THE taxi company Kingkabs had an electrical incident at Bridge Street at 5:26am on Friday December 12.
Two fire engines attended the incident with sparking and smoking electricity. 208 more words
Getting through to ScottishPower’s call centres can be time consuming and frustrating, especially since the waiting time last week was nearly 4 hours!!!
Keep a record of how long it takes to get through and what day/time you called etc…, who you speak to and what action is promised. 84 more words
Once again our friends Scottish Power are in the news today, this time for not answering calls and overcharging customers.
Many Scottish Power customers are still being overcharged for gas and electricity – despite intervention by Ofgem the energy regulator. 138 more words
Today, customers lost faith in Big Six’s ability to effectively handle complaints leading Ofgem to raise red flags.
The New York Times:
“[…], Ofgem wrote to British Gas, EDF, Eon, npower, Scottish Power and SSE, as well as some smaller suppliers demanding to know what action was being taken, after a survey suggested that more customers felt “very dissatisfied” with the way their complaints had been handled” 467 more words
Just 6 months after being fined £750k by Ofgem for price differentiation, Scottish Power are in the firing line again….this time for poor customer service. Three areas which Ofgem found the company lacking include – customer service waiting times for existing customers, billing back logs and failure to resolve ombudsman complaints. 382 more words