Tags » Service Design, Service Management

PSFK Future of Retail 2015 Report - Summary Presentation

In the fifth volume of the Future of Retail report the PSFK Labs team explores the dynamic social, technological, and physical forces influencing consumer behavior… 65 more words

Service Design, Service Management

Q: How to Stay relevant in the digital economy A: (a.o) this Unicom 2014's deck

The step towards customer experience architecture – Enterprises are attempting to incorporate multi-channels, new customer insights and a much faster rate of c…

Source: www.slideshare.net…

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Service Design, Service Management

“Design is not the narrow application of formal skills, it is a way of
thinking.”

(Chris Pullman)

Design Thinking: What is it?It is: Creative thinking in action.

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Service Design, Service Management

Q: Is this the digital era A: Charlene Li Give up control, leadership (TED IBM)

In business today, the need for innovation and rapid decision-making trumps yesterday’s drive for efficiency. How does this influence what it means to be an effective leader?

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Service Design, Service Management

Following up on my post around the 7 Principles of The Future Employee, I wanted to share another concept which is the 10 Principles of The Future Manager.

Source: www.forbes.com

Service Design, Service Management

The holiday season is almost here. Along with seasonal snacks (eggnog, anyone?), that means some serious shopping. Yet, just as there are many customers, there’s no shortage of competition for those customers’ limited funds.

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Service Design, Service Management

Q: How to Upgrade Your Event Experience A: Meeting Design

Smart meeting design has evolved from just your seating configuration, or where the coffee break should be located, and has employed a solid strategy to make sure that the design of your next…

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Service Design, Service Management