Tags » Sanchit Vir Gogia

The Gossamer Fabric of CEM #Press #Media #CustomerExperience

Customer interactions have become like a complex code that needs proper decoding in order to serve them better. As consumers use multiple touch-points to access information, exchange reviews and buy products and services, organizations are clearly finding it difficult to integrate systems and leverage social technologies to optimize the quality of customer interactions. 1,807 more words

SANCHIT VIR GOGIA

The Gossamer Fabric of CEM #Press #Media #CustomerExperience

Customer interactions have become like a complex code that needs proper decoding in order to serve them better. As consumers use multiple touch-points to access information, exchange reviews and buy products and services, organizations are clearly finding it difficult to integrate systems and leverage social technologies to optimize the quality of customer interactions. 1,807 more words

Sanchit Vir Gogia

The Gossamer Fabric of CEM #Press #Media #CustomerExperience

Customer interactions have become like a complex code that needs proper decoding in order to serve them better. As consumers use multiple touch-points to access information, exchange reviews and buy products and services, organizations are clearly finding it difficult to integrate systems and leverage social technologies to optimize the quality of customer interactions. 1,807 more words

SANCHIT VIR GOGIA

The Gossamer Fabric of CEM #Press #Media #CustomerExperience

Customer interactions have become like a complex code that needs proper decoding in order to serve them better. As consumers use multiple touch-points to access information, exchange reviews and buy products and services, organizations are clearly finding it difficult to integrate systems and leverage social technologies to optimize the quality of customer interactions. 1,807 more words

SANCHIT VIR GOGIA

The Gossamer Fabric of CEM #Press #Media #CustomerExperience

Customer interactions have become like a complex code that needs proper decoding in order to serve them better. As consumers use multiple touch-points to access information, exchange reviews and buy products and services, organizations are clearly finding it difficult to integrate systems and leverage social technologies to optimize the quality of customer interactions. 1,807 more words

Sanchit Vir Gogia

BlackBerry’s new plan to get back in the game #Press #Media #Mobile

When Sunil Lalvani took over as the Managing Director of BlackBerry’s India operations in May last year, the situation was very bleak. On the one hand, the company’s market share had plummeted to a new low in the smartphone segment — the much-awaited launch of devices based on the BlackBerry 10 operating system had failed to enthuse buyers due to high pricing; on the other hand, the global management of the beleaguered device maker was looking for investors, to salvage its operations. 962 more words

Sanchit Vir Gogia

BlackBerry’s new plan to get back in the game #Press #Media #Mobile

When Sunil Lalvani took over as the Managing Director of BlackBerry’s India operations in May last year, the situation was very bleak. On the one hand, the company’s market share had plummeted to a new low in the smartphone segment — the much-awaited launch of devices based on the BlackBerry 10 operating system had failed to enthuse buyers due to high pricing; on the other hand, the global management of the beleaguered device maker was looking for investors, to salvage its operations. 962 more words

SANCHIT VIR GOGIA