Tags » Service Design, Service Management

See on Scoop.itDesigning design thinking driven operations

Fifth lecture on service design at KISK of Masaryk University, Brno, Czech Republic. This time on importance, key principles and best practices of customer service.

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Service Design, Service Management

See on Scoop.itDesigning design thinking driven operations

In today’s post, I apply the Four Agreements, plus one, to customer experience. While I can’t help you achieve personal freedom or happiness in your life, I take a stab at translating the Agreements to customer freedom and happiness.

See on www.cx-journey.com

Service Design, Service Management

See on Scoop.itDesigning design thinking driven operations

Capitalizing on Customer Lifetime Value 1to1 Media While brands recognize the importance of customer lifetime value, many fail to calculate its true impact, for most are still unable to offer the type of holistic customer experience that builds…

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Service Design, Service Management

See on Scoop.itDesigning design thinking driven operations

The Guardian How big data is transforming public services – expert views The Guardian Data and analysis should be able to help most with: “Better targeting services, evaluating what works, identifying early interventions (especially important given…

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Service Design, Service Management

See on Scoop.itDesigning design thinking driven operations

Social media, mobile, wearables, Internet of Things, real-time — these are just some of the technologies that are disrupting markets.

See on insights.wired.com

Service Design, Service Management

See on Scoop.itDesigning design thinking driven operations

Baseline
Mobility Offers New Customer-Service Opportunities
Baseline
A growing number of consumers are very receptive to the idea of pursuing customer service issues via mobile apps, according to a recent survey from Contact Solutions.

See on www.baselinemag.com

Service Design, Service Management

See on Scoop.itDesigning design thinking driven operations

Strategic Design Innovation 4/7: On Strategic Design Planning, by Michael Eckersley, PhD
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Service Design, Service Management