Tags » Scottish Power

Sparking electricity at KingKabs

THE taxi company Kingkabs had an electrical incident at Bridge Street at 5:26am on Friday December 12.

Two fire engines attended the incident with sparking and smoking electricity. 208 more words

News

Power

So I’m naming and shaming you SCOTTISH POWER! You hang up on me, promise me a account number three times so I can phone up and get the off peak heating switched off in my house. 112 more words

Cold

Here's what to do if you have a problem with your Scottish Power account

Getting through to ScottishPower’s call centres can be time consuming and frustrating, especially since the waiting time last week was nearly 4 hours!!!

Keep a record of how long it takes to get through and what day/time you called etc…, who you speak to and what action is promised. 84 more words

Energy News

Energy Giant Scottish Power: Still failing to answer calls and stop overcharging

Once again our friends Scottish Power are in the news today, this time for not answering calls and overcharging customers.

Many Scottish Power customers are still being overcharged for gas and electricity – despite intervention by Ofgem the energy regulator. 138 more words

Energy News

How to approach Ofgem Demands using Social Media Insight

Today, customers lost faith in Big Six’s ability to effectively handle complaints leading Ofgem to raise red flags.

The New York Times:

“[…], Ofgem wrote to British Gas, EDF, Eon, npower, Scottish Power and SSE, as well as some smaller suppliers demanding to know what action was being taken, after a survey suggested that more customers felt “very dissatisfied” with the way their complaints had been handled” 467 more words

Big Six

Scottish Power 0/5

Scottish Power are one of the worst energy companies for after sales service. I moved home in September (it’s now Nov).

When I moved I had an outstanding balance which needed to be paid. 91 more words

Bad Service

Scottish Power Blame New IT Systems for Customer Service Flaws

Just 6 months after being fined £750k by Ofgem for price differentiation, Scottish Power are in the firing line again….this time for poor customer service. Three areas which Ofgem found the company lacking include – customer service waiting times for existing customers, billing back logs and failure to resolve ombudsman complaints. 382 more words

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