Tags » Service Design, Service Management

Sustainable CXM ROI requires a well-oiled machine in the people and process categories of CXM investment.

Source: www.insidecxm.com

See on Scoop.itDesigning design thinking driven operations

Service Design, Service Management

Hotels are sitting at a crossroads of three dimensions that will unquestionably experience significant disruption in the coming years.

Source: www.tnooz.com

See on Scoop.itDesigning design thinking driven operations

Service Design, Service Management

A look at how empathy is needed in all domains these days, especially for business innovation and design thinking.

Source: thinkjarcollective.com

See on Scoop.itDesigning design thinking driven operations

Service Design, Service Management

Keynote presentation delivered October 3, 2013 at Adaptive Path’s Service Experience Conference.Source: www.slideshare.net

See on Scoop.itDesigning design thinking driven operations

Service Design, Service Management

How can a great #custserv experience drive sales? We explore on #smtlive next week. Hear from @IHG @Citibank @SAPCRM http://t.co/G0hqALItTT

Source: www.socialmediatoday.com

See on Scoop.itDesigning design thinking driven operations

Service Design, Service Management

The Slideshare below is a comprehensive compendium of trends provided by KPCB International and well worth a more detailed investigation but here are some key points that piqued interest on first viewing in the context of how digital shapes customer experience…

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Service Design, Service Management