Tags » Service Design, Service Management

Service Blueprinting: A simple yet effective tool to illustrate a complex narrative #custserv #customerservice http://t.co/JbYu30g8xY

Source: www.ac4d.com

Service Design, Service Management

RT @hellogeke: Still a few places available for next Service Design Work Out in Utrecht on 10 December. Do sign up! More info on http://t.c

Source: netherlands.service-design-network.org

Service Design, Service Management

A blog about productivity, workflow automation, company building and how to get things done with less work.

Source: zapier.com

Service Design, Service Management

Q Designing Government? A: Transforming the Citizen Experience

Keynote at Interaction South America in Buenos Aires on November 21, 2014. Discusses the need for change in government, the opportunity for design to help, and the need to focus design for service, for policy, and for change. 57 more words

Service Design, Service Management