at the top
dfskillern wrote 3 weeks ago: Customer Service is driven from the top, not by the Customer Service department alone. Great Custom … more →
Rule #22 - Only you can prevent forest fires
dfskillern wrote 1 month ago: Fighting fires is a part of business; those all hands on deck events that cancel all previous plans … more →
10 Keys to Great Leadership
dfskillern wrote 2 months ago: This is not original but I liked it and I have kept it now for several years. Unfortunately I can … more →
Cycling in the City!
elisefranklin wrote 2 months ago: Nothing makes me happier than trading in the elliptical and stationary bike for my real bicycle. Ho … more →
The Future of Technical Support
dfskillern wrote 3 months ago: Customer support has been be redefining itself for sometime based not only on SaaS but also the cust … more →
Maybe you don't know how to drive...
— 1 comment
stayoutofaustin wrote 3 months ago: I think we are all in concurrence that in order to properly navigate the streets of Austin, one must … more →
Rule #21 - Build Products and Deliver Services Customers Want to Buy
dfskillern wrote 3 months ago: Several years ago, in another downturn, we where brainstorming ideas to turn business around an exec … more →
Speeding, Law Abiding Citizens, & Me
daronline wrote 3 months ago: Today at 10:00: I’m almost run over and maimed by a garbage truck. Today at 11:00: some id … more →
Treasury: 03-27-09 Framework for Regulatory Reform
alaskakid wrote 3 months ago: from U.S. Treasury – Press Releases – All March 26, 2009 The crisis of the past 18 … more →
In the Privacy of Your Prius
leslieyeransian wrote 3 months ago: Just because you’re driving a Prius and single-handedly saving the environment, doesn’t … more →
Rule #20 - Son, the numbers just don’t lie.
dfskillern wrote 4 months ago: I can thank Bill Martin for this rule. Bill was a veteran EVP of TI and came out of retirement to h … more →
Rule #19 - Smooth seas do not make skillful sailors
dfskillern wrote 4 months ago: Challenges and overcoming challenges and failure is what build a great leader and employees. We ha … more →
Rule #18 - Hope is not a strategy or a business plan
dfskillern wrote 4 months ago: No disrepect to the “man from Hope” or our new president but when I hear hope in the con … more →
Rule #17 - There are at least two solutions to every problem . . . PICK ONE and execute
dfskillern wrote 4 months ago: Typically there are at least 10 solutions to every problem. Usually at least 8 can be eliminated ba … more →
Rule #16 - Leadership is about collaborative execution and not about consensus
dfskillern wrote 4 months ago: Business leaders driven by “reaching consensus” is the old joke that a donkey is a hors … more →
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An 
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