Tags » Service Design, Service Management

The last decade has seen the rise of behavioural economics and a growing interest in using it, together with behavioural psychology, to understand how behaviou…

Source: www.slideshare.net

Service Design, Service Management

IDC Reveals CMO / Customer Experience Predictions for 2015

Excerpt…

“The predictions from the IDC FutureScape for CMO/Customer Experience are:

  1. 25% of high-tech Chief Marketing Officers (CMOs) will be replaced every year through 2018.
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Service Design, Service Management

10 predictions for 2015 | Nesta

Our annual list of the 10 trends, social movements and technological breakthroughs set to shape our lives over the next 12 months.

Source: www.nesta.org.uk

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Service Design, Service Management

Gartner Predicts a Customer Experience Battlefield

The connected economy continues its path of creative destruction, so much so that it is changing the nature of competition itself.

Source: gartnernews.com

Service Design, Service Management

10 predictions for 2015 | Nesta

This year, we’re predicting that a new online political party will emerge in the UK, there will be new ways to interact with our…

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Service Design, Service Management