Tags » Service Design, Service Management
In today’s post, I apply the Four Agreements, plus one, to customer experience. While I can’t help you achieve personal freedom or happiness in your life, I take a stab at translating the Agreements to customer freedom and happiness.
See on www.cx-journey.com
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Capitalizing on Customer Lifetime Value 1to1 Media While brands recognize the importance of customer lifetime value, many fail to calculate its true impact, for most are still unable to offer the type of holistic customer experience that builds…
The Guardian How big data is transforming public services – expert views The Guardian Data and analysis should be able to help most with: “Better targeting services, evaluating what works, identifying early interventions (especially important given…
See on www.theguardian.com
Mobility Offers New Customer-Service Opportunities
A growing number of consumers are very receptive to the idea of pursuing customer service issues via mobile apps, according to a recent survey from Contact Solutions.
See on www.baselinemag.com