Tags » Service Design, Service Management

Students Day Programme The Service Design Network along with Linköping University, Konstfack, Thyréns and Sweco have teamed up to provide all students aspiring a job related to Service Design an intense workshop on how to present and pitch Service…

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Service Design, Service Management

Our research shows that consumers are most willing to try new offerings from Advantage (rental cars), Sony (software), Fujitsu (major appliances), Apple (software), Audi (auto dealership).

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Service Design, Service Management

Does Gen Y want the keys to the car? The results of an extensive study paint a complex mosaic of opportunities and challenges for automakers, with a large…

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Service Design, Service Management

Many people reading about the “digital revolution” for the first time could almost be forgiven for believing that this is the first time in history that b…

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Service Design, Service Management

While there were more than 100, perhaps more than 1000, top takeaways from the recent 2014 CRM Evolution conference (and adjoining Customer Service Experience conference), here are 10 terrific (10 Top Customer Experience Takeaways from CRM Evolution…

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Service Design, Service Management

This talk was given at a local TEDx event, produced independently of the TED Conferences. Whether its leveraging technology to integrate objects, or the acce…

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Service Design, Service Management