Blogs about: Service Cloud
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Customer experience or service product?
There is a difference between a customer experience and a service product and it is worth noting the distinction. We seem to obsess about the former and almost ignore the latter and that’s too bad be… more →
Beagle Research Group, LLC
Customer experience or service product?
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wrote 1 month ago: There is a difference between a customer experience and a service product and it is worth noting the … more →
Qualys CEO on SaaS and Cloud Computing
wrote 2 months ago: Philippe Courtot, CEO of Qualys, recently penned a nice piece on SaaS and cloud computing for IT Adv … more →
Week 6: Service Cloud v. Salesforce.com
wrote 2 months ago: by David Diaz Salesforce.com’s Service Cloud Sparks Legal Storm – PCWorld http://mrfanta … more →
Small Businesses interest in Social Media increasing rapidly
wrote 3 months ago: In a recent very small business (businesses with 10 employees or less), Social Media ranked at the t … more →
Oracle and Salesforce duke it out in service
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wrote 3 months ago: Market analysis firm IDC figures the market for service and support software will reach $4.2 billion … more →
Outlook Increasingly Cloud-y: Salesforce Blows Out Its Numbers, But that’s Not the Big Story
wrote 4 months ago: I am still a little uncertain why the news didn’t cause a bigger stir in the financial press o … more →
More New Garage
wrote 4 months ago: Back in 2004 I wrote a white paper titled “The New Garage” which forecasted the evolution of Cloud C … more →
Twelve quarters
wrote 8 months ago: A couple of weeks ago at Salesforce.com’s ServiceCloud announcement in New York, something Marc Beni … more →
Analysis: Salesforce Announces Service Cloud
wrote 9 months ago: Salesforce.com hosted an event in New York on Monday designed to create some separation between itse … more →
Salesforce.com Integrates Twitter
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wrote 9 months ago: When Gmail failed a few months ago, I tried using Google to find out what was going on. When that di … more →
Salesforce and the Service Cloud
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wrote 11 months ago: Last week Salesforce.com introduced its new support concept dubbed “The Service Cloud”. I h … more →
Service Cloud - Next Generation Customer service...A peep!
wrote 11 months ago: Service Cloud – The logical Customer service.. Salesforce on Thursday rolled out its next-gene … more →
