Blogs about: Scrm
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How Do You Achieve Success?
Failure is far easier to achieve than success. Gartner concluded in a recent study that among all new enterprise initiatives, ninety-percent (90%) fail to have measurable success. They either expect i… more →
The Journal of Managed Experiences
How Do You Achieve Success?
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Esteban Kolsky wrote 2 days ago: Failure is far easier to achieve than success. Gartner concluded in a recent study that among all ne … more →
Social CRM - The Stake is in the Ground -
Wim Rampen wrote 1 week ago: I usually keep this blog for my own opinions and views. In this case I make an exception, also becau … more →
CRM 2.0: limited to campaigns?
anindyac wrote 2 weeks ago: In my earlier post on Social Media and CRM integration, I had pointed you to a “great discussi … more →
Social Media does not make a good listener
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Wim Rampen wrote 2 weeks ago: Social Media continues to be a “hot topic” in marketing and customer services discussion arena’s. To … more →
Measuring Up Social Media Events for CRM
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Esteban Kolsky wrote 1 month ago: How do you measure the effect of a conversation? Until now, and still continuing in most contact cen … more →
I'll trade you SCRM for a Player to be Named Later
Esteban Kolsky wrote 1 month ago: It has been a flurry of activity around these parts with the discussion of what is Social CRM, wheth … more →
How to (not) end up chasing more Geeze
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Wim Rampen wrote 1 month ago: The Goose represents the Goals that we pursue in our lives dedicated to excellent customer service e … more →
Forget Social CRM, Just Add Social to Your CRM
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Esteban Kolsky wrote 1 month ago: There is no such thing as Social CRM. Back in the early 1990s we saw the first deployments of CRM em … more →
How Raving Fans Can Make Or Break You
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Robert Schneider wrote 1 month ago: Excellent story that’s played out time and again. I can tell a hundred just like it. When yo … more →
It's all about the customer dummy
Robert Schneider wrote 2 months ago: CRM stands for Customer Relationship Management. Right? But the functionality of most systems are … more →
Scrumy
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roundcrisis wrote 2 months ago: Quick post about this little board app. Say you are doing agile and you have the board with cards, w … more →
Standards and Conventions
chr15murray wrote 4 months ago: You may have already seen the ‘Campaign against SCCM‘ which talks about the use of the S … more →
Navigating Risk and Understanding Impact
Jonathan Gatrell wrote 10 months ago: After reading Meg’s post on on risk and keeping an eye on the recent hurricane, I was reminded … more →
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