Tags » Service Design, Service Management

Earlier this year whilst watching the Japanese movie “The Wind Rises”, a line of dialogue jumped out at me.

Source: innovationinsights.wired.com

See on Scoop.itDesigning design thinking driven operations

Service Design, Service Management

Know your mission, measure the right thing, and measure it well. Kevin Starr introduces a framework for gauging whether your company is creating meaningful impact (because if it isn’t creating impact…what’s the point?).

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Service Design, Service Management

Analytics produces insights which drive business improvements, though more companies need to provide the staff and resources to make the most of this technology.

Source: …

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Service Design, Service Management

Design can be an aid in discovering business opportunities, not only in shaping them as products or services. Particularly, service design instruments can help…Source: www.slideshare.net…

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Service Design, Service Management

Cynthia D. McCauley, coeditor of Experience-Driven Leader Development , introduces a career development lesson from It’s Not the How or the What but the Who by Claudio Fernández-Aráoz.

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Service Design, Service Management

Sometimes it’s easier to just follow the dotted line as you’re looking to ensure your digital marketing is balanced and complete. This infographic compliments of Two Legit aims to do just that, walking you through your web presence, mobile, ecommerce, outbound, inbound, content and social media marketing initiatives.+

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Service Design, Service Management

Sustainable CXM ROI requires a well-oiled machine in the people and process categories of CXM investment.

Source: www.insidecxm.com

See on Scoop.itDesigning design thinking driven operations

Service Design, Service Management